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Mis Help Desk Jobs (NOW HIRING)

Marylandconnect

Collaborates with IT Operations to help meet the key operational objectives, along with providing ... Bachelor's degree in computer technology, Information Systems (CIS/MIS) or a related technical ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support. * CompTIA ...

Summit 7 Systems

Service Desk Analyst

Huntsville, AL · Remote

$40K - $55K/yr

Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support. * CompTIA ...

intiGrow

IT Service Delivery Technician

Du Bois, PA

Associate degree in IT, Computer Science, MIS, or related field preferred. * 1-3 years of IT support or help desk experience. * Knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD ...

CarGurus

IT Service Desk Analyst

Boston, MA

Associates' Degree in MIS or equivalent experience * Industry certifications (CompTIA) or similar ... A curious mind, with a desire to help users across all aspects of the business and various skill ...

Trimedx

IT Service Desk Specialist

Indianapolis, IN · On-site

Preferred: • 1+ years of experience on a Service Desk/Help Desk team • Associates degree in MIS Computer Science or related field At TRIMEDX, we are committed to cultivating a workplace culture ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

... Help-Desk Staff and a Hands-on IT technician Main Tasks: Managing, Support, Coordinate and ... Countries & Business Development Requirements: • BS in Computer Science, MIS or similar field • ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

... Help-Desk Staff and a Hands-on IT technician Main Tasks: • Managing, Support, Coordinate and ... MIS or similar field • 5-7 years' Experience for managing Infra-Structure & I.T. Systems • ...

FRAZER LTD.

IT SUPERVISOR

Houston, TX

$90K - $111K/yr

The IT Supervisor at Frazer reports to the IT Manager and assists in overseeing daily operations of the MIS department including Help Desk Support, Systems Administration, Data Analytics, and ...

New

Frazer, Ltd.

IT SUPERVISOR

Houston, TX · On-site

$94K - $118K/yr

The IT Supervisor at Frazer reports to the IT Manager and assists in overseeing daily operations of the MIS department including Help Desk Support, Systems Administration, Data Analytics, and ...

New

Hampton University

PC Technician

Hampton, VA · On-site

$15.25 - $20.25/hr

MIS Support Services Opening Date: 09/18/2025 Description The Center for Information Technology ... This role is responsible for supporting the ATM Help Desk's student. The PC Technician is ...

Popeyes

IT Field Support Specialist

Sugar Land, TX · On-site

Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of ... Associate's degree in Computer Science/MIS or equivalent experience preferred. * Prior experience ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Associates' Degree in MIS or equivalent experience * Industry certifications (CompTIA) or similar ... A curious mind, with a desire to help users across all aspects of the business and various skill ...

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Mis Help Desk information

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How much do mis help desk jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for mis help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Mis Help Desk vs Network Support Specialist?

AspectMis Help DeskNetwork Support Specialist
CertificationsCompTIA A+, Help Desk certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support
Industry UsageIT support, customer serviceNetworking, telecommunications

Mis Help Desk roles focus on user support and troubleshooting software or hardware issues, often requiring help desk certifications. Network Support Specialists handle network infrastructure, requiring networking certifications like CCNA. While both roles support IT operations, Mis Help Desk positions are more user-facing, whereas Network Support Specialists work on network systems and infrastructure.

What jobs pay $10,000 a month without a degree?

A MIS Help Desk role typically does not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include roles in sales, real estate, or entrepreneurship, but they usually require strong skills, certifications, or extensive experience rather than formal education alone.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior management, certain consulting positions, surgeons, or experienced software developers. These roles typically require advanced skills, extensive experience, and often involve high levels of responsibility or expertise. Freelance or contract work in fields like IT, finance, or legal consulting can also sometimes command such daily rates.

What are the key skills and qualifications needed to thrive as an MIS Help Desk professional, and why are they important?

To thrive as an MIS Help Desk professional, you need a solid understanding of computer systems, troubleshooting, and IT support, often supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you resolve user issues efficiently and provide excellent customer service. These skills are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations within an organization.

What are MIS Help Desk jobs?

