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Merchant Account Jobs (NOW HIRING)

Elavon

Business Banking Merchant Account Executive

Elavon, a leader in payment solutions, is seeking an experienced outside Sales Account Executive to ... This role will focus on developing new merchant services opportunities with businesses generating ...

Corporate Tools

Merchant Services Representative

$18.50/hr

We take a curious and consultative approach to engage and successfully convert client leads into merchant account applications. We aim to ensure our clients have the most efficient and cost effective ...

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Merchant Account information

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$28K

$45.4K

$66K

How much do merchant account jobs pay per year?

As of Aug 21, 2026, the average yearly pay for merchant account in the United States is $45,356.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $49,000.00 per year, depending on experience, location, and employer.

What is a merchant account?

A merchant account is a type of bank account that allows businesses to accept and process payments, typically from debit and credit cards. These accounts are essential for businesses that want to offer customers the convenience of paying electronically, whether in-store or online. The merchant account acts as an intermediary between the business, the customer’s bank, and the payment processor, ensuring that funds are securely transferred. Setting up a merchant account usually involves working with a payment processor or acquiring bank, and may require meeting certain underwriting criteria.

What are the key skills and qualifications needed to thrive as a merchant account manager, and why are they important?

To thrive as a Merchant Account Manager, you need strong knowledge of payment processing, financial products, and account management, often supported by a degree in business or finance. Familiarity with payment gateways, CRM systems, and compliance standards such as PCI DSS is typically required. Exceptional communication, problem-solving, and relationship-building skills help you support merchants and resolve issues effectively. These skills ensure smooth transaction operations, client satisfaction, and long-term business growth in a competitive financial services environment.

What are some common challenges faced by professionals managing merchant accounts, and how can they be addressed?

Professionals managing merchant accounts often encounter challenges such as payment processing issues, chargebacks, and fraud prevention. Staying informed about payment industry regulations and using robust fraud detection tools can help minimize risks. Effective communication with payment processors and quick resolution of transaction disputes are also essential. Collaborating closely with customer service, IT, and finance teams ensures smooth operations and timely problem-solving.

What is the difference between Merchant Account vs Payment Processor?

AspectMerchant AccountPayment Processor
DefinitionA bank account that allows businesses to accept credit card payments.A service that authorizes and processes payment transactions between merchants and banks.
Required CredentialsBusiness bank account, merchant account setupMerchant account, merchant ID, API credentials
Work EnvironmentFinancial institutions, online and retail businessesPayment gateways, e-commerce platforms, POS systems
Industry UsageRetail, e-commerce, service providersOnline payment processing, card transaction handling

While a merchant account is a dedicated bank account for accepting card payments, a payment processor is a service that facilitates the transaction. Both are essential for online and retail businesses to securely process payments and ensure funds are transferred correctly.

What does a merchant account do?

A merchant account is a type of bank account that allows businesses to accept credit and debit card payments. It processes payment transactions securely and transfers funds to the business's bank account, often requiring knowledge of payment processing systems and compliance standards.

What are the most commonly searched types of Merchant Account jobs?

The most popular types of Merchant Account jobs are:

What states have the most Merchant Account jobs?

States with the most job openings for Merchant Account jobs include:

Merchant Account jobs near you
Infographic showing various Merchant Account job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,356 per year, or $21.8 per hour.

Merchant Account Specialist

SofterWare, Inc

Fort Washington, PA • On-site

Full-time

Posted 7 days ago

Job description

This position is intended to be filled internally. External candidates will not be considered.

Make an Impact That Matters

Are you passionate about helping nonprofits grow their impact? Join SofterWare, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.


About SofterWare

Repeatedly recognized as a Philadelphia Inquirer Top Workplace, SofterWare builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.


Your Role as a Customer Communication Intern:

The Merchant Account Specialist supports our payment processing services by executing merchant account setup, payment gateway configuration, and client support. This role partners with other internal teams to ensure a seamless onboarding experience and successful payment facilitation. As subject matter experts in credit card and ACH processing, Merchant Account Specialists provide guidance, ensure accuracy and compliance, and help drive efficient payment workflows.


Key Responsibilities:

  • Coordinate with processing partners to ensure timely and accurate merchant account setup, enabling clients to begin processing as quickly as possible
  • Configure and maintain client payment gateways to support successful transaction processing
  • Provide clients with orientation on gateway reporting tools to build confidence and basic system understanding
  • Support the Risk and Underwriting team to help reduce backlog and maintain efficient processing timelines
  • Respond to client inquiries via phone and email in a timely, professional, and compliant manner, minimizing disruption to their operations
  • Document client interactions, issues, and resolutions in the CRM to ensure visibility and continuity of support
  • Identify escalated client issues to the appropriate team members to de-esclaste and resolve the situation
  • Participate in special projects and take on additional responsibilities as assigned to support team and organizational goals


Key Requirements:

  • Strong customer service and organizational skills with the ability to manage multiple priorities effectively
  • Excellent written and verbal communication skills
  • Proven problem-solving abilities with attention to detail
  • Positive, team-oriented attitude with a strong work ethic and commitment to client success
  • Technical aptitude with proficiency in standard software applications (e.g., Microsoft Office, Google Workspace)
  • Ability to proactively follow up on leads and manage scheduling/appointments independently
  • Basic accounting and reconciliation skills preferred
  • Familiarity with credit card, ACH (e-check), and merchant services preferred


Education and Experience:

  • 2-3 years of experience in the customer service industry preferred
  • Accounting/Bookkeeping experience is considered a plus
  • Experienced in "solution selling", having the ability to work with clients by identifying company goals and initiatives and moving them through the sales cycle to close.


SofterWare is proud to be an Equal Opportunity Employer.
We make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. SofterWare is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.


Join Us

Ready to make an impact with a team that empowers nonprofits every day?
Apply now and help us build a better world through technology and compassion.

Apply