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Member Solutions Manager Jobs in Wisconsin (NOW HIRING)

Capital Credit Union

Member Solutions Specialist

Green Bay, WI · On-site

$16 - $20.25/hr

... management. Essential Responsibilities * Assists members in person and by telephone by operating an ... May cross-train in Member Solutions Supervisor job duties and functions and provide back-up to that ...

Capital Credit Union

Member Solutions Specialist

Green Bay, WI · On-site

$16 - $20.25/hr

... management. Essential Responsibilities * Assists members in person and by telephone by operating an ... May cross-train in Member Solutions Supervisor job duties and functions and provide back-up to that ...

Plexus Corp.

Materials Costing Solutions Manager

Neenah, WI · On-site

$97K - $146K/yr

... solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision. When we ... As a team member, you will engage in impactful work through global collaboration and the use of ...

Pwc

Zuora - Solution Architect - Manager

Milwaukee, WI · On-site

$99K - $232K/yr

These individuals analyse client needs, implement software solutions, and provide training and ... You are responsible for coaching, leveraging team member's unique strengths, and managing ...

Plexus Corp.

Supply Chain Solutions Manager Sr

Neenah, WI · On-site +1

$112K - $169K/yr

As a team member, you will engage in impactful work through global collaboration and the use of ... Collaborate with customers, suppliers, and Material Team Managers to implement solutions that ...

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Member Solutions Manager information

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

What does a member solutions manager do?

A member solutions manager oversees customer support and engagement strategies to ensure member satisfaction. They analyze member needs, coordinate with teams to resolve issues, and implement solutions to improve the member experience, often using CRM tools and data analysis skills.

What are popular job titles related to Member Solutions Manager jobs in Wisconsin?

For Member Solutions Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Member Solutions Manager jobs in Wisconsin look for?

The top searched job categories for Member Solutions Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Member Solutions Manager jobs?

Cities in Wisconsin with the most Member Solutions Manager job openings:

Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in Wisconsin as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Member Solutions Collections Supervisor

Neenah, WI

CoVantage Credit Union
Finance and Insurance • 51 - 200 employees

8.5

Company rating: 8.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Great coworkers

Good employer

Respectful managers

Learn more about CoVantage Credit Unionexternal

Full-time

Retirement, PTO

Posted 24 days ago

Job description

Do you have experience in collection and recovery solutions at a financial institution and are you looking to advance into a more meaningful career? CoVantage Credit Union is seeking a full time Member Solutions Collections Supervisor! This individual will provide general leadership and direction to the Member Solutions Consumer Specialist staff, implementing approved collection policies and procedures to ensure the appropriate handling of high-risk loans while minimizing losses and collection expenses for the credit union. Join CoVantage and become part of a growing mission-based organization that takes pride in helping members experiencing financial challenges.

As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 8%, a generous employer HSA contribution, and paid time off for community service.

Job Duties:

  • Develop and implement the Member Solutions department policies and procedures consistent with applicable laws and regulations to be used throughout CoVantage offices 
  • Coordinate and delegate workload while providing mentorship, coaching and support to Consumer Specialists including routine one-on-one training 
  • Organizes time and resources ensuring the consumer collectors’ time is spent effectively working with members and accounts are being followed up on appropriately
  • Ensures self and staff remain up-to-date and informed in credit union policy and procedures including legal aspects of collecting, filing insurance claims, sending demands and right to cure notices, as well as collection laws including applicable FDCPA and bankruptcy laws 

This individual may be expected to work required late night shifts per week and Saturdays as indicated on the Member Solutions schedule.

Qualifications:

  • Associate’s Degree or 5 years’ experience in consumer collections and/or loan processing/servicing or other customer service within a financial institution
  • Have a valid driver’s license as some travel is required 
  • Knowledge around Bankruptcy laws including bankruptcy 7 and 13 and experience working with bankruptcy situations and attorneys 
  • General knowledge of federal and state applicable collection laws and regulations 
  • General exposure of the liquidation of foreclosed property and possession of collateral on commercial and consumer loans  
  • Basic understanding of repossession law and requirements 
  • Minimum 3 years supervisory/management experience desired 
  • Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis 
  • General understanding of the handling of small claims actions for a financial institution
  • Candidates able to read, write, and speak Spanish are strongly encouraged to apply

Depending on the qualifications and experience of applicants, CoVantage may elect to modify or change this position and/or job title without reposting the opportunity.

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