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Insurance Account Assistant Jobs in Kentucky (NOW HIRING)

360care

Insurance Account Representative

Louisville, KY

$38K - $52K/yr

Collect payments on past due bills to meet departmental goals. * Assist customers with all areas of ... accounts and amount currently owed. * Review terms of insurance and Medicaid. * Ensure all customer ...

360care

Insurance Account Representative

Louisville, KY · On-site

$38K - $52K/yr

Collect payments on past due bills to meet departmental goals. * Assist customers with all areas of service including collection issues, customer refunds, account adjustments, small balance write-off ...

360care

Insurance Account Representative

Louisville, KY

$38K - $52K/yr

Collect payments on past due bills to meet departmental goals. * Assist customers with all areas of service including collection issues, customer refunds, account adjustments, small balance write-off ...

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All JobsInsurance Account JobsInsurance Account Assistant JobsInsurance Account Assistant Jobs in Kentucky

Insurance Account Assistant information

See Kentucky salary details

$18.2K

$32.8K

$44.3K

How much do insurance account assistant jobs pay per year?

As of Aug 27, 2026, the average yearly pay for insurance account assistant in Kentucky is $32,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $26,100.00 and $38,600.00 per year, depending on experience, location, and employer.

What is an insurance account assistant?

Insurance Account Assistants are professionals who support insurance agents or account managers with administrative and client service tasks. Their responsibilities often include preparing policy documents, handling customer inquiries, processing renewals, and maintaining accurate client records. They play a key role in ensuring smooth office operations and providing excellent customer service. Insurance Account Assistants may also help with claims processing, billing, and scheduling appointments. This position is typically found in insurance agencies or brokerages and can be a stepping stone to more advanced roles in the insurance industry.

What are the key skills and qualifications needed to thrive as an insurance account assistant?

To thrive as an Insurance Account Assistant, you need strong organizational abilities, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with insurance management software, CRM systems, and office applications is typically required. Excellent interpersonal skills, customer service orientation, and effective communication help you build relationships with clients and support agents. These skills and qualities are vital for ensuring accurate policy processing, client satisfaction, and efficient administrative operations in an insurance environment.

What are some typical challenges insurance account assistants face when managing client accounts?

Insurance Account Assistants often juggle multiple client accounts at once, which can make prioritizing tasks and maintaining attention to detail challenging. They frequently handle client queries, process policy changes, and assist with renewals, requiring strong organizational and communication skills. Collaborating closely with account managers and underwriters is essential, and adapting to evolving insurance regulations and company procedures is a continual part of the role. Staying proactive, organized, and responsive helps Insurance Account Assistants succeed in this dynamic environment.

How much do insurance account assistants get paid?

Insurance account assistants typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and the size of the employer. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages. Salaries often include benefits such as health insurance and paid time off.

Is an insurance account assistant a good career?

An insurance account assistant is a role that involves supporting insurance agents and handling client accounts, requiring strong organizational and communication skills. It can be a good entry-level position with opportunities for advancement in the insurance industry, often involving familiarity with insurance policies and basic computer software. Career growth may include moving into account management or underwriting roles with experience and additional certifications.

Is an insurance account assistant entry level?

Yes, an insurance account assistant is typically an entry-level position that requires basic administrative skills, attention to detail, and knowledge of insurance policies. It often serves as a starting point for careers in insurance and may require familiarity with office software and customer service skills.

What qualifications do I need to be an insurance account assistant?

To become an insurance account assistant, a high school diploma or equivalent is typically required, along with strong organizational and communication skills. Some employers prefer candidates with previous experience in customer service or administrative roles, and familiarity with insurance software or office tools can be beneficial.

What are the most commonly searched types of Insurance Account jobs in Kentucky?

The most popular types of Insurance Account jobs in Kentucky are:

What are popular job titles related to Insurance Account Assistant jobs in Kentucky?

For Insurance Account Assistant jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Insurance Account Assistant jobs in Kentucky look for?

The top searched job categories for Insurance Account Assistant jobs in Kentucky are:

What cities in Kentucky are hiring for Insurance Account Assistant jobs?

Cities in Kentucky with the most Insurance Account Assistant job openings:

Insurance Account Assistant jobs near you
Infographic showing various Insurance Account Assistant job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Insurance Account Representative

360care

Louisville, KY

$38K - $52K/yr

Full-time

Posted 7 days ago

360care rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

This position is responsible for enrolling, billing, and administering Special Care Insurance Policies (SCIP) as well as ensuring timely collections on premiums for facilities.


  • Collect payments on past due bills to meet departmental goals.
  • Assist customers with all areas of service including collection issues, customer refunds, account adjustments, small balance write-off, customer reconciliations, and other adjustments.
  • Update records based on various reports/mail including offset tracker, deceased reports, faxes, and mail.
  • Accountable for reducing delinquency for assigned accounts.
  • Use good judgement to enlist the efforts of account reps, sales, and senior management when necessary to accelerate the collection process.
  • Must communicate and follow up effectively with department regarding customer accounts on a timely basis.
  • Create, update and track customers who have not made payments and send collection letters.
  • Complete weekly and monthly reports to the manager on all accounts over 60 days.
  • Organize and prioritize collections according to the severity of delinquency.
  • Utilize phone, computer, and mail to contact customers regarding collections.
  • Constantly inform customers of overdue accounts and amount currently owed.
  • Review terms of insurance and Medicaid.
  • Ensure all customer information is correct, including, but not limited to phone numbers and addresses.
  • Professional and polite when communicating with customers to reach payment solution and determine if debt can be collected.
  • Always adhere to federal and state laws dealing with debt collection.
  • Must be able to work independently and in a team environment.
  • Make account changes as needed for collections process and document in notes.
  • Promptly send terminations to appropriate staff as needed for collection accounts.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Emphasize customer service in all aspects of operations.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
  • Reacts positively to change and performs other duties as assigned.

  • High school diploma or GED required.
  • 3-5 years high volume collections experience in a corporate setting.
  • Knowledge of medical billing and collection procedures.
  • Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
  • Strong data entry skills and phone/email etiquette
  • Accounts Receivable knowledge/experience preferred.
  • Excellent interpersonal, oral, and written communication skills.
  • Must be detail oriented and self-motivated.
  • Excellent customer service skills.
  • Ability to problem solve independently and / or a team.
  • Work alongside team members.
  • Anticipate needs in a proactive manner to increase satisfaction.
  • Ability to prioritize and manage multiple responsibilities.
  • Able to work in a fast-paced environment.
  • Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

We are an equal opportunity employer.

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