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Microsoft Help Desk Remote Jobs in Puerto Rico (NOW HIRING)

ICF

Project Manager - (Puerto Rico)

San Juan, PR · On-site +1

Remote role based in Puerto Rico; Must be able to travel to visit clients, stakeholders and ... Proficiency with Microsoft Office 365 tools (Teams, Outlook, Excel, PowerPoint; MS Project ...

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Microsoft Help Desk Remote information

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the most commonly searched types of Microsoft Help Desk jobs in Puerto Rico?

The most popular types of Microsoft Help Desk jobs in Puerto Rico are:

What are popular job titles related to Microsoft Help Desk Remote jobs in Puerto Rico?

For Microsoft Help Desk Remote jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk Remote jobs in Puerto Rico look for?

The top searched job categories for Microsoft Help Desk Remote jobs in Puerto Rico are:

Microsoft Help Desk Remote jobs near you

Lead Substation Physical Engineer - Remote (Puerto Rico)

ICF

Arecibo, PR • On-site, Remote

$88K - $116K/yr

Full-time

Posted 24 days ago

Job description

Title: Lead Substation PhysicalEngineer

This position is fully remote and can be performed from your home office in Puerto Rico.

Ready to make a difference?
ICF is seeking an experienced Substation Physical Engineer to lead the design and execution of high-voltage substation projects (typically 69kV to 500kV) with the goal of providing excellent quality work for our clients.

We are a relentlessly client-focused group who are re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. We are seeking passionate and innovative people who are constantly looking for ways to provide better quality engineering services for our clients.

The Ideal Candidate

You are a highly motivated engineer who takes pride in the services you provide. You ensure the project is done right and all deadlines are met. You should be proactive, self-sufficient, and able to productively work out of your home without direct supervision.

This role requires a deep understanding of physical layout, bus design, equipment selection, grounding, and constructability. The ideal candidate will have extensive experience with utility clients, be self-motivated, and capable of mentoring junior staff.

**This position offers a clear growth path to becoming a Supervising Engineer, with increasing responsibility for project oversight, client engagement, and team leadership. **

What you will be doing:

  • Responsibilities include, but are not limited, leading and overseeing the design and preparation of substation physical design drawings and including:

    • Substation One Line and Three Line

    • Station General Arrangements & Sections

    • Electrical Details

    • Grounding Plan & Details

    • Conduit Plan & Details

    • Control Cubicle Layout, Sections, Cable Tray, Lighting, and Grounding

    • Low-Voltage AC Panels

    • Grounding Plan & Details

    • Lightning Protection

    • Illumination Plan & Details

  • Leading the design and preparation of engineering studies such as:

    • AC Load

    • Illumination

    • Grounding

    • Lightning Shielding

  • Develop Bill of Materials based on design criteria

  • Coordinate with protection & controls, civil/structural, and drafting disciplines to ensure quality deliverables

  • Support client meetings, technical discussions, and project planning efforts

  • Participate in site visits and constructability reviews

  • Interpret and incorporate vendor information into design deliverables

  • Apply client standards related to the work

  • Perform/ensure company's Quality Assurance/Quality Control (QA/QC) processes are being followed on all design packages

  • Ensure compliance with industry codes (e.g., IEEE, NESC, NEC) and utility standards

  • Continuous improvement of job-related engineering, technical and professional knowledge, skills, and performance

  • Mentor and guide junior engineers and designers

  • Demonstrate leadership potential to support transition into a Supervising Engineer

What we need you to have (minimum qualifications):

  • Bachelor's degree in Electrical Engineering (focus in power systems preferred)

  • 8+ years of experience in substation physical design for electric utilities

What we would like you to have (professional skills):

  • 12+ years of experience in substation physical design for electric utilities

  • Professional Engineer (PE) license or ability to obtain within 6 months

  • Proficiency in AutoCAD, MicroStation, or similar design tool

  • Familiarity with substation design standards and practices (IEEE, NESC, utility specs)

  • Excellent communication and interpersonal skills

  • Ability to manage multiple projects and mentor junior staff

  • Strong initiative and leadership qualities to support career advancement

  • Experience leading substation projects modelled in 3D using Autodesk Inventor

  • Familiarity with substation grounding studies and CDEGS

  • Familiarity with Agi32 illumination software

  • Advanced user of Microsoft products, specifically Word and Excel

To learn more about this team and how our grid engineering solutions help electric utilities balance cutting-edge technology with cost-efficiency and reliability> ICF Power Delivery Services

#GEA25

#POWERDELIVERY

#INDEED

#LI-CC1


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$107,959.00 - $183,531.00Puerto Rico Remote Office (PR99)

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