The Merchant Account Specialist supports our payment processing services by executing merchant account setup, payment gateway configuration, and client support. This role partners with other internal ...
The Merchant Account Specialist supports our payment processing services by executing merchant account setup, payment gateway configuration, and client support. This role partners with other internal ...
The Merchant Account Specialist supports our payment processing services by executing merchant account setup, payment gateway configuration, and client support. This role partners with other internal ...
The Merchant Account Specialist supports our payment processing services by executing merchant account setup, payment gateway configuration, and client support. This role partners with other internal ...
Account Specialist
Jacksonville, TX · On-site
$16.75 - $22.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Jacksonville, TX · On-site
$16.75 - $22.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Orange, TX · On-site
$18 - $24.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Orange, TX · On-site
$18 - $24.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Monett, MO · On-site
$16.50 - $22.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Monett, MO · On-site
$16.50 - $22.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Silsbee, TX · On-site
$18.25 - $24.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Silsbee, TX · On-site
$18.25 - $24.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Humble, TX · On-site
$16.50 - $22.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Humble, TX · On-site
$16.50 - $22.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Okmulgee, OK · On-site
$15.25 - $20.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Okmulgee, OK · On-site
$15.25 - $20.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Pharr, TX · On-site
$15.50 - $21/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Pharr, TX · On-site
$15.50 - $21/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Paris, TX · On-site
$14.50 - $19.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Paris, TX · On-site
$14.50 - $19.75/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Lubbock, TX · On-site
$16.50 - $22.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Lubbock, TX · On-site
$16.50 - $22.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Joplin, MO · On-site
$17 - $23.25/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Joplin, MO · On-site
$17 - $23.25/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Sherman, TX · On-site
$16.50 - $22.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Sherman, TX · On-site
$16.50 - $22.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Laredo, TX · On-site
$16.25 - $22.25/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Laredo, TX · On-site
$16.25 - $22.25/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Brownwood, TX · On-site
$18 - $24.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Brownwood, TX · On-site
$18 - $24.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Livingston, TX · On-site
$14.25 - $19.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Livingston, TX · On-site
$14.25 - $19.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Durant, OK · On-site
$15.25 - $21/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Durant, OK · On-site
$15.25 - $21/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Abilene, TX · On-site
$18.50 - $25.25/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Abilene, TX · On-site
$18.50 - $25.25/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Eagle Pass, TX · On-site
$15 - $20.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Eagle Pass, TX · On-site
$15 - $20.50/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Stephenville, TX · On-site
$14 - $19.25/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Account Specialist
Stephenville, TX · On-site
$14 - $19.25/hr
Account Specialists take and verify loan applications, process payments in person and by phone, refinance accounts, demonstrate merchandise, offer all product offerings, maintain records, run errands ...
Merchant Account Specialist information
See salary details
$13.94 - $16.37
12% of jobs
$16.37 - $18.79
11% of jobs
$19.10 is the 25th percentile. Wages below this are outliers.
$18.79 - $21.22
19% of jobs
The median wage is $22.05 / hr.
$21.22 - $23.65
24% of jobs
$25.06 is the 75th percentile. Wages above this are outliers.
$23.65 - $26.07
16% of jobs
$26.07 - $28.50
4% of jobs
$28.50 - $30.92
5% of jobs
$30.92 - $33.35
5% of jobs
$33.35 - $35.77
1% of jobs
$35.77 - $38.20
1% of jobs
$38.20 - $40.62
1% of jobs
$13
$23
$40
How much do merchant account specialist jobs pay per hour?
As of Aug 20, 2026, the average hourly pay for merchant account specialist in the United States is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.48 per hour, depending on experience, location, and employer.
What is a merchant account specialist?
Merchant Account Specialists are professionals who help businesses set up and manage merchant accounts, which are necessary for processing credit card and electronic payments. They guide clients through application processes, explain fee structures, and ensure compliance with payment industry standards. Additionally, they may assist with troubleshooting payment issues, maintaining account security, and providing ongoing support to merchants. Their expertise is essential for businesses to accept payments smoothly and securely.
What are the key skills and qualifications needed to thrive as a merchant account specialist?
To thrive as a Merchant Account Specialist, you need a solid understanding of payment processing, financial regulations, and account management, often supported by experience in banking or the payments industry. Familiarity with CRM systems, payment gateways, and compliance platforms like PCI DSS is commonly required. Strong communication, problem-solving abilities, and attention to detail set top performers apart in this client-focused role. These skills are crucial to ensuring secure transactions, regulatory compliance, and high levels of merchant satisfaction.
