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Member Solutions Manager Jobs in Kentucky (NOW HIRING)

Restaurant Management, Inc

Team Member

Fort Wright, KY

$11.25 - $15/hr

Arby's Team Member: If you have an "eager to help" attitude, thrive in a team environment, and ... offer solutions To follow the direction of the manager in charge of the shift. What is in it for ...

Restaurant Management, Inc

Team Member

Florence, KY

$12 - $15.75/hr

Arby's Team Member: If you have an "eager to help" attitude, thrive in a team environment, and ... offer solutions To follow the direction of the manager in charge of the shift. What is in it for ...

Restaurant Management, Inc

Team Member

Walton, KY

$11 - $14.50/hr

Arby's Team Member: If you have an "eager to help" attitude, thrive in a team environment, and ... offer solutions To follow the direction of the manager in charge of the shift. What is in it for ...

Restaurant Management, Inc

Team Member

Cold Spring, KY

$11.75 - $15.25/hr

Arby's Team Member: If you have an "eager to help" attitude, thrive in a team environment, and ... offer solutions To follow the direction of the manager in charge of the shift. What is in it for ...

Restaurant Management, Inc

Team Member

Alexandria, KY

$11.50 - $15/hr

Arby's Team Member: If you have an "eager to help" attitude, thrive in a team environment, and ... offer solutions To follow the direction of the manager in charge of the shift. What is in it for ...

Restaurant Management, Inc

Team Member

Maysville, KY

$9.75 - $12.75/hr

Arby's Team Member: If you have an "eager to help" attitude, thrive in a team environment, and ... offer solutions To follow the direction of the manager in charge of the shift. What is in it for ...

Restaurant Management, Inc

Team Member

Carrollton, KY

$11.50 - $15/hr

Arby's Team Member: If you have an "eager to help" attitude, thrive in a team environment, and ... offer solutions To follow the direction of the manager in charge of the shift. What is in it for ...

Restaurant Management, Inc

Team Member

Bellevue, KY

$11.75 - $15.25/hr

Arby's Team Member: If you have an "eager to help" attitude, thrive in a team environment, and ... offer solutions To follow the direction of the manager in charge of the shift. What is in it for ...

Restaurant Management, Inc

Team Member

Burlington, KY

$11 - $14.50/hr

Arby's Team Member: If you have an "eager to help" attitude, thrive in a team environment, and ... offer solutions To follow the direction of the manager in charge of the shift. What is in it for ...

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All JobsMember Solutions JobsMember Solutions Manager JobsMember Solutions Manager Jobs in Kentucky

Member Solutions Manager information

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

What does a member solutions manager do?

A member solutions manager oversees customer support and engagement strategies to ensure member satisfaction. They analyze member needs, coordinate with teams to resolve issues, and implement solutions to improve the member experience, often using CRM tools and data analysis skills.

What are popular job titles related to Member Solutions Manager jobs in Kentucky?

For Member Solutions Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Member Solutions Manager jobs in Kentucky look for?

The top searched job categories for Member Solutions Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Member Solutions Manager jobs?

Cities in Kentucky with the most Member Solutions Manager job openings:

Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Manager, Member Solutions

Abound Credit Union

Fort Knox, KY • On-site

$77K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Abound Credit Union rating

6.9

Company rating: 6.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Manager, Member Solutions / Collections
Are you ready to join a team that is committed to hardworking Kentuckians?
If so, Abound Credit Union might be the place for you!
We are driven by our selfless dedication to members and community. We create a connected , learning-driven , and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.
Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.
Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to provide essential operational and first-line supervisory support to collection efforts.
This is an in-office position. Candidates must be able to commute to our Fort Knox location during standard business hours.
What You'll Do:
  • Collections Regulations - Expert in regulatory, legal, and compliance impact of government and other secondary market loans, escrow, and private mortgage insurance (PMI). Maintain a detailed understanding of the regulatory requirements and expectations for credit union collections, third party collections, overdraft services, and deceased accounts.

  • Loss Mitigation - Manages loss mitigation, recoveries, overdraft accounts, imaging, and deceased accounts to ensure the smooth and efficient flow of work. Ensures best practices are exercised and followed. Submits any recommendations for enhancements to workflow to the Director.

  • Staffing Support - Supports the Director by maintaining team calendar to ensure the department is always adequately staff to handle call volume and meet monthly goal expectations.

  • Member Collections - Manages and monitors all aspects of collection for negative shares, including returned checks, overdraft protection program, approval and monitoring of work out courtesy pay loans.

  • Legal Reviews - Supports the team responsible for legal actions, foreclosures, and bankruptcies. Ensures adequate tracking and reporting of activity in these areas is maintained and routinely provided to management. Reviews and approves accounts recommended for legal action, and settlement offers. Routinely performs a cost benefit analysis to determine if settlement and legal decisions are beneficial to the member and the credit union.
  • Repossessions - Approves strategy for repossessions on auto, and other secured vehicles.

**Full job description will be provided if you are selected for an interview.
What We Need:
  • Bachelor's degree in business or related field obtained through a formal 4-year program, from an accredited higher education institution and/or equivalent work experience.
  • Supervisory and management experience.
  • Ability to organize and motivate team members toward achieving established goals and objectives.
  • Superior communication skills.
  • Maintain a professional demeanor in all situations

Our Benefits:
  • Great Salary
  • Pension
  • Health, Dental, Vision and Other Insurance Coverage
  • Paid Personal Time Off
  • Paid Holidays
  • Life Insurance
  • Short and Long-Term Disability
  • 401(k) with matching funds
  • Tuition Reimbursement
  • HSA, FSA, and Dependent Care Spending Accounts

Salary Info:
$62.323.77 - $77,904.72 / annually

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