Lab IT Level 1 Support – Device Deployment & HypercareLocation: Flexible – Travel to Client Sites Required
Type: Contract
Travel: Must be open to travel to any client location
OPT Candidates Welcome
Job OverviewWe are seeking Lab IT Level 1 Resources to support the configuration and deployment of standard Merck wireless scanners across laboratory environments. The role involves onsite device setup, deployment, and post-deployment hypercare support.
Candidates must be flexible to travel to various client laboratory locations as required.
Key ResponsibilitiesConfigure and set up standard Merck wireless scanners
Deploy and install devices at identified laboratory locations
Provide Level 1 IT support during and after deployment
Deliver hypercare support post-deployment to ensure smooth adoption
Troubleshoot basic hardware, connectivity, and configuration issues
Coordinate with IT teams and lab staff for smooth implementation
Maintain documentation of device configurations and deployment status
Provide user guidance and basic training where needed
Required Qualifications0–3 years of IT support / desktop support / field support experience
Basic understanding of:
Strong communication and interpersonal skills
Ability to travel frequently to client sites
Willingness to work onsite in laboratory environments
Preferred SkillsExperience supporting scanners or handheld devices
Experience in lab, healthcare, or pharmaceutical environments
Knowledge of ticketing tools (ServiceNow, JIRA, etc.)
Understanding of IT deployment projects
Work AuthorizationThanks & Regards,
Adarsh Mallik | IT Recruiter
adarsh.mallik@centstone.com | 3322307193
CENTSTONE SERVICES
Address: 3400 State Route 35, Suite 9B, Hazlet, New Jersey, 07730 USA.