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Merchant Account Jobs in California (NOW HIRING)

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MCA (Merchant Cash Advance) Account Manager

Los Angeles, CA · On-site

$50K - $100K/yr (+ commission)

Merchant Cash Advance (MCA) Account Manager Location: In-Person at Los Angeles Office Position Type: 1099 Independent Contractor Compensation: Commission Only Industry: Business Funding / Private ...

SensaPay

Payments & POS Sales Partner

Sacramento, CA · On-site

... merchant accounts * 30%-50% recurring monthly residual income on active merchant accounts * 30% net profit earned on all POS hardware sales * Uncapped earning potential with recurring monthly income ...

SensaPay

Payments & POS Sales Partner

Oakland, CA · On-site

... merchant accounts * 30%-50% recurring monthly residual income on active merchant accounts * 30% net profit earned on all POS hardware sales * Uncapped earning potential with recurring monthly income ...

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Merchant Account information

What is a merchant account?

A merchant account is a type of bank account that allows businesses to accept and process payments, typically from debit and credit cards. These accounts are essential for businesses that want to offer customers the convenience of paying electronically, whether in-store or online. The merchant account acts as an intermediary between the business, the customer’s bank, and the payment processor, ensuring that funds are securely transferred. Setting up a merchant account usually involves working with a payment processor or acquiring bank, and may require meeting certain underwriting criteria.

What are the key skills and qualifications needed to thrive as a merchant account manager, and why are they important?

To thrive as a Merchant Account Manager, you need strong knowledge of payment processing, financial products, and account management, often supported by a degree in business or finance. Familiarity with payment gateways, CRM systems, and compliance standards such as PCI DSS is typically required. Exceptional communication, problem-solving, and relationship-building skills help you support merchants and resolve issues effectively. These skills ensure smooth transaction operations, client satisfaction, and long-term business growth in a competitive financial services environment.

What are some common challenges faced by professionals managing merchant accounts, and how can they be addressed?

Professionals managing merchant accounts often encounter challenges such as payment processing issues, chargebacks, and fraud prevention. Staying informed about payment industry regulations and using robust fraud detection tools can help minimize risks. Effective communication with payment processors and quick resolution of transaction disputes are also essential. Collaborating closely with customer service, IT, and finance teams ensures smooth operations and timely problem-solving.

What is the difference between Merchant Account vs Payment Processor?

AspectMerchant AccountPayment Processor
DefinitionA bank account that allows businesses to accept credit card payments.A service that authorizes and processes payment transactions between merchants and banks.
Required CredentialsBusiness bank account, merchant account setupMerchant account, merchant ID, API credentials
Work EnvironmentFinancial institutions, online and retail businessesPayment gateways, e-commerce platforms, POS systems
Industry UsageRetail, e-commerce, service providersOnline payment processing, card transaction handling

While a merchant account is a dedicated bank account for accepting card payments, a payment processor is a service that facilitates the transaction. Both are essential for online and retail businesses to securely process payments and ensure funds are transferred correctly.

What does a merchant account do?

A merchant account is a type of bank account that allows businesses to accept credit and debit card payments. It processes payment transactions securely and transfers funds to the business's bank account, often requiring knowledge of payment processing systems and compliance standards.

What are the most commonly searched types of Merchant Account jobs in California?

The most popular types of Merchant Account jobs in California are:

What are popular job titles related to Merchant Account jobs in California?

For Merchant Account jobs in California, the most frequently searched job titles are:

What job categories do people searching Merchant Account jobs in California look for?

The top searched job categories for Merchant Account jobs in California are:

Merchant Account jobs near you
Infographic showing various Merchant Account job openings in California as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Tier 1 - Technical Support

CoCard Business

Roseville, CA

$26.50/hr

Full-time

Re-posted 25 days ago

Key responsibilities

  • Provide Tier 1 and Tier 2 technical support for hardware, software, networking, and payment processing solutions via phone, email, chat, and remote access tools.

  • Diagnose and resolve technical issues related to payment terminals, POS systems, networking equipment, and merchant-facing applications, including hardware, software, and connectivity problems.

  • Install, configure, and maintain payment processing equipment and software, and assist with system setup, updates, upgrades, and troubleshooting onsite and remotely.

Job description

Location: Roseville, CA

Company: CoCard Business

About CoCard Business

CoCard Business delivers innovative payment technology solutions to businesses nationwide. Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce integrations, mobile payment solutions, custom API integrations, and industry-specific software platforms.

