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Remote It Support Jobs in Puerto Rico (NOW HIRING)

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Remote It Support information

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Puerto Rico?

The most popular types of It Support jobs in Puerto Rico are:

What are popular job titles related to Remote It Support jobs in Puerto Rico?

For Remote It Support jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Puerto Rico look for?

The top searched job categories for Remote It Support jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote It Support jobs?

Cities in Puerto Rico with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Substation P&C Drafting Technician - Remote (Puerto Rico)

ICF

Mayaguez, PR • On-site, Remote

$16.50 - $34/hr

Full-time

Retirement

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Create and modify detailed CAD drawings of substations based on sketches or specifications provided by engineers.

  • Assist with preparing construction and demolition drawing submission packages, ensuring adherence to project standards.

  • Help organize project files, conduct quality checks on final drawings, and support engineers with project coordination tasks.

Job description

Substation P&C Drafting Technician

Location: Remote Puerto Rico

Pay: Non-Exempt/Hourly $16.50 - $34.00 (Depending on experience)

Ready to make a difference?

ICF is seeking a Substation P&C Drafting Technician to work with our engineering teams in supporting Substation Protection and Control (P&C) projects. They will assist in creating and modifying drawings using CAD software like AutoCad and/or Microstation while utilizing established CAD standards.

We are a relentlessly client-focused group who are re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. We are looking for passionate and innovative people who are constantly looking for ways to provide better quality engineering services for our clients.

Why you will love working here:

  • Quality of life: Flexible workplace arrangements, work-life balance

  • Investment of the community: Donation matching, volunteer opportunities

  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

  • And many, many more (Ask your recruiter for more details!)

The Ideal Candidate

You are a highly motivated learner who takes pride in the services you provide. You ensure the project is done right and all deadlines are met. You should be proactive, self-sufficient, and able to productively work out of your home without direct supervision.

This role requires a basic understanding of drafting concepts, as you will help develop single line diagrams, schematics and elementaries. The candidate will also help organize project files, assist with quality checks and provide basic CAD-related technical support.

What you will be doing:

  • Responsibilities include, but are not limited to:

  • Create and modify detailed Computer-Aided Design (CAD) drawings of substations based on sketches or specifications provided by our engineers. These drawings can include:

    • One-line diagrams

    • AC/DC Schematics

    • Wiring diagrams

    • Three-line diagrams

    • Communications

    • Panel front views

  • Prepare construction and demo drawings submission packages, ensuring adherence to project standards.

  • Assist with conducting quality checks on final drawings and layouts.

  • Assist with setting up and organizing project drawing files and schedules.

  • Maintain and update CAD document archives and ensure accurate file management.

  • Support engineers with shop drawing reviews and project coordination tasks.

What we need you to have (Minimum Qualifications):

  • High School Diploma or Associate's degree in Computer Aided Design/Drafting, Engineering Technology, or relevant CAD Certifications.

  • 0-1 years of experience in drafting or related fields (entry-level candidates with strong technical training will be considered).

  • Experience with AutoCAD or other similar applications, design, or modeling skills and/or design principles and practices

  • Experience with Microsoft Office programs such as Word, Excel, and Access

Preferred Qualifications:

  • 2-5+ years of experience in substation drafting experience

  • Strong attention to detail and organizational skills

  • Excellent communication and interpersonal skills

  • Ability to work remotely with minimal supervision

To learn more about this team and how our grid engineering solutions help electric utilities balance cutting-edge technology with cost-efficiency and reliability> ICF Power Delivery Services

#GEA

#POWERDELIVERY

#INDEED

#LI-CC1


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$34,399.00 - $70,759.00Puerto Rico Remote Office (PR99)

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