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Remote It Support Jobs in Puerto Rico (NOW HIRING)

Epic Denials Management Operator

San Juan, PR · Remote

$17.75 - $23.50/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... For further information, please review the Know Your Rights notice from the Department of Labor.

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Remote It Support information

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are the most commonly searched types of It Support jobs in Puerto Rico?

The most popular types of It Support jobs in Puerto Rico are:

What are popular job titles related to Remote It Support jobs in Puerto Rico?

For Remote It Support jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Puerto Rico look for?

The top searched job categories for Remote It Support jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote It Support jobs?

Cities in Puerto Rico with the most Remote It Support job openings:

Infographic showing various Remote It Support job openings in Puerto Rico as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution.

Senior IT Operations Support Specialist

Weil Group, Inc.

Manati, PR • On-site, Remote

Full-time

Posted 6 days ago


Job description

Job Description:
1. Supports Client's manufacturing facility to ensure that cGMP's related IT Systems are properly maintained in accordance to all Federal, State and Corporate Regulations and therefore, supporting BMS's business goals.
2. Leads the monitoring and execution management of operational critical systems, like Syncade, Rockwell and others, to assure continuous operations of these computerized systems focused on systems users support. This includes configuration or programming and ongoing maintenance.
3. Works with the site's Manufacturing, Engineering and Quality Operations Management in the assessment, recommendation, validation, implementation and administration of the Computerized Systems.
4. Coordinates with Suppliers of hardware/software and services to obtain quotes, ordering parts and repairs.
5. Developments validation documentation of computerized system (such as validation plans, protocols, procedures, etc.), performs site periodic review of computerized systems validation evaluation and coordinates and performs activities as per approved Validation Plans and Protocols.
6. Administrates, maintains and executes change control activities related to Quality Systems.
7. Advises the IT Site Management on the adequacy/completeness of Qualification Protocols for approval.
8. Generates and maintains the related Standard Operating Procedures and perform required system maintenance activities.
9. Adminiters on a day-to-day basis the network/systems environment, such as: (1) Add, delete, modify users; (2) add, delete, modify printers and print jobs; (3) verify, create and restore backups; (4) add/remove PCs on the LAN; (5) security administration including granting of file/directory permissions; (6) performance monitoring (7) Database optimization and analysis.
10. Provides ongoing training to users on procedures, protocols and computer systems.
11. Works with IT Management and the site's Management in the assessment, recommendation, validation, implementation and administration of the Computerized Systems. Leads IT projects with detailed planning and Time and Event scheduling as well as activity tracking to support Client Operations.
12. Provides technical advice on the selection of equipment and system software for data acquisition, archival and other quality related systems.
13. Recommends acceptance of the computer system, as determined from the tests performed on the Protocol and analyzes data in order to determine acceptability.
14. Recommends actions to be taken if the system is not accepted.
15. Generates Final/Validation Report in accordance with actual FDA concepts.
16. Provides assessment, recommendation, implementation, validation, trouble shooting and system administration of computerized systems
17. Generates and/or executes and recommends action(s) to be taken whenever additions, alterations or changes are to take place in computerized systems.
18. Provides technical direction on issues and concerns regarding validation plans and Protocol design, provides guidance in the design of specifications and/or functional requirements for computerized systems of Quality Systems.
19. Installation, configuration, qualification and maintenance of Systems servers including Operating System and Applications.
20. Performs project management functions for the execution, implementation, commissioning of the new quality systems. Coordinates and executes the installation, maintenance, qualification, validation and upgrade of the new and existing quality systems.
21. Leads the validation team in the design, development and execution of validation plans and protocols for the systems in scope.
22. Leads any system related Quality Event Investigation in alignment with corporate directives and Site procedures.
23. Performs process analysis and recommends improvements to existing processes and participates proactively as a team member of implementation projects for new integrated business application and process automation in equipments such as Building Automation System, Delta V, Factory Talk, SCADA Systems and General PLC's, providing consulting advice in the use and management of technology.
MINIMUM REQUIREMENTS
•BS in Science, Computer/Information Technology or Engineering
•Five (5) years of experience in pharmaceutical / manufacturing operations or software development environment
•Five (5) years of combined experience in process automation or laboratory systems, information systems, and computerized systems validation.
•Proven project management skills
•In-depth knowledge of the science and computerized systems involved in the design, installation, commissioning and validation/qualification of computerized systems as applied to pharmaceutical production environment
•Proficient knowledge of computer system development life cycle concepts, change control systems and FDA and EMEA regulatory requirements, including 21 CFR Part 11
•Proven experience issuing and preparing Computerized Functional Requirements and Design Specifications
•Experience with external and internal regulatory audits
•Knowledge of mechanical concepts, electrical controls theory and electronic circuitry
•Broad experience in the design, development and implementation of infrastructure, MES and Quality Systems
•General knowledge in applications such as: Maximo CMMS, TrackWise QMS, DCA DMS, Data Historian and laboratory systems
•Ability to manage and operate computer software packages used for data acquisition systems and PLC programming
•Skilled with Microsoft operating systems and MS Office applications
•Knowledge of Computerized Equipment/Operating Systems: Client Server environment, Windows, Relational Databases: Oracle, SQL, etc.
•Knowledge of SAP/R3 highly desirable
•Excellent communication skills (oral, written and reading) in Spanish and English
•Able to interact effectively with people to establish and maintain excellent working relationships with internal and external customers at all organizational levels and disciplines in such a way to facilitate the assigned work
•Willing to work irregular hours, rotating shifts, weekends and holidays, when necessary
•Self-starter and well organized and ability to keep work pace and/or meet deadlines
•Available to work in the 2nd, 3rd or weekend shifts and willing to work flexible hours, changing shifts (rotational work shifts), nights and weekends as required per business needs based on business needs .
24. Evaluates and closes change control documentation assuring the validated and compliance state of the environments.
*Weil Group is proud to be an Equal Employment Opportunity Employer.*