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Merchant Account Jobs (NOW HIRING)

caleres

Account Merchant

Saint Louis, MO · On-site

Join our dynamic and thriving footwear company as an Account Merchant in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a ...

Caleres

Account Merchant

Clayton, MO · On-site

Join our dynamic and thriving footwear company as an Account Merchant in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a ...

Apex Informatics

Product Manager Technical (PMT)

Redmond, WA · On-site

$187K - $216K/yr

Redmond, WA Amazon Systems Configurations: • Configure and maintain merchant account setups • Manage ASIN setup and product catalog • Create and localize Standard Operating Procedures (SOPs ...

KURV

Sales Account Manager

Encino, CA

PaymentCloud is hiring hungry, driven Account Managers to sell payment processing solutions in one of the most demanding corners of the industry - high-risk merchant accounts. This is a fast-paced ...

Payliance

Merchant Activation Specialist

$65K - $75K/yr

... merchant locations, and serving over 350 lending clients ... We offer an all-in-one platform for real-time funding, payment processing, account verification ...

TLO INC

Sales Account Manager

Encino, CA · On-site

PaymentCloud is hiring hungry, driven Account Managers to sell payment processing solutions in one of the most demanding corners of the industry - high-risk merchant accounts. This is a fast-paced ...

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Merchant Account information

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How much do merchant account jobs pay per year?

As of Aug 21, 2026, the average yearly pay for merchant account in the United States is $45,356.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $49,000.00 per year, depending on experience, location, and employer.

What is a merchant account?

A merchant account is a type of bank account that allows businesses to accept and process payments, typically from debit and credit cards. These accounts are essential for businesses that want to offer customers the convenience of paying electronically, whether in-store or online. The merchant account acts as an intermediary between the business, the customer’s bank, and the payment processor, ensuring that funds are securely transferred. Setting up a merchant account usually involves working with a payment processor or acquiring bank, and may require meeting certain underwriting criteria.

What are the key skills and qualifications needed to thrive as a merchant account manager, and why are they important?

To thrive as a Merchant Account Manager, you need strong knowledge of payment processing, financial products, and account management, often supported by a degree in business or finance. Familiarity with payment gateways, CRM systems, and compliance standards such as PCI DSS is typically required. Exceptional communication, problem-solving, and relationship-building skills help you support merchants and resolve issues effectively. These skills ensure smooth transaction operations, client satisfaction, and long-term business growth in a competitive financial services environment.

What are some common challenges faced by professionals managing merchant accounts, and how can they be addressed?

Professionals managing merchant accounts often encounter challenges such as payment processing issues, chargebacks, and fraud prevention. Staying informed about payment industry regulations and using robust fraud detection tools can help minimize risks. Effective communication with payment processors and quick resolution of transaction disputes are also essential. Collaborating closely with customer service, IT, and finance teams ensures smooth operations and timely problem-solving.

What is the difference between Merchant Account vs Payment Processor?

AspectMerchant AccountPayment Processor
DefinitionA bank account that allows businesses to accept credit card payments.A service that authorizes and processes payment transactions between merchants and banks.
Required CredentialsBusiness bank account, merchant account setupMerchant account, merchant ID, API credentials
Work EnvironmentFinancial institutions, online and retail businessesPayment gateways, e-commerce platforms, POS systems
Industry UsageRetail, e-commerce, service providersOnline payment processing, card transaction handling

While a merchant account is a dedicated bank account for accepting card payments, a payment processor is a service that facilitates the transaction. Both are essential for online and retail businesses to securely process payments and ensure funds are transferred correctly.

What does a merchant account do?

A merchant account is a type of bank account that allows businesses to accept credit and debit card payments. It processes payment transactions securely and transfers funds to the business's bank account, often requiring knowledge of payment processing systems and compliance standards.

What are the most commonly searched types of Merchant Account jobs?

The most popular types of Merchant Account jobs are:

What states have the most Merchant Account jobs?

States with the most job openings for Merchant Account jobs include:

Merchant Account jobs near you
Infographic showing various Merchant Account job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,356 per year, or $21.8 per hour.

