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Member Solutions Manager Jobs (NOW HIRING)

Credit Human

Member Solutions Advisor - East

Greensboro, NC ยท On-site

$23.77 - $24.75/hr

The Member Solutions Advisor is accountable for proactively assisting members with curing their ... Manage time wisely to ensure early intervention with delinquent borrowers. * Ensure all collection ...

Credit Human

Member Solutions Advisor - East

Greensboro, NC ยท On-site

$23.77 - $24.75/hr

The Member Solutions Advisor is accountable for proactively assisting members with curing their ... Manage time wisely to ensure early intervention with delinquent borrowers. * Ensure all collection ...

Suncoast Credit Union

Member Solutions Advocate

Tampa, FL ยท On-site

$19 - $24/hr

Monday through Friday 8:00am - 6:00pm The Member Solutions Advocate communicates with members with ... Accurate, detail-oriented, and organized with task management Benefits * Financial Well-Being:

Member Solutions

Account Manager (level 1)

$55K/yr

Member Solutions Group โ€ข Hiring Account Manager (Level 1) You are the person a martial-arts school owner, a fitness studio operator, or a specialty-shop merchant thinks of when they think of Member ...

CoVantage Credit Union

WI ยท On-site

CoVantage Credit Union is seeking a full time Member Solutions Collections Supervisor! This individual will provide general leadership and direction to the Member Solutions Consumer Specialist staff ...

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Member Solutions Manager information

See salary details

$24.5K

$59.5K

$116K

How much do member solutions manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for member solutions manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

What does a member solutions manager do?

A member solutions manager oversees customer support and engagement strategies to ensure member satisfaction. They analyze member needs, coordinate with teams to resolve issues, and implement solutions to improve the member experience, often using CRM tools and data analysis skills.
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Cities with the most Member Solutions Manager job openings:

What states have the most Member Solutions Manager jobs?

States with the most job openings for Member Solutions Manager jobs include:

What are popular job titles related to Member Solutions Manager jobs?

For Member Solutions Manager jobs, the most frequently searched job titles are:

Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Member Solutions Representative

Dubuque, IA โ€ข On-site

Access Dubuque
See more jobs at Access Dubuqueexternal

Other

Posted 8 days ago

Job description

Member Solutions Representative

Dupaco Community Credit Union

1 Positions

ID: MEMBE003077

Posted On 09/01/2026

Job Overview

The Member Solutions Representative helps members resolve early-stage delinquent loans and accounts through proactive outreach and personalized support. This phone-based role involves managing daily account queues, making and receiving calls, and documenting all member interactions. Representatives work with members to identify repayment options, set up short-term payment plans, and connect them to additional solutions such as loan refinances, financial counseling, or money makeovers. Success in this role requires balancing compassionate service with strong performance in call volume, follow-up, and account management. As a trusted financial partner, the Member Solutions Representative embodies Dupacoโ€™s core values of trust, empathy, relationship-building, and advocacy while helping members regain financial stability.

Dupaco Values:

Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What You'll Do:

  • Assist members with delinquent accounts both with inbound and outbound calling.

  • Review assigned queues daily and initiate appropriate collection actions on delinquent loans and other accounts.

  • Contact members and cosigners via phone, email, and correspondence; obtain payments or promises to pay.

  • Work with members to create repayment plans (typically 3โ€“4 months) to bring loans current; ask detailed questions regarding hardship and recommend appropriate solutions such as money makeover or loan refinance referrals.

  • Send required notices and correspondence (e.g., right to cure, right of offset) and ensure proper documentation of all member communications.

  • Assist other credit union departments with collection efforts as needed.

  • Resolve member issues and requests within 24โ€“48 hours whenever possible.

  • Perform other duties as assigned.

You'll need:

  • High school diploma or equivalent (ie. GED).

  • 1+ year of customer service or related experience preferred. Collections or financial services experience is helpful but not required.

  • Interpersonal skills are necessary to provide excellent service to our members and represent the credit union in a positive way.

  • Basic knowledge of consumer loan collection procedures and applicable legal requirements (FDCPA and relevant state regulations) preferred.

  • Ability to problem solve.

  • Demonstrated ability to accurately calculate payment plans.

  • Proficiency in computers; ability to learn in-house application software knowledge and the ability to manage various programs and systems.

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Cashier

Customer Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

986

Job REQ #

MEMBE003077

# Positions

1

Start Date

20260901

End Date

20261010

Featured Job

TH Ad

TH Comments

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save moneyฮ“ร‡รถwith a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and moreฮ“ร‡รถwe help grow the whole credit union. It' people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) .

A Dupaco career is different.

Weฮ“ร‡ร–re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our membersฮ“ร‡ร– best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, youฮ“ร‡ร–ll know that your voice is valued and heard. And youฮ“ร‡ร–ll find new and unique ways to make a positive impact just by being you.

See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/)

Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.

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