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Member Solutions Associate

Brookfield, WI · On-site

NATURE AND SCOPE This position reports to the Manager, Member Solutions. This role will primarily work delinquent loans that are less than sixty days past via the auto dialer. They will be ...

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$24.5K

$59.5K

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How much do member solutions manager jobs pay per year?

As of May 30, 2026, the average yearly pay for member solutions manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

Which type of manager has the highest salary?

In general, executive-level managers such as Chief Executive Officers (CEOs) and Chief Operating Officers (COOs) tend to have the highest salaries among management roles. Within organizations, senior managers overseeing multiple departments or strategic functions also earn high compensation, often supplemented with bonuses and stock options.

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

More about Member Solutions Manager jobs
What cities are hiring for Member Solutions Manager jobs? Cities with the most Member Solutions Manager job openings:
What are the most commonly searched types of Member Solutions jobs? The most popular types of Member Solutions jobs are:
What states have the most Member Solutions Manager jobs? States with the most job openings for Member Solutions Manager jobs include:
What job categories do people searching Member Solutions Manager jobs look for? The top searched job categories for Member Solutions Manager jobs are:
Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Assistant Manager, Member Solutions (Hybrid)

Assistant Manager, Member Solutions (Hybrid)

Unitus Community Credit Union

Portland, OR • On-site

$65.51K - $91.72K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

At Unitus, each employee has an opportunity to make a difference for our members. The Member Solutions Assistant Manager provides a full range of daily operations support that includes direction, guidance, training, and coaching of member solutions staff to ensure that they meet and exceed the Credit Union’s service standards – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to align your career with your values, contribute and grow your talents. This will be a hybrid position located at our headquarters location in Tigard.

Primary duties:

This position provides support to the manager to assist in continuity and performance of department operations and maximize staff productivity and success. The Assistant Manager serves as a subject matter expert for on-the-job training, operational, technical, service and business process monitoring and support. Reviews department work product for completeness, accuracy and compliance with program guidelines, Federal and State laws and regulations, Credit Union policies and procedures. This individual also has direct duties that include completing a variety of complex delinquency/default functions for loans, bankruptcy, small claims suits, and repossessions, CPI resolution, credit bureau reporting dispute resolution, hardship modifications, and write-off monitoring to ensure payments, recovery, problem resolution, compliance, and protection of the credit union’s interests.

As an ideal candidate, you will have:

  • Bachelor’s degree in business or a related field; or equivalent in work experience.
  • Minimum of two years of senior-level experience in collections including current knowledge of debt collection practices consumer loans, equity loans, first mortgage loans, and credit cards and specialty knowledge in bankruptcy, repossession, judgments, and hardship modifications.
  • Requires prior experience in successfully delivering on-the-job training and assisting others in developing job-related skills.
  • Lead or supervisory experience preferred.
  • Bilingual English/Spanish is useful.

Our Benefits

Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment.

  • Medical + Dental + Vision
  • Flexible Spending Accounts + HSA
  • Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
  • Unitus recognizes 12 paid holidays per year
  • 401(k) Retirement Savings
  • Annual Incentives (*eligibility dependent)
  • Employee Assistance Plan
  • Tuition Reimbursement
  • Student Loan Debt Repayment
  • Transit & Parking benefits
  • Paid Volunteer Time Off

What’s it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability, or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.