MIS Help Desk jobs involve providing technical support and assistance to users within an organization, primarily relating to Management Information Systems (MIS). Professionals in this role troubleshoot hardware and software issues, help users resolve problems with applications, and ensure that IT systems are running smoothly. They often serve as the first point of contact for employees experiencing technical difficulties and may also assist in system maintenance, upgrades, and documentation. Strong communication and problem-solving skills are essential for this position. Additionally, MIS Help Desk staff may escalate complex issues to higher-level IT specialists as needed.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT help desk roles like MIS Help Desk professionals. Human technicians are still essential for complex issues, customer service, and decision-making that require technical expertise and judgment. Many organizations combine AI tools with skilled staff to improve efficiency and support.

What jobs can I do with MIS?

With MIS (Management Information Systems) skills, you can pursue roles such as MIS analyst, systems administrator, database manager, IT consultant, or business analyst. These jobs typically require knowledge of information systems, data management, and software tools like SQL, ERP systems, or business intelligence platforms.

What are some common challenges faced by MIS Help Desk professionals, and how can they be addressed?

MIS Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users of varying technical abilities. Staying organized and utilizing a ticketing system can help prioritize and track issues efficiently. Continuous learning and regular training on new systems and software also enable Help Desk staff to resolve problems more quickly and confidently. Additionally, developing strong communication and interpersonal skills is essential for providing clear instructions and maintaining a positive user experience.
More about Mis Help Desk jobs
What cities are hiring for Mis Help Desk jobs? Cities with the most Mis Help Desk job openings:
What job categories do people searching Mis Help Desk jobs look for? The top searched job categories for Mis Help Desk jobs are:
Mis Help Desk jobs near you
IT Service Desk Supervisor

IT Service Desk Supervisor

Bowie State University

State University, AR • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 22 days ago

Job description

Job Posting:
JR101484 IT Service Desk Supervisor (Open)
Department:
Enterprise Support Services, PM
Position Type:
Regular
Open Date:
02-27-2026
Close Date:
$101,388
Job Description:
Responsible for administering the help desk function to assist users with IT problems.
Responsibilities:
    • Supervise and manage the daily activities and projects of a team of IT Service Desk Agents supporting all IT Service Desk functions, along with supporting Support Services operations.

    • Collaborates with IT Operations to help meet the key operational objectives, along with providing seamless support to the end user.

    • Collaborates with internal departments to roll out new initiatives, programs, systems, automation enhancements, and other technical solutions.

    • Implement Process Improvements for Team. Recognize, evaluate, and identify areas for improvement.

    • Supervise the daily activities of the IT Service Desk team, which support all IT Service Desk functions and DoIT operations.

    • Continually assesses agent productivity and call activity to fully ensure maximum performance and support department service standards.

    • Sets and communicates goals and provides constructive feedback to create a high-performance culture.

    • Effectively communicates decisions to achieve understanding and acceptance of changes and/or direction.

    • Completes scheduled and ad-hoc productivity reports for Support Services Management.

    • Provides timely escalation and initiates remediation efforts by engaging appropriate teams.

    • Track attendance and performance of team and individuals.

    • Assist in performance ratings of team members at year-end.

    • Manage the call queue to ensure service levels are maintained.

    • Resolve escalations and issues without further escalation by providing superior customer service.

    • Analyzes Service Desk trends to identify opportunities to improve the quality of IT offerings.

    • Assist in authoring, maintaining, adhering to, and improving operating policies, procedures, and associated documentation.

    • Contribute to and manage additional special projects assigned by the management team.

Minimum Qualifications:
  • Bachelor's degree in computer technology, Information Systems (CIS/MIS) or a related technical discipline, or equivalent experience/training and 4 years of experience in IT Service Desk operations. Experience must include:
    • Two (2) years of project/people leadership experience in a call center environment.

    • Demonstrated knowledge of IT system fundamentals. Knowledge may be demonstrated through education, training and/or experience.

    • ITIL Foundation - IT Service Management Certification.
    • Part-time telecommuting authorized.

Preferred Qualifications:
  • Not Currently Available

Conditions of Employment:
  • Not Currently Available

Additional Job Information:
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.
Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.
The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.
In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.

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