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Mis Help Desk Jobs (NOW HIRING)

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... A degree in MIS, Computer Science, Telecommunications or other related technical field is desired.

Genesis10

Technical Help Desk Analyst

Milwaukee, WI

$15 - $17/hr

Associate's or Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly-related work experience * Minimum of 2 years of technical Help Desk experience

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$15 - $17/hr

Associate's or Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly-related work experience * Minimum of 2 years of technical Help Desk experience

Oaks Integrated Care

MIS Specialist I

Mount Holly, NJ · On-site

MIS Specialist I Join our team today and immerse yourself in a rewarding career for years to come ... Manage help desk calls/tickets regarding Netsmart; * Design or reconfigure documents within ...

Oaks Integrated Care, Inc.

MIS Specialist

Paulsboro, NJ · On-site

$45K/yr

As a MIS Specialist, you will work within our IT/MIS department located in Mt. Holly, NJ Schedule ... Manage help desk calls/tickets regarding Netsmart; * Design or reconfigure documents within ...

EC Electric

MIS Systems Support I

Portland, OR · On-site

$55K - $60K/yr

The main role of the MIS Systems Support I position is to provide excellent customer service and ... Respond to the help desk contacts to quickly resolve issues and meet user's needs. * Perform ...

AmeriHealth Caritas

Service Desk Analyst II

Robbinsville, NJ · On-site +1

$20 - $27.50/hr

... MIS system. Incoming calls and emails are logged into the Track-It! system. The Service Desk ... At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy ...

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How much do mis help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for mis help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MIS Help Desk professional, and why are they important?

To thrive as an MIS Help Desk professional, you need a solid understanding of computer systems, troubleshooting, and IT support, often supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you resolve user issues efficiently and provide excellent customer service. These skills are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations within an organization.

What are some common challenges faced by MIS Help Desk professionals, and how can they be addressed?

MIS Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users of varying technical abilities. Staying organized and utilizing a ticketing system can help prioritize and track issues efficiently. Continuous learning and regular training on new systems and software also enable Help Desk staff to resolve problems more quickly and confidently. Additionally, developing strong communication and interpersonal skills is essential for providing clear instructions and maintaining a positive user experience.

What are MIS Help Desk jobs?

MIS Help Desk jobs involve providing technical support and assistance to users within an organization, primarily relating to Management Information Systems (MIS). Professionals in this role troubleshoot hardware and software issues, help users resolve problems with applications, and ensure that IT systems are running smoothly. They often serve as the first point of contact for employees experiencing technical difficulties and may also assist in system maintenance, upgrades, and documentation. Strong communication and problem-solving skills are essential for this position. Additionally, MIS Help Desk staff may escalate complex issues to higher-level IT specialists as needed.

What is the difference between Mis Help Desk vs Network Support Specialist?

AspectMis Help DeskNetwork Support Specialist
CertificationsCompTIA A+, Help Desk certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support
Industry UsageIT support, customer serviceNetworking, telecommunications

Mis Help Desk roles focus on user support and troubleshooting software or hardware issues, often requiring help desk certifications. Network Support Specialists handle network infrastructure, requiring networking certifications like CCNA. While both roles support IT operations, Mis Help Desk positions are more user-facing, whereas Network Support Specialists work on network systems and infrastructure.

More about Mis Help Desk jobs
What cities are hiring for Mis Help Desk jobs? Cities with the most Mis Help Desk job openings:
What job categories do people searching Mis Help Desk jobs look for? The top searched job categories for Mis Help Desk jobs are:
Mis Help Desk jobs near you
Infographic showing various Mis Help Desk job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Senior Associate, Help Desk

Senior Associate, Help Desk

The Options Clearing Corporation

Dallas, TX • On-site

$18.50 - $24.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****
To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.
What You'll Do:
A senior help desk associate provides advanced technical support, resolves complex issues, and often serves as an escalation point for junior staff. They have deep knowledge of hardware, software, and network systems, coupled with strong communication skills for interacting with customers, vendors, and other IT teams. Their role often extends to training, developing support processes, and project participation.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
  • Support & Troubleshooting: Level I & II support. Resolve intricate desktop, software, and printer problems. Manage virtual desktops by creating, updating, and deploying software to them.
  • Ticket Management: Answer and document help desk calls, ensuring ServiceNow service requests are addressed promptly within the designated SLA guidelines.
  • Knowledge Management: Maintain and update detailed procedures for all desktop hardware and software tasks to ensure consistency across the team.
  • Trend Analysis & Prevention: Analyze support data and ticket patterns to identify recurring issues, performing root-cause analysis to "get ahead" of problems before they impact the broader organization.
  • Special Projects: May be assigned to dedicated desktop support for specific departments, including application testing and new implementations
  • Flexibility: Availability to travel to remote locations as needed
  • Communication: Strong ability to report status on issues to management and end users along with collaborating with other departments on escalations as needed.
  • Project & Staff Representation: Attend weekly meetings, provide status reports to management, and represent the help desk in project hand-offs (turnover meetings) as needed.
  • Escalation Leadership: Act as the senior tier of support, guiding and resolving issues escalated by junior technicians
Supervisory Responsibilities:
N/A
Qualifications:
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
  • Windows 11 Fluency: Proficiency in diagnosing common Windows 11 issues, including Taskbar/Start Menu glitches, Windows Update failures, and driver compatibility.
  • Virtualization Fundamentals: A basic understanding of how virtual desktops differ from physical ones, such as managing session host reconnections and troubleshooting display protocols (like RDP or Blast). Provide initial troubleshooting for Omnissa Horizon connection issues, including resetting virtual desktop sessions and resolving login failures.
  • Active Directory & Entra ID (formerly Azure AD): Ability to perform standard user management tasks like password resets, unlocking accounts, and managing security group memberships in hybrid environments.
  • Networking Basics: Understanding how to use command-line tools like ping, ipconfig, and tracert to identify if a connectivity issue is local or network-wide.
  • Microsoft 365 Support: Experience troubleshooting the Office 365 suite (Outlook, Teams, and OneDrive) within a virtualized or "shared computer" context.
Technical Skills:
  • Windows 11 Operating System, Microsoft Office 365 and MacOS
  • Network Fundamentals (TCP/IP, DNS, DHCP, VPN), IGEL experience
  • Omnissa and other VDI technologies
  • PowerShell, or other scripting experience is a plus
Education and/or Experience:
  • Bachelors' degree in Computer Science, MIS, or a related discipline or an equivalent combination of education and 3-5 years work experience.
Certificates or Licenses:
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
  • CompTIA A+
  • Google IT Support Professional Certificate
  • Google IT Support Professional Certificate
About Us
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.
Benefits
A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
  • A hybrid work environment, up to 2 days per week of remote work
  • Tuition Reimbursement to support your continued education
  • Student Loan Repayment Assistance
  • Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
  • Generous PTO and Parental leave
  • 401k Employer Match
  • Competitive health benefits including medical, dental and vision
Visit https://www.theocc.com/careers/thriving-together for more information.
Compensation
  • The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
  • In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
  • We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
  • All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range
$66,300.00 - $97,700.00
Incentive Range
6% to 10%
This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.
Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
Step 2
You will receive an email notification to confirm that we've received your application.
Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
For more information about OCC, please click here.
OCC is an Equal Opportunity Employer

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