We are seeking a technically skilled IT Support Specialist to join our growing team. This role is ideal for someone who enjoys troubleshooting technology, solving complex technical issues, working directly with customers, and supporting mission-critical payment systems. The successful candidate will serve as the first point of contact for merchants, sales partners, and internal teams requiring technical assistance with hardware, software, networking, and payment processing solutions.


Position Overview

As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant account services. You will diagnose and resolve technical issues remotely and onsite while delivering an exceptional customer experience.

This position requires strong technical troubleshooting skills, attention to detail, and the ability to communicate technical concepts clearly to both technical and non-technical users.


Why Join CoCard?

  • Work with modern payment and POS technologies.

  • Gain exposure to networking, software support, hardware deployment, and fintech solutions.

  • Opportunities for technical growth and advancement.

  • Join a high-performing team supporting businesses across the United States.

Compensation: $21–$26 per hour

Please note: A background check and drug screening are required as part of the hiring process.

Compensation:

$21 - $26.50 hourly


Responsibilities:

Technical Support & Troubleshooting

  • Provide Tier 1/Tier 2 technical support via phone, email, chat, and remote access tools.

  • Diagnose and resolve hardware, software, network, and connectivity issues.

  • Troubleshoot payment terminals, POS systems, card readers, printers, tablets, and related peripherals.

  • Configure, install, and maintain payment processing equipment and software.

  • Support merchant-facing applications and integrated payment solutions.

  • Assist with software deployment, updates, upgrades, and system configurations.

  • Troubleshoot internet connectivity, routers, firewalls, switches, Wi-Fi networks, and local network infrastructure.

  • Escalate complex technical issues when necessary while maintaining ownership of resolution.

Implementation & Training

  • Install and configure POS hardware and software both remotely and onsite.

  • Assist merchants with menu builds, software setup, system optimization, and operational workflows.

  • Train customers on the use of payment technology solutions and best practices.

  • Document installation procedures and implementation outcomes.

Ticket Management & Documentation

  • Manage support requests through CRM and ticketing systems.

  • Maintain detailed documentation of troubleshooting steps, resolutions, and customer interactions.

  • Monitor open tickets and provide timely updates to customers and internal stakeholders.

  • Ensure service level objectives (SLOs) and response time expectations are met.

Customer & Partner Support

  • Deliver exceptional technical support to merchants, sales partners, and internal teams.

  • Assist with account-related inquiries, billing questions, and service requests.

  • Collaborate with Sales, Operations, and Product teams to resolve customer issues.

  • Participate in an on-call rotation for evenings and weekends to support critical customer needs.

  • We actually show up for our merchants. This position does require being on-site occasionally for installs or troubleshooting that can't be done remotely. We have a company van and travel in Placer, Sacramento, El Dorado, and Yolo Counties, all the way to the occasional visit to the Bay Area. Please do not apply for this position if you are not comfortable doing on-site work directly at our merchants' locations.


Qualifications:

Required Qualifications

  • 2+ years of technical support, IT help desk, desktop support, or POS support experience preferred.

  • Strong troubleshooting skills across Windows environments, software applications, and networking.

  • Knowledge of TCP/IP networking, routers, firewalls, Wi-Fi, and internet connectivity troubleshooting.

  • Experience with POS systems, payment terminals, or retail technology is highly desirable.

  • Familiarity with CRM and ticketing systems.

  • Strong analytical, problem-solving, and diagnostic skills.

  • Excellent verbal and written communication skills.

  • Ability to manage multiple priorities in a fast-paced support environment.

  • High school diploma or equivalent required.

Preferred Qualifications

  • Experience supporting payment processing systems or merchant services.

  • Experience in banking, fintech, SaaS, or eCommerce technology environments.

  • CompTIA A+, Network+, Google IT Support, or related certifications.

  • Experience with remote support tools and software deployment.

  • Bilingual (Spanish) is a plus.


About Company

Why Join CoCard?

  • Work directly with payment technology platforms used by businesses nationwide.
  • Gain exposure to enterprise infrastructure, application support, and fintech systems.
  • Collaborate with Development, Operations, and Product teams.
  • Opportunity for advancement into Systems Engineering, DevOps, Infrastructure, or Application Engineering roles.

CoCard Business is a provider of payment technology solutions for businesses of all sizes across the United States. Our affordable and innovative technology supports retail and restaurant locations with physical terminals, Point of Sale solutions, online businesses with shopping cart capabilities, churches and non-profits with easy giving platforms, automotive shops with tailored software, and service, and on-the-go businesses with a mobile application and more. Beyond that, our open API allows businesses to create custom payment experiences with all of the benefits of processing with CoCard.