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Missing Children Jobs (NOW HIRING)

ncmec

$15 - $18.75/hr

Missing Children Division (MCD) DEPARTMENT : Call Center TRAVEL REQUIREMENT : None HOURS and SCHEDULE : This position is funded until June 1, 2028 24/7 Call Center operation; must be available to ...

ncmec

This position is responsible for supporting NCMEC staff and law enforcement agencies in their efforts to recover missing children, identify unidentified living and deceased children, and track ...

ncmec

Missing Children Division Intern (Special Programs) DIVISION: Missing Children Division (MCD) LOCATION: Alexandria, VA SEMESTER: Fall 2026 NOTE: If the application deadline has been reached and ...

ncmec

Missing Children Division LOCATION: Alexandria, VA SEMESTER: Fall 2026 NOTE : If the application deadline date has been reached and the position is still posted, please continue to apply as we are ...

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How much do missing children jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for missing children in the United States is $25.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the missing children position, and why are they important?

To thrive in a Missing Children Specialist role, you need a background in social work, criminal justice, or law enforcement, with experience in child welfare and case management. Familiarity with missing persons databases, case management software, and protocols established by organizations like the National Center for Missing & Exploited Children is highly valued. Strong interpersonal skills, empathy, resilience, and communication abilities are vital for collaborating with families and multidisciplinary teams. These skills ensure effective support for affected families, foster coordination during sensitive investigations, and maximize recovery outcomes.

What is a missing children job?

A Missing Children job typically involves locating and assisting in the recovery of missing or abducted children. Professionals in this field may work for law enforcement agencies, non-profit organizations, or child protection services. Responsibilities often include investigating cases, coordinating with law enforcement, raising awareness, and providing support to affected families. The role requires strong communication skills, attention to detail, and sometimes specialized training in child welfare or criminal investigations.

What are the typical challenges faced by professionals working in missing children cases?

Professionals working in missing children cases often encounter emotionally charged situations, rapidly changing priorities, and the need to work under tight deadlines. They may have to collaborate with multiple agencies, manage sensitive information, and support families in crisis, which can make the job both rewarding and demanding. Additionally, the unpredictable nature of each case requires adaptability and strong problem-solving skills. However, most teams operate in a supportive, multidisciplinary environment with access to resources, training, and peer support to help navigate these challenges effectively.

More about Missing Children jobs
What cities are hiring for Missing Children jobs? Cities with the most Missing Children job openings:
What are the most commonly searched types of Missing Children jobs? The most popular types of Missing Children jobs are:
What states have the most Missing Children jobs? States with the most job openings for Missing Children jobs include:
What job categories do people searching Missing Children jobs look for? The top searched job categories for Missing Children jobs are:
Missing Children jobs near you
Infographic showing various Missing Children job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $52,465 per year, or $25.2 per hour.

Call Center Specialist

National Center for Missing & Exploited Children

Alexandria, VA • On-site

$18 - $22.50/hr

Full-time

Posted 27 days ago

Job description

National Center for Missing & Exploited Children
Position Description
TITLE: Call Center Specialist
LOCATION: Alexandria, Virginia or Lake Park, Florida
FLSA: Non-Exempt
DIVISION: Missing Children Division (MCD)
DEPARTMENT: Call Center
TRAVEL REQUIREMENT:
None
HOURS and SCHEDULE:
This position is funded until June 1, 2028
24/7 Call Center operation; must be available to work a swing shift of (9 AM - 5 PM, 10:00 AM - 6:00 PM or 12:00 PM - 8:00 PM). Employees must be able to work flexible, rotating shifts including weekends and holidays based on organizational and operational needs. Training is generally conducted during traditional first shift/business hours and takes approximately one month. This position is funded for a period of two years. The continuation of this position is contingent on the availability of additional funding and satisfactory performance. In the event that the funding for this position is reduced or ceases after the initial term, the position may be terminated. Efforts will be made to explore alternative funding sources, but continuation is not guaranteed.
REPORTS TO:
Works under the general supervision of the Manager, Call Center.
SUPERVISION EXERCISED:
None
RESPONSIBILITY FOR PUBLIC CONTACT:
Daily contact requiring courtesy, discretion, and sound judgment.
LICENSING AND CERTIFICATION:
Must be eligible to apply for NCIC certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain NCIC certification within three (3) months of hire and maintain certification including completion of all required training. NCIC certification requires background screening, to include fingerprinting, criminal history check, and professional references.
GENERAL DESCRIPTION:
Call Center Specialist is responsible for answering calls to the national 800 missing and exploited children hotline and accurately and expeditiously extracting and entering pertinent information while making sound judgment calls that will aid in the location, recovery, and reunification of missing children. Position is also responsible for responding to any disaster-related calls or inquiries that come through the national 800 number, through the NECLC hotline number or the Unaccompanied Minors Registry. This position is funded for a set duration and the contract will end on June 1st, 2028.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • This position requires the ability to access and use NCIC/Nlets data after successfully completing NCIC certification.
  • Respond to calls to the national 800 missing and exploited children hotline.
  • Intake accurate detailed reports on sightings and leads, on missing children including child exploitation and child pornography. Utilize available information to determine missing children case types.
  • Serve as a referral source to callers to include law enforcement, state clearinghouses, NPOs, and other resource organizations.
  • Determine appropriate publications for callers requesting mailed materials and enter orders into database.
  • Respond appropriately to missing and/or exploited children leads and information received via NCIC, news reports, online communication, Locater posters, TDD, AMBER Alerts, and/or messages by conducting callbacks to reporting parties and law enforcement agencies.
  • Enter CyberTipline Reports online of cases of child exploitation and child pornography.
  • Field calls to appropriate NCMEC personnel.
  • Direct caller to resources available on NCMEC's website.
  • Provide notifications to on-call case managers, FBI, and other agencies after hours, on critical missing children cases.
  • Take recovery reports of missing children and forward them to the appropriate case manager.
  • Maintain readiness for disaster-related requests that come through the NECLC that includes understanding how to best manage the various requests that come in as well as the various stakeholders involved. Complete necessary disaster reporting forms when required.
  • Complete all disaster-related training and updates, as required.
  • Participate in periodic NECLC drills.
  • Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide
  • Promote a professional image
  • Communicate with co-workers, management, Law Enforcement officials, and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence.

EDUCATION AND EXPERIENCE:
  • Associate's Degree in Human Services, Criminal Justice, or related field; or equivalent degree and/or work experience combination.
  • Bachelor's degree preferred.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Good verbal, written and telephone communications skills.
  • Must have the ability to work flexible hours and regular weekend shifts.
  • Type minimum 40 wpm, error free.
  • If hired as a bilingual operator, must be fluent in English and foreign language.
  • Knowledge of word processing and database programs and applications.
  • Basic familiarity of the World Wide Web and Internet applications.
  • Strong verbal and written communication skills.
  • Excellent organizational and interpersonal skills.
  • Ability to prioritize multiple tasks.
  • Demonstrated word processing, spreadsheet and database software proficiency.
  • Adaptability, flexibility and ability to work as part of a team or in an individual capacity.
  • Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.

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