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Member Solutions Manager Jobs (NOW HIRING)

Member Solutions

Account Manager (level 1)

$55K/yr

Member Solutions Group Hiring Account Manager (Level 1) You are the person a martial-arts school owner, a fitness studio operator, or a specialty-shop merchant thinks of when they think of Member ...

CoVantage Credit Union

WI · On-site

CoVantage Credit Union is seeking a full time Member Solutions Collections Supervisor! This individual will provide general leadership and direction to the Member Solutions Consumer Specialist staff ...

APGFCU

Member Solutions Administrator

Edgewood, MD · On-site +1

Under the direction of the Manager, Member Solutions, this role is responsible for supporting the administration of collection and recovery operations, including frontline collections, bankruptcies ...

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Member Solutions Manager information

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$24.5K

$59.5K

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How much do member solutions manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for member solutions manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

What does a member solutions manager do?

A member solutions manager oversees customer support and engagement strategies to ensure member satisfaction. They analyze member needs, coordinate with teams to resolve issues, and implement solutions to improve the member experience, often using CRM tools and data analysis skills.
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Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Member Solutions Collections Supervisor

Neenah, WI • On-site

CoVantage Credit Union
Finance and Insurance • 51 - 200 employees
Learn more about CoVantage Credit Unionexternal

Other

Retirement, PTO

Re-posted 9 days ago

CoVantage Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Do you have experience in collection and recovery solutions at a financial institution and are you looking to advance into a more meaningful career? CoVantage Credit Union is seeking a full time Member Solutions Collections Supervisor! This individual will provide general leadership and direction to the Member Solutions Consumer Specialist staff, implementing approved collection policies and procedures to ensure the appropriate handling of high-risk loans while minimizing losses and collection expenses for the credit union. Join CoVantage and become part of a growing mission-based organization that takes pride in helping members experiencing financial challenges.

As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 8%, a generous employer HSA contribution, and paid time off for community service.

Job Duties:
  • Develop and implement the Member Solutions department policies and procedures consistent with applicable laws and regulations to be used throughoutCoVantageoffices
  • Coordinate and delegate workload while providing mentorship, coaching and support to Consumer Specialists including routine one-on-one training
  • Organizes time and resources ensuring theconsumercollectors’ time is spenteffectivelyworking withmembersand accounts are being followeduponappropriately
  • Ensures self and staffremainup-to-dateand informed in credit union policy and procedures includinglegal aspects of collecting, filinginsuranceclaims,sending demands and right to cure notices, as well ascollection laws including applicable FDCPA and bankruptcy laws

This individual may be expected to work required late night shifts per week and Saturdays as indicated on the Member Solutions schedule.

Qualifications:
  • Associate’s Degree or 5 years’ experience in consumer collections and/or loan processing /servicing or other customer service within a financial institution
  • Have a valid driver’s license as some travel isrequired
  • KnowledgearoundBankruptcy laws including bankruptcy 7 and 13 and experience working with bankruptcy situations and attorneys
  • General knowledge of federal and state applicable collection laws and regulations
  • General exposureof the liquidation of foreclosed property and possession of collateral on commercialand consumerloans
  • Basic understanding ofrepossessionlaw and requirements
  • Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of peopleon a daily basis
  • General understanding of the handling of small claims actions for a financial institution
  • Candidates able to read, write, and speak Spanish are strongly encouraged to apply

Depending on the qualifications and experience of applicants, CoVantage may elect to modify or change this position and/or job title without reposting the opportunity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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