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Member Solutions Manager Jobs (NOW HIRING)

DORT FINANCIAL CU

Member Solutions Manager

Grand Blanc, MI · On-site

$110K - $122K/yr

As a vital member of our team, you will be responsible organizing, planning, and managing the credit union's Member Solution's Collection programs, while being responsible for portfolio performance.

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$24.5K

$59.5K

$116K

How much do member solutions manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for member solutions manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What does a member solutions manager do?

A member solutions manager oversees customer support and engagement strategies to ensure member satisfaction. They coordinate with teams to resolve issues, improve processes, and implement solutions that enhance the member experience, often using CRM tools and data analysis. Strong communication and problem-solving skills are essential for this role.

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

More about Member Solutions Manager jobs
What cities are hiring for Member Solutions Manager jobs? Cities with the most Member Solutions Manager job openings:
What states have the most Member Solutions Manager jobs? States with the most job openings for Member Solutions Manager jobs include:
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Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Member Solutions Manager

DORT FINANCIAL CU

Grand Blanc, MI • On-site

$110K - $122K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Join Our Team and Make a Difference!

At Dort Financial Credit Union, we strive to execute our mission of enriching people’s lives: members, employees, and communities. Our vision is to be a leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. We do this by abiding by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

Why Dort Financial Credit Union?

  • Comprehensive Benefits: Medical, dental, and vision insurance; Life/AD&D and Disability Insurance; HSA/FSA plans
  • Additional Benefits: Tuition reimbursement; LegalShield; Pet Benefits; Employee Assistance Program; free Telemedicine; competitive 401(k) match with Safe Harbor; referral bonuses; and paid time off, including holidays.

Your Role:

As a vital member of our team, you will be responsible organizing, planning, and managing the credit union’s Member Solution’s Collection programs, while being responsible for portfolio performance. Your role will also involve:

  • Leading the Member Solutions Department by coaching, training, cross-training and supervising team members in various aspects of collections.
  • Responsible for Bankruptcy Administration, Reserve Analysis, Credit Bureau Disputes, Deposit and Loan Fraud, Foreclosures, Force-placed Insurance, ODP, and Repo Assets.
  • Act as liaison between Credit Union Team Members, various Loan Review Committees, Members and other credit union department leaders.
  • Oversees third party vendor management for the collections arena, collection system configuration and deploying internal credit risk controls whole allocating appropriate resources for each.
  • Assists the VP of Member Solutions & Servicing with planning and strategic initiatives.
  • Negotiates with debtor and creditor counsel on Reaffirmation Agreements, Chapter 13 Bankruptcy Plans, Foreclosure Avoidance, Loss Mitigation Options, among other items.

What Are We Looking For?

Education:

  • Bachelor’s degree is required.
  • Proficient knowledge in bankruptcy law, foreclosure law, contract law, and collection law required.
Experience:
  • Minimum 7 years of experience in collections.
  • Minimum 5 years of management experience.
Other requirements:
  • Must be bondable.

Ready to Join Us?

If you are enthusiastic about making a meaningful impact and growing your career with a supportive and dynamic team, apply now and start your journey with Dort Financial Credit Union today!

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*

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