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Membership Assistant Manager Jobs (NOW HIRING)

Audubon

Volunteer and Membership Assistant

Naples, FL

$20/hr

The Volunteer and Membership Assistant assists with the management and coordination of a variety of activities for Corkscrew Swamp Sanctuary's volunteer and membership programs and works towards ...

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Membership Assistant Manager information

What does a membership assistant manager do?

A Membership Assistant Manager helps oversee the membership operations within an organization, such as a gym, club, or association. Their responsibilities often include assisting with member recruitment and retention, supporting customer service, processing memberships, and supervising membership staff. They work closely with the Membership Manager to ensure that members have a positive experience and that administrative processes run smoothly. This role may also involve organizing events, handling member inquiries, and maintaining accurate records.

What skills and qualifications are needed to be a membership assistant manager?

To excel as a Membership Assistant Manager, you need strong organizational, customer service, and sales abilities, often supported by experience in membership-based organizations or retail environments. Familiarity with membership management software, CRM systems, and point-of-sale platforms is typically required. Exceptional interpersonal communication, problem-solving, and leadership skills help build rapport with members and support team effectiveness. These competencies ensure efficient membership operations, high member satisfaction, and successful growth of the membership base.

How does a membership assistant manager collaborate with other departments to enhance member satisfaction?

As a Membership Assistant Manager, close collaboration with departments like marketing, customer service, and operations is essential to ensure a seamless experience for members. You may work with marketing to develop outreach campaigns, coordinate with customer service to resolve member concerns, and partner with operations to streamline onboarding processes. Regular cross-departmental meetings and open communication channels help identify and address potential issues, ultimately boosting overall member satisfaction. This collaborative environment not only supports members but also fosters your professional growth and network within the organization.

What is the difference between Membership Assistant Manager vs Membership Coordinator?

AspectMembership Assistant ManagerMembership Coordinator
ResponsibilitiesOversees membership processes, manages staff, develops retention strategiesAssists with membership enrollment, handles inquiries, supports outreach activities
Required CredentialsHigh school diploma or equivalent; experience in membership managementHigh school diploma or equivalent; customer service experience
Work EnvironmentOffice setting, leadership role within membership departmentOffice or event settings, support role in membership services
Industry UsageCommon in associations, clubs, and nonprofitsCommon in similar organizations, often as entry-level or support role

The Membership Assistant Manager typically holds a leadership role, overseeing membership operations and staff, requiring more experience and responsibilities. The Membership Coordinator focuses on supporting membership activities, handling inquiries, and assisting with outreach. Both roles are vital in membership-driven organizations but differ mainly in scope and level of responsibility.

What is the role of a membership assistant manager?

A membership assistant manager oversees member services, manages membership records, and supports membership recruitment and retention efforts. They often coordinate with staff, handle member inquiries, and may use management software to track memberships and related data.

What cities are hiring for Membership Assistant Manager jobs?

Cities with the most Membership Assistant Manager job openings:

What states have the most Membership Assistant Manager jobs?

States with the most job openings for Membership Assistant Manager jobs include:

What are popular job titles related to Membership Assistant Manager jobs?

For Membership Assistant Manager jobs, the most frequently searched job titles are:

Membership Assistant Manager jobs near you
Infographic showing various Membership Assistant Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Customer Experience & Membership Assistant

Huntersville, NC

LIVunLtd
Traveler Accommodation • 501 - 1,000 employees
Learn more about LIVunLtdexternal

$13 - $15/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Key responsibilities

  • Support membership participation and engagement through relationship building and initiatives.

  • Provide exceptional customer service by greeting, checking in members and guests, and responding to inquiries.

  • Assist with membership registration, data entry, and supporting membership retention and growth efforts.

Job description

LIVunLtd and Huntersville Family Fitness & Aquatics are looking for energetic, outgoing, and customer-focused Guest Services Associates to join our growing team at Huntersville Family Fitness & Aquatics in Huntersville, NC.As a Guest Services Associate, youll be one of the first faces our members and guests seeand youll play an important role in creating a welcoming, positive experience every time they walk through our doors. Youll have the opportunity to connect with people, provide exceptional service, support membership sales and services, and help keep our facility running smoothly. We're looking for team members who bring a positive, can-do attitude, enjoy working with people, and are excited about health, fitness, recreation, and building strong relationships with our members. If youre friendly, energetic, motivated, and love creating great experiences for others, we want you on our team!

We are looking for candidate with open availability during the following times: Monday - Friday 12pm - 9pm and Saturday/Sundays 12pm - 5pm.

ESSENTIAL RESPONSIBILITIES

  • Support a culture of committed relationships and engagement that results in increased participation in the client facilities' membership.
  • Ensure an exceptional level of customer service is being provided to all residents and guests.
  • Register members and potential members for the client facilitys membership programs.
  • Competently and accurately enter data into the membership tracking computer system.
  • Create membership sales leads through local company searches, organizations, community partners, and direct individual prospects.
  • Assist Guest Services Director in membership retention and growth goals, objectives, and initiatives.
  • Develop and implement member appreciation initiatives.
  • Promptly answer phone calls, requests, and questions.
  • Warmly greet and check-in members and guests.
  • Perform quality work within the given deadlines and expectations with or without direct supervision.
  • Assist coworkers in any manner necessary to maintain a collective, smooth effort in providing excellent services.
  • Respond to member inquiries in a timely manner, with accurate and thorough information.
  • Maintain a clean, neat, organized, and presentable front desk area at all times.
  • Always exceed members expectations and needs.
  • Wear location approved uniform for each specific LIVunLtd location where you are working.
  • Perform additional duties and responsibilities specific to the location / building and upon the request of your manager.

SKILLS AND QUALIFICATIONS

  • Must have the ability to communicate clearly and effectively
  • Must have excellent customer service skills and a positive, friendly attitude.
  • Must have strong attention to detail, the ability to multitask, and a self-starter attitude.
  • Must be a team player, patient, diplomatic, self-motivated, organized, have excellent verbal skills, and a positive and enthusiastic attitude
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to observe interactions between members and guests to ensure incidents do not arise
  • Ability to work in high-temperature conditions and stand for prolonged periods of time
  • Must be able to reach, bend, stoop, and lift up to 30 lbs.
  • Flexibility to work days, nights, weekends, and holidays to meet business needs as requested.
  • Must be willing to obtain CPR/first aid certification.

BENEFITS

As a Member of the LIVunLtd Team you can expect:

  • Growth opportunities
  • A fun, friendly, professional working environment
  • Competitive compensation within industry standards
  • Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
  • Free gym membership including all classes, pools, and the fitness center

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States