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Remote It Support Jobs in Puerto Rico (NOW HIRING)

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Remote It Support information

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Puerto Rico? The most popular types of It Support jobs in Puerto Rico are:
What are popular job titles related to Remote It Support jobs in Puerto Rico? For Remote It Support jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Puerto Rico look for? The top searched job categories for Remote It Support jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote It Support jobs? Cities in Puerto Rico with the most Remote It Support job openings:
Sr. Manager, Digital Infrastructure, Mergers & Acquisitions (Puerto Rico)

Sr. Manager, Digital Infrastructure, Mergers & Acquisitions (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

Full-time

Medical, Life, Retirement

Posted 5 days ago


Collins Aerospace rating

8.5

Company rating: 8.5 out of 10

Based on 243 frontline employees who took The Breakroom Quiz

22nd of 60 rated aerospace companies


Job description

Date Posted:

2026-06-03

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

RTX is seeking a highly skilled and experienced Senior Manager, Digital Technology Infrastructure Mergers & Acquisitions to join our ES Infrastructure M&A team. This team is committed to delivering secure, scalable, and efficient enterprise infrastructure solutions that align with RTX's strategic M&A initiatives. The ideal candidate will utilize their technical expertise, project management skills, and collaborative abilities to guide and support the entire lifecycle of M&A programs.

What You Will do

  • Partner with ES Infrastructure Services owners and SMEs to ensure alignment with M&A Team processes
  • Provide leadership and guidance to cross-functional teams on complex infrastructure solutions supporting M&A programs
  • Mentor ES Infrastructure staff on M&A Lifecycle to enhance planning and execution
  • Apply expertise in infrastructure services and cybersecurity to support design of holistic ES Infrastructure solutions for M&A programs.
  • Oversee specific ES Infrastructure projects in cases where a dedicated Project Manager is unavailable
  • Collaborate with M&A Project Managers to capture project status, risks, and outlooks for all M&A-related projects
  • Develop and present comprehensive M&A program status reports to senior leadership
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

  • Bachelor’s degree in computer science, Information Systems, or a related field or equivalent experience, and 10 years of experience in DT infrastructure, cybersecurity, and service delivery roles, or an Advanced Degree in a related field and minimum 7 years experience.
  • In-depth understanding of the M&A lifecycle, with prior hands-on experience in M&A activities
  • Experience working with DT infrastructure technologies such as cloud environments, data centers, network systems, collaboration platforms, and identity management services
  • Proven ability to manage concurrent large-scale, complex infrastructure projects while influencing cross-functional teams

Key Competencies:

  • Leadership and team management
  • Ability to prioritize and manage conflicting demands
  • Strategic thinking and decision-making
  • Attention to detail and superior organizational skills
  • Strong interpersonal and communication skills for effective collaboration

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location:
This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote:
This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018