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Nusenda

Member Solutions Manager

Albuquerque, NM · On-site

As the Member Solutions Manager, you'll be responsible for the oversight, execution, and operational support of the Member Solutions Advisor staff. You'll ensure monthly goals are met, reported, and ...

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How much do member solutions manager jobs pay per year?

As of May 30, 2026, the average yearly pay for member solutions manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

Which type of manager has the highest salary?

In general, executive-level managers such as Chief Executive Officers (CEOs) and Chief Operating Officers (COOs) tend to have the highest salaries among management roles. Within organizations, senior managers overseeing multiple departments or strategic functions also earn high compensation, often supplemented with bonuses and stock options.

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

More about Member Solutions Manager jobs
What cities are hiring for Member Solutions Manager jobs? Cities with the most Member Solutions Manager job openings:
What are the most commonly searched types of Member Solutions jobs? The most popular types of Member Solutions jobs are:
What states have the most Member Solutions Manager jobs? States with the most job openings for Member Solutions Manager jobs include:
What job categories do people searching Member Solutions Manager jobs look for? The top searched job categories for Member Solutions Manager jobs are:
Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Member Solutions Manager

Nusenda Credit Union

El Paso, TX

Full-time

Posted 7 days ago

Job description

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

We invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Member Solutions Manager to join our organization. As the Member Solutions Manager, you'll be responsible for the oversight, execution, and operational support of the Member Solutions Advisor staff. You'll ensure monthly goals are met, reported, and all activities adhere to specific collection procedures and policies. You'll lead and support team members through daily monitoring, coaching, development, and oversight of collection activity of the Member Solutions Advisors. You'll assign duties and special projects, monitor workload and productivity, and resolve Member escalations while collaborating with Branch Experience and Branch Operations through issues related to past due accounts and credit reporting.

What You'll Do:

  • Coordinate and oversee the daily activities of the Member Solutions Advisor staff including training, coaching, monitoring, scheduling, timecard management, and performance evaluations.
  • Create and deliver monthly scorecards to measure Advisor performance, monitoring calls using Contact Center tools to ensure compliance with regulations and quality standards.
  • Develop and improve Advisors’ skills through coaching and training.
  • Lead subordinate staff with respect to recruiting, development, and evaluation of employee performance in accordance with performance management standards.
  • Provide leadership and partnership to the organization, leading in accordance with organizational values.
  • Conduct routine individual and team meetings.

What You'll Need:

  • Three years to five years of similar or related experience
  • Bachelor’s degree in Business Administration, Criminal Justice, Accounting, Finance, or related field

Key Skills and Experience:

  • Knowledge in collection methods, tracking systems, and oversight utilizing the Carmpro, Contact Center tools systems.
  • Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
  • Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization.
  • Development, performance management, training, and employee counseling skills essential.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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