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Member Solutions Manager Jobs (NOW HIRING)

LGE Community Credit Union

$17.75 - $22.50/hr

Manage Member Solutions administrative workgroups, including but not limited to: Secure message, Email ,Chat, DocuSign * Maintain awareness and report suspicious activity; proactively identify ...

LIMRA AND LOMA

Member Solutions Director

Windsor, CT ยท On-site +1

We are seeking a Professional Development Member Solutions Director to manage a suite of LIMRA LOMA Professional Development Education solutions. This role focuses on engaging with members to ...

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How much do member solutions manager jobs pay per year?

As of May 31, 2026, the average yearly pay for member solutions manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

Which type of manager has the highest salary?

In general, executive-level managers such as Chief Executive Officers (CEOs) and Chief Operating Officers (COOs) tend to have the highest salaries among management roles. Within organizations, senior managers overseeing multiple departments or strategic functions also earn high compensation, often supplemented with bonuses and stock options.

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

More about Member Solutions Manager jobs
What cities are hiring for Member Solutions Manager jobs? Cities with the most Member Solutions Manager job openings:
What are the most commonly searched types of Member Solutions jobs? The most popular types of Member Solutions jobs are:
What states have the most Member Solutions Manager jobs? States with the most job openings for Member Solutions Manager jobs include:
What job categories do people searching Member Solutions Manager jobs look for? The top searched job categories for Member Solutions Manager jobs are:
Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Member Solutions Advisor (Collections)

Member Solutions Advisor (Collections)

First Alliance Credit Union

Rochester, MN โ€ข On-site

$21.66 - $25.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Help members overcome financial challenges with compassion and integrity.

Location: Rochester, MN (hybrid eligible after 6 months of service, pending performance)

Starting pay range: $21.66 - $25.48 (based on experience)


Position Description

Join First Alliance Credit Union as a Member Solutions Advisor, a people-first collections role focused on resolving delinquency while supporting members through difficult financial moments.

At First Alliance, collections are about connection, education, and solutions- not confrontation. In this role, youโ€™ll work directly with members to understand their situation, explore repayment or hardship options, and help them regain financial stabilityโ€”all while protecting the integrity of the credit union and providing Financial Well-Being for All.

Youโ€™ll be part of our Member Solutions (Collections) Team, partnering with teammates to manage accounts, communicate proactively, and navigate sensitive conversations with empathy, professionalism, and care.

What Youโ€™ll Do

  • Connect with members who have delinquent or negative accounts to understand their circumstances and identify workable solutions.
  • Manage and document account activity accurately to ensure timely follow-up.
  • Educate members on financial options and strategies to prevent future challenges.
  • Collaborate with teammates on skip tracing, repossessions, and loss-mitigation efforts using a people-first approach.
  • Ensure all communications and actions meet legal, regulatory, and policy requirements.


๏ปฟPay & Benefits

  • Comprehensive benefits including 401(k) with match, medical, dental, vision, HSA, PTO, life insurance, and employee discounts.
  • Candidates who demonstrate certified proficiency in Spanish or Somali may be eligible for additional compensation (details shared during the hiring process).

Requirements:

What Youโ€™ll Bring

  • High school diploma or GED required; additional coursework or certifications in finance or communications a plus.
  • 3โ€“5 years of experience in a financial institution, including at least 1 year in collections, member solutions, or account recovery.
  • Strong communication skills with the ability to balance empathy and accountability.
  • Comfortable handling difficult conversations with professionalism and tact.
  • Organized, detail-oriented, and persistent in follow-up and documentation.
  • Tech-savvy and confident using computers and standard software systems.
  • Able to work independently while remaining engaged, responsive, and collaborative with an on-site team


How You Show Up

  • You show up with empathy, listen first, and focus on providing possibilities for members.
  • You bring Passion, Presence, and Persistence to every interaction.
  • You stay calm under pressure and welcome feedback as an opportunity to grow.
  • You see change as an opportunity for both yourself and the members you serve.
  • You look for ways to make a difference beyond daily tasksโ€”sharing ideas, stepping up, and supporting your team.


๏ปฟHow Success Is Measured

  • You deliver excellent member experiences with compassion and integrity.
  • You make sound, timely decisions that protect both members and the credit union.
  • You follow policies and procedures with care and consistency.
  • You communicate clearlyโ€”in person, on the phone, and in writing.
  • Your work is accurate, compliant, and completed on time.
  • You contribute positively to the credit unionโ€™s mission and overall success.