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Member Solutions Manager Jobs (NOW HIRING)

DORT FINANCIAL CU

Member Solutions Manager

Grand Blanc, MI · On-site

$110K - $122K/yr

Responsible for organizing, planning and managing the credit union's Member Solution's collection programs while being responsible for portfolio performance. Leads the Member Solutions Department by ...

BR DIST TELCO FCU

Member Solutions Manager

Denham Springs, LA · On-site

$12.50 - $16.25/hr

Monitors and Manages the annually review and updates Telco's Member Solution Policy and staff acknowledgement of this policy. * Demonstrates the Credit Union's Core Values (Service with an EDGE ...

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Neighbors Credit Union

Collections Manager

Saint Louis, MO · On-site

$32.60 - $40.75/hr

Primary Function The Member Solutions Manager is responsible for the daily leadership, administration, and operational oversight of the Collections Department. This role ensures delinquent accounts ...

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Member Solutions Manager information

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$24.5K

$59.5K

$116K

How much do member solutions manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for member solutions manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

What does a member solutions manager do?

A member solutions manager oversees customer support and engagement strategies to ensure member satisfaction. They analyze member needs, coordinate with teams to resolve issues, and implement solutions to improve the member experience, often using CRM tools and data analysis skills.
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Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Member Solutions Manager

DORT FINANCIAL CU

Grand Blanc, MI • On-site

$110K - $122K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays.

Come join our team. Apply today!

Purpose of Position: Responsible for organizing, planning and managing the credit union’s Member Solution’s collection programs while being responsible for portfolio performance. Leads the Member Solutions Department by coaching, training, cross-training and supervising team members in loan restructures, bankruptcy processing, loan underwriting and loan servicing for all portfolios including consumer, mortgage and commercial loans. This responsibility will also include the areas of Bankruptcy Administration, Reserve Analysis, Credit Bureau Disputes, Foreclosures, Force-placed Insurance, and Repo Assets, including the marketing and sale of both chattel and real estate. This position will also assist the VP Member Solutions & Servicing with planning and strategic initiatives.

Minimum Formal Education: Bachelor’s degree required. Proficient knowledge in bankruptcy law, foreclosure law, contract law and collection law required.

Experience: Minimum seven years collections experience and five years management experience.

Other Requirements: Must be 100% bondable.

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*

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