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Job Description for Atlantic Health System (AHS) Security Officer 1

An AHS Security Officer 1 is responsible for maintaining a safe and secure environment for patients, staff, and visitors in AHS healthcare facilities and corporate locations. This role involves monitoring the premises, preventing unauthorized access, responding to emergencies, and ensuring the enforcement of hospital policies and procedures related to safety and security.

The Essential Functions and Duties and Responsibilities of an AHS Security Officer 1 are as follows:

1. Security and Surveillance

- Patrol hospital buildings and grounds to deter and detect criminal activity, suspicious behavior, and unauthorized access.

- Monitor security cameras, alarms, and other surveillance equipment to ensure the safety of the premises.

- Secure entrances, exits, and restricted areas to prevent breaches or theft.

-Control pedestrian and vehicular traffic as needed.

-Performs all other duties as assigned to include but not limited to working various 8- or 12-hour shifts including holidays, be available for call back to work, attend and successfully complete all mandatory training to include physical training classes, lift 50 lbs. and stand for 4 hours at a time.

2. Emergency Response to incidents at AHS Locations

- Respond promptly to disturbances (AHS Security Assistance) involving Team Members, Patients and/or Visitors.  The Security Officer will deescalate the situation and is responsible to ensure the safety of all persons and property.

- Respond promptly to all acute medical events (AHS Medical Assistance) to assist clinical staff as needed.

- Respond promptly to all fire alarms (AHS Facility Alert Fire Emergency) and participate in fire suppression and assist Team Members, Patients and Visitors as needed.

-Respond and investigate all missing children (AHS Missing Person/Child/Infant) and any suspected infant abduction (AHS Infant/Child Abduction).

-Responsible for providing Leadership to our Team Members, Patients and Visitors during any Active Shooter situation (AHS Active Shooter).

-Responsible for assisting all Team Members, Patients and Visitors during any Disaster or Emergency Situation (AHS Facility Alerts)

3. Access Control

- Verify the identity of visitors and vendors entering AHS Medical Centers, Corporate Locations and Off-Site Locations as appropriate.

- Enforce hospital policies and procedures regarding access to sensitive areas, such as patient rooms, operating rooms, or pharmacies.

- Issue and manage all Team Member badges.

-Be familiar with the EZ Lobby and Rep Trex Computer Systems which provide badge access to vendors. 

4. Customer Service

- Provide directions and assistance to patients and visitors.

- Maintain a professional demeanor while addressing complaints or concerns.

- Serve as a visible point of contact to reassure staff and visitors that our facilities are a safe environment.

5. Reporting and Documentation

- Prepare well written, detailed, and accurate incident reports for all security-related events utilizing the IMC Computer database.

- Maintain logs of daily activities to include patient scans, helicopter arrivals, property reports, contraband reports, panic button testing, and forensic patients.

-Establish and maintain effective communication with all Team Members.

-Proficient in the use of Security Technology to include AHECN distribution, IMC Computer, Mutualink, Victor Video System and ONYX Panel.

6. Training and Collaboration

- Work closely with hospital staff, including the nursing and administrative teams, to ensure safety protocols are followed consistently with AHS Policies and Procedures.

- Collaborate with law enforcement and emergency services as required.

- Participate in the Iron Temple Response Control Techniques (RCT) Training twice per month and maintain a valid RCT Certification with Iron Temple.

-Complete the FEMA Incident Command System 100, 200 course and the IS 700 National Incident Management System course.

-Participate in the Emergency Management Decontamination Training.

- Remain updated on all AHS and Protection and Security Services Policies and Procedures.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
The AHS Protection and Security Services (PSS) team provides 24/7 security coverage at our medical centers and (CMC, HMC, MMC, NMC, OMC, and Union ED) and is responsible for ensuring the safety of all patients, team members and visitors. Uniformed PSS officers are assigned posts and routinely patrol the facilities and grounds to prevent fire, theft, vandalism and unauthorized entry. During their tours, officers visually examine doors, windows and gates to ensure they remain intact and secure. Each PSS team member is highly trained to maintain an atmosphere that is calming to patients and welcoming to their families while also being able to deescalate situations in which emotions run high. All officers are specially trained in response control tactics and techniques and are called to respond to occurrences of workplace violence and fire safety. The PSS team is trained and leads our first response to significant events such as (Code Lockdown & Active Shooter, Abducted Child, Building Evacuation, Bomb Threats, etc.). The PSS team controls card access privileges at each of the medical centers; officers are trained to confront all unauthorized persons and, when necessary, contact local law enforcement for assistance. Additionally, PSS has an Investigations Office, which conducts follow-up investigations for all significant cases (i.e., Suspicion of Drug Diversion, Allegations of Assault, Domestic Violence, Workplace Violence, etc.); and an Emergency Management Office, which is responsible for the oversight, coordination, and implementation of emergency management standards system-wide to facilitate a safe environment.

Education Qualifications

• High school diploma or equivalent required.
• Associates degree or bachelor's degree preferred 

Certifications 

FEMA ICS 100/200/700 to be obtained within 60 days of hire 

Required Licenses

Valid driver's license with a driving record in compliance with AH's eligibility requirements. 

Experience Requirements

• Security, law enforcement, and/or military experience is preferred, 

Other Desired Skills

• Security operations and emergency response
• Investigation and reporting
• Access control and surveillance systems
• Strong communication and conflict resolution
• Physical fitness to handle patrolling and emergency response