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Member Solutions Manager Jobs in Ohio (NOW HIRING)

Walor North America

AI Solutions Manager

Columbus, OH · On-site

AI Solutions Manager Walor North America is looking for an AI Solutions Manager. In this role, you ... You will have the opportunity to an influential member of the WNA team that puts quality and ...

7 17 Credit Union

MEMBER SOLUTIONS SPECIALIST

Warren, OH

$16 - $21.50/hr

To assist the member in developing a plan to bring his or her account current. All job positions at ... Problem solving, decision making, time management, interpersonal communications, organization. 4. ...

7 17 Credit Union

MEMBER SOLUTIONS SPECIALIST

Warren, OH · On-site

$16 - $21.50/hr

To assist the member in developing a plan to bring his or her account current. All job positions at ... Problem solving, decision making, time management, interpersonal communications, organization. 4. ...

7 17 Credit Union

MEMBER SOLUTIONS SPECIALIST

Warren, OH · On-site

$16 - $21.50/hr

To assist the member in developing a plan to bring his or her account current. All job positions at ... Problem solving, decision making, time management, interpersonal communications, organization. 4. ...

7 17 Credit Union

MEMBER SOLUTIONS SPECIALIST

Warren, OH · On-site

$16 - $21.50/hr

To assist the member in developing a plan to bring his or her account current. All job positions at ... Problem solving, decision making, time management, interpersonal communications, organization. 4. ...

Pwc

Zuora - Solution Architect - Manager

Columbus, OH

$99K - $232K/yr

These individuals analyse client needs, implement software solutions, and provide training and ... You are responsible for coaching, leveraging team member's unique strengths, and managing ...

Pwc

Zuora - Solution Architect - Manager

Toledo, OH

$99K - $232K/yr

These individuals analyse client needs, implement software solutions, and provide training and ... You are responsible for coaching, leveraging team member's unique strengths, and managing ...

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Member Solutions Manager information

What does a member solutions manager do?

A member solutions manager oversees customer support and engagement strategies to ensure member satisfaction. They coordinate with teams to resolve issues, improve processes, and implement solutions that enhance the member experience, often using CRM tools and data analysis. Strong communication and problem-solving skills are essential for this role.

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

What are popular job titles related to Member Solutions Manager jobs in Ohio?

For Member Solutions Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Member Solutions Manager jobs in Ohio look for?

The top searched job categories for Member Solutions Manager jobs in Ohio are:

What cities in Ohio are hiring for Member Solutions Manager jobs?

Cities in Ohio with the most Member Solutions Manager job openings:

Member Solutions Manager jobs near you

AI Solutions Manager

Walor North America

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

AI Solutions Manager
Walor North America is looking for an AI Solutions Manager. In this role, you will be responsible for leading the implementation, administration, optimization, and ongoing support of Artificial Intelligence (AI) solutions across the organization. This role serves as the primary technical resource for evaluating AI technologies, coordinating implementation projects, integrating AI applications with existing business systems, ensuring data security and compliance, and driving continuous improvement through AI-enabled automation.
What you will do:
  • Analyze business workflows to identify automation opportunities.
  • Lead the implementation of enterprise AI platforms and software solutions.
  • Partner with business leaders to identify opportunities for AI-driven process improvements.
  • Develop implementation plans, project timelines, and deployment strategies.
  • Coordinate with software vendors and implementation partners.
  • Configure AI applications based on organizational needs.
  • Perform testing and validation before production deployment.
  • Manage AI software upgrades and new feature rollouts.
  • Monitor AI system performance, uptime, and user adoption.
  • Troubleshoot system issues and coordinate resolutions with vendors.
  • Collaborate with IT to ensure AI systems remain compliant with company cybersecurity policies.
  • Design AI-powered solutions to reduce manual work and improve efficiency.
  • Measure ROI and operational improvements resulting from AI initiatives.
  • Recommend enhancements based on user feedback and business needs.
  • Work with IT to integrate AI platforms with ERP, HRIS, CRM, document management, and manufacturing systems.
  • Ensure high-quality data inputs for AI applications.
  • Monitor data integrity and system performance.
  • Support API integrations and automation workflows.
  • Develop user documentation, standard operating procedures, and best practices.
  • Train employees on AI tools and responsible AI usage.
  • Provide ongoing support to end users.
  • Promote AI adoption through education and change management initiatives.
  • Ensure compliance with company data privacy and confidentiality requirements.
  • Monitor AI-generated outputs for quality, accuracy, and ethical use.
  • Stay current on AI regulations and industry best practices.
  • Evaluate emerging AI technologies and recommend new solutions.
  • Lead pilot projects for new AI capabilities.
  • Develop metrics and dashboards to measure AI effectiveness.
  • Continuously improve AI processes based on organizational needs.
Qualifications Required: ​
  • 3–7 years of experience supporting enterprise software or business systems.
  • 5 years of relevant tech or management consulting experience
  • Experience implementing enterprise software solutions.
  • Experience administering cloud-based applications.
  • Experience with AI platforms such as Claude, Copilot, ChatGPT, Compri, Jumini, Cognex and Plex or other similar platforms.
  • Manufacturing experience is highly desirable.

What is in it for you?
You will have the opportunity to an influential member of the WNA team that puts quality and innovation at the heart of everything we do.
Benefits Overview
  • Our comprehensive compensation plan includes the following benefits, in addition to many others:
  • Paid time off including vacation days, holidays and parental leave
  • Healthcare, dental, vision and life insurance plans
  • 401k savings plan with company matching to help you save for retirement
  • Tuition assistance
  • Employee Assistance Program
  • Annual reimbursements for designated personal protective equipment
  • Monthly gym membership reimbursement
Miscellaneous:
  • Monday-Friday 1st Shift (8:00 AM – 5:00 PM ET)
  • Onsite-Columbus, Ohio
  • Permanent/Full Time
  • Overtime, Alternate Shifts and Weekends may be necessary

Walor North America strives to be a workplace that is free of discrimination and places fostering a culture of inclusion and belonging in the highest regard. We believe that a diverse workforce forms an environment in which our employees can develop themselves but also develop better products for our customers. Diversity in the workplace allows our employees to embrace new experiences through professional, personal, educational or volunteer opportunities. We here at Walor North America are proud to be an equal opportunity employer.
We invite all interested candidates to review the responsibilities and qualifications and apply for any positions that align with your skills, capabilities and career path.
Visa Sponsorship is not available for this position.

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