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Remote It Support Jobs in Puerto Rico (NOW HIRING)

RTX

Analyst, Procurement (Remote)

San Juan, PR · Remote

Support project management activities. * Based on business needs, the incumbent may be required to ... Bachelor degree in Finance, Accounting or Information Technology * Able to manage multiple tasks ...

Deloitte

Hospital Billing Coordinator

San Juan, PR · Remote

$50K - $60K/yr

This is a primarily remote role supporting enterprise Epic implementation, with minimal travel and ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

Deloitte

Hospital Billing Analyst

San Juan, PR · Remote

$47K - $62K/yr

This is a primarily remote role supporting an enterprise Epic implementation, with minimal travel ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

Deloitte

Epic Tapestry Consultant

San Juan, PR · On-site +1

... and support * Good interpersonal and communication skills * Demonstrative understanding of ... Bachelor's degree, preferably in information technology, business, or healthcare related field; or ...

Deloitte

Senior Java Developer

San Juan, PR · On-site +1

$56.25 - $71.50/hr

Bachelor's degree, preferably in information technology, business, or healthcare related field; or ... Role is remote Preferred * Strong desktop skills including Word, Excel, PowerPoint * Work ...

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Remote It Support information

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are the most commonly searched types of It Support jobs in Puerto Rico? The most popular types of It Support jobs in Puerto Rico are:
What are popular job titles related to Remote It Support jobs in Puerto Rico? For Remote It Support jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Puerto Rico look for? The top searched job categories for Remote It Support jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote It Support jobs? Cities in Puerto Rico with the most Remote It Support job openings:
Remote It Support jobs near you
Senior Engineering/ IT Program Manager

Senior Engineering/ IT Program Manager

Three Point Solutions, Inc.

Ponce, PR • On-site, Remote

$113K - $113K/yr

Full-time

Posted yesterday

Job description

Job Title: Senior Engineering/ IT Program Manager
Client: Medical Device Manufacturing Company
Duration: 12 Months
Location: 100% Remote (Travel to Ponce, Puerto Rico as needed)
Role Overview
  • Lead large cross-functional engineering programs
  • Support manufacturing, digital transformation, and regulated systems
  • Work across Engineering, Manufacturing, Quality, Regulatory, and IT

Program Leadership
  • Manage enterprise engineering programs
  • Build roadmaps, milestones, and resource plans
  • Deliver within scope, time, and budget

Manufacturing & Systems
  • Lead MES and automation initiatives
  • Oversee CSV, IQ/OQ/PQ validation
  • Ensure FDA, ISO 13485, GxP, 21 CFR Part 11 compliance
  • Support digital manufacturing transformation

Risk & Compliance
  • Maintain RAID logs
  • Drive risk mitigation
  • Ensure audit readiness

Cross-Functional
  • Lead global engineering teams
  • Manage stakeholders
  • Escalation point for risks and constraints

Governance & Reporting
  • Executive status reporting
  • Maintain program plans and documentation
  • Track budget and financials

Required Qualifications
  • Bachelor's in Engineering / CS
  • 10+ years in regulated industries (Med Device / Pharma)
  • Strong in MES, CSV, automation
  • Regulatory knowledge (FDA, GxP, Part 11)
  • Large team leadership (50+ preferred)
  • Agile & Waterfall experience
  • Enterprise-scale program delivery
  • Willing to travel to Puerto Rico

Preferred
  • PMP or Scrum Master
  • Global manufacturing deployments
  • ERP / SAP / LIMS exposure
  • Site expansion or transfer programs
  • Digital transformation or PMO background

Key Skills
  • Executive communication
  • Stakeholder management
  • Strategic roadmaps
  • Regulatory mindset
  • Budget control
  • Change management
  • Influence without authority

Apply