What are some common challenges faced by merchant account specialists when onboarding new clients?
Merchant Account Specialists often encounter challenges such as navigating complex compliance requirements, verifying client documentation, and ensuring smooth integration with payment processing systems. Balancing the need for thorough due diligence with the client's desire for a fast setup requires strong communication and organizational skills. Additionally, Specialists must stay up-to-date with changing industry regulations and be prepared to educate clients on best practices to prevent fraud and chargebacks.
What is the difference between Merchant Account Specialist vs Payment Processing Coordinator?
| Aspect | Merchant Account Specialist | Payment Processing Coordinator |
|---|---|---|
| Credentials | Relevant certifications (e.g., PCI DSS, banking certifications) | Similar certifications, often overlapping |
| Work Environment | Financial institutions, payment service providers, merchant services companies | Financial institutions, merchant services, e-commerce companies |
| Industry Usage | Commonly used in merchant services and banking sectors | Used in payment processing and merchant support roles |
| Job Focus | Managing merchant accounts, compliance, underwriting | Coordinating payment transactions, troubleshooting processing issues |
The Merchant Account Specialist and Payment Processing Coordinator roles share similarities in certifications and work environments, often overlapping in merchant services and financial sectors. The specialist focuses more on account management and compliance, while the coordinator handles transaction processing and troubleshooting. Both roles are essential in facilitating smooth payment operations for merchants.
What does a merchant account specialist do?
A merchant account specialist manages and supports businesses' merchant accounts, which enable processing of credit and debit card transactions. They handle account setup, troubleshoot payment issues, ensure compliance with industry standards, and may work with payment processing software and banking institutions to optimize transaction flows.
More about Merchant Account Specialist jobs
What job categories do people searching Merchant Account Specialist jobs look for?
The top searched job categories for Merchant Account Specialist jobs are:
Job description
This position is intended to be filled internally. External candidates will not be considered.
Make an Impact That Matters
Are you passionate about helping nonprofits grow their impact? Join SofterWare, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.
About SofterWare
Repeatedly recognized as a Philadelphia Inquirer Top Workplace, SofterWare builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.
Your Role as a Customer Communication Intern:
The Merchant Account Specialist supports our payment processing services by executing merchant account setup, payment gateway configuration, and client support. This role partners with other internal teams to ensure a seamless onboarding experience and successful payment facilitation. As subject matter experts in credit card and ACH processing, Merchant Account Specialists provide guidance, ensure accuracy and compliance, and help drive efficient payment workflows.
Key Responsibilities:
- Coordinate with processing partners to ensure timely and accurate merchant account setup, enabling clients to begin processing as quickly as possible
- Configure and maintain client payment gateways to support successful transaction processing
- Provide clients with orientation on gateway reporting tools to build confidence and basic system understanding
- Support the Risk and Underwriting team to help reduce backlog and maintain efficient processing timelines
- Respond to client inquiries via phone and email in a timely, professional, and compliant manner, minimizing disruption to their operations
- Document client interactions, issues, and resolutions in the CRM to ensure visibility and continuity of support
- Identify escalated client issues to the appropriate team members to de-esclaste and resolve the situation
- Participate in special projects and take on additional responsibilities as assigned to support team and organizational goals
Key Requirements:
- Strong customer service and organizational skills with the ability to manage multiple priorities effectively
- Excellent written and verbal communication skills
- Proven problem-solving abilities with attention to detail
- Positive, team-oriented attitude with a strong work ethic and commitment to client success
- Technical aptitude with proficiency in standard software applications (e.g., Microsoft Office, Google Workspace)
- Ability to proactively follow up on leads and manage scheduling/appointments independently
- Basic accounting and reconciliation skills preferred
- Familiarity with credit card, ACH (e-check), and merchant services preferred
Education and Experience:
- 2-3 years of experience in the customer service industry preferred
- Accounting/Bookkeeping experience is considered a plus
- Experienced in "solution selling", having the ability to work with clients by identifying company goals and initiatives and moving them through the sales cycle to close.
SofterWare is proud to be an Equal Opportunity Employer.
We make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. SofterWare is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.
Join Us
Ready to make an impact with a team that empowers nonprofits every day?
Apply now and help us build a better world through technology and compassion.
About SofterWare
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Fort Washington, PA, US
Year founded
1981