Merchant Services Representative - Charlotte, NC Market

Towne Family of Companies

Charlotte, NC • On-site

$15.25 - $19.50/hr

Other

Re-posted 17 days ago

Job description

Primary Purpose:
Provides implementation and training support to new and existing merchants. Escalation point for customer service.
Essential Responsibilities:
Merchant Customer Service
  • Maintain an in-depth understanding of the software and equipment members are using.
  • Assist merchants with the implementation of third-party software.
  • Educates customers on product functionality and value to increase the level of satisfaction and success members experience.
  • Act as the point of escalation for customer service inquiries.
  • Work with the members to solve complex onboarding and integration issues.
  • Ensure that obstacles during the onboarding process are handled, either directly or by bringing to the attention of management.
  • Stay abreast of product and systems developments.
  • Researching, troubleshooting, and resolving issues for our members POS systems.
  • Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes.
  • Maintain and control equipment inventory.
  • Provide support to new and existing members including transaction and batch questions, settlement and ACH questions, statement reviews, troubleshooting merchant equipment, account balancing, risk reviews, dispute process, and general PCI questions.
  • Provide merchant documentation to processor including research requests, cost analysis and bid requests, equipment orders, coding requests, and account maintenance forms.
  • Download and reprogram merchant terminals and provide on-site installation and training.
  • Assist members and provide general guidance on the use and functionality of equipment, systems and third-party software sold through processor relationship.
  • Resolve POS gateway and software inquiries.
  • Assist members with enrollment on client portal(s), reset passwords, and answer general questions on functionality of the portals.
  • Provide clear, prompt, detailed, empathetic, friendly, professional, personalized, and customer-oriented support always.
  • Promptly answer and return calls providing information about products and services while obtaining details about questions and issues to provide assistance and follow up until resolution.
  • Monitor the Merchant Support emails inbox and respond accordingly and promptly.
  • Handle member inquiries and complaints with tack and professionalism.
  • Track tickets and member interactions; recording details of inquiries, issues, complaints, and comments, as well as actions taken.
  • Assist with resolving complex member inquiries, issues, and/or complaints in a timely manner striving for total member satisfaction.
  • Adapt easily to change, working in an environment requiring flexibility to meet unexpected demands.
  • Be self-managed to complete the task at hand and proactively pursue other work as tasks are completed.
  • Keep Manager appraised of situations requiring their attention and escalate unresolved member issues to as necessary.
  • Work as part of a highly motivated service and support team welcoming feedback while contributing to building team spirit.
  • Serve as quality assurance checkpoint, alerting appropriate parties of any issues or suspected issues.
  • Partner with Sales teams to provide product input for POS solutions.
Administrative Responsibilities
  • Enter merchant account data and changes on Bank system.
  • Maintain and create merchant reporting as requested.
  • Gather and analyze merchant data.
  • Additional responsibilities as requested.
  • Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
Minimum Required Skills & Competencies:
  • Strong listening, verbal, and written communication skills are essential.
  • Attention to detail.
  • Excellent interpersonal skills—patience, understanding and empathy for the customer.
  • Team player; results-driven, data-gathering problem solver.
  • Driven to dig into the details of an issue or process to solve member problems.
  • Proactive and takes ownership of tasks and issues and follows through to resolution.
  • Conduct extensive research and follow-up on concerns raised by customers.
  • Strong organizational skills.
  • Advanced computer skills (Excel (formulas & pivot tables, Word (form creating), Power Point, Adobe, and Outlook).
  • Strong Interest and aptitude for technology and professional development.
  • Continuous development of payments industry knowledge and awareness of technology trends in payments.
  • Ability to work well under pressure and meet deadlines in a fast-paced environment.
  • Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative.
  • Extensive experience within the merchant industry.
  • 3+ years of banking experience.
Desired Skills & Competencies:
  • Proficiency with existing banking systems.
  • Experience in a sales environment.
  • Bachelor’s Degree.
Physical Requirements:
  • Exert up to/carry 25 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not be substantially exposed to adverse environmental conditions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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