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It Support Manager Jobs in Puerto Rico (NOW HIRING)

Column Technical Services

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

Column Technical Services

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

MY WIRELESS

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff. * Support diagnostics and ...

Socket.dev

IT SPECIALIST

San Juan, PR · On-site

$52 - $72/hr

POSITION SUMMARY The IT Specialist provides responsive, hands‑on technology support across the organization. This position manages service desk requests, troubleshoots hardware, software, network ...

PACIV

IT / CSV Specialist

San Juan, PR · On-site

Provide IT support for laboratory applications such as Empower, SmartLab, and Darwin LIMS ... Manage GxP user accounts, roles, access reviews, and Active Directory permissions. * Coordinate ...

Weil Group, Inc

IT Director

Hatillo, PR · On-site

$120 - $150/hr

Director of Information Technology & Business Systems Position Summary The Director of Information ... support sustainable growth. Key Responsibilities Strategic Leadership & Program Management

Weil Group, Inc.

IT Director

Hatillo, PR · On-site

Director of Information Technology & Business Systems Position Summary The Director of Information ... support sustainable growth. Key Responsibilities Strategic Leadership & Program Management • ...

FITS LLC

Project Manager - IT Projects

Gurabo, PR · On-site

$95K - $112K/yr

Work closely with IT, Information Security, Facilities, Operations, and business stakeholders to support seamless project execution. * Risk & Issue Management: Identify project risks, develop ...

Medido Health

Technical Support Manager

San Juan, PR · On-site

$70 - $90/hr

... support or customer success role, with at least 1-2 years managing or mentoring a team * Solid ... Background in healthcare IT, pharmacy software, or regulated SaaS environments * Experience ...

AppleOne

IT System Administrator

San Juan, PR · On-site

$60K/yr

Actuarás como punto de escalamiento técnico para el equipo de IT Support, participarás en proyectos de mejora continua y apoyarás la adopción de herramientas modernas de automatización e ...

New

Jobtailor

IT Project Manager

San Juan, PR · On-site

$90 - $120/hr

... project manager, product owner, or similar position. * Flexible and adaptable regarding learning and understanding new technologies. * Strong written and oral communication skills. * Strong ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Puerto Rico

It Support Manager information

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Puerto Rico?

The most popular types of It Support jobs in Puerto Rico are:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

IT Support Technician

Column Technical Services

San Juan, PR • On-site

$14.25 - $19.50/hr

Full-time

Re-posted 13 days ago

Job description

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite support to End Users in San Juan, Puerto Rico. This is an opportunity to join a global leader in power, energy, and nuclear power plants supporting mission-critical systems in a highly impactful environment. If you enjoy solving technical problems, working directly with users, and being part of a world-class organization, we'd love to connect. Apply today to start a conversation!
 
Key Responsibilities:
  • Set up and install PCs and monitors for end users.
  • Perform PC swaps for users, including imaging, setup, data transfer, and desk setup.
  • Troubleshoot hardware and software issues for computers and other office technology, providing technical support and guidance to users both in person and remotely.
  • Collaborate with other support groups to restore service and identify problems.
  • Set up and support various Video Conference and Internet Collaboration meetings.
  • Document, track, and monitor issues to ensure timely resolution.
  • Utilize and maintain ticketing and task management tools.
  • Assist the Helpdesk team with companywide internal employee support.

Qualifications:
  • 2 years of experience working with PC hardware and software
  • Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
  • Capable of basic troubleshooting of general applications.
  • Familiarity of Video Conferencing and Collaboration Systems is advantageous.
  • Strong verbal communication and customer service abilities.
  • Ability to maintain regular attendance and timeliness.
  • Ability to adhere to established guidelines, stay organized and complete tasks efficiently. 
  • Self-driven, able to multitask, manage time effectively, and work well within a team or independently.
  • Capable of lifting and carrying up to 40 pounds (e.g. computer, monitor, miscellaneous. equipment etc.).
  • Must be able to work onsite at customers regional office in San Juan and occasional travel to the Mayaguez office.