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Member Solutions Manager Jobs in Utah (NOW HIRING)

3form

Solutions Engineer

West Valley City, UT · On-site

As a member of this service-focused team, you will have the opportunity to work on a large variety ... The Post Order phase revolves around supporting 3form Project Managers and the internal operations ...

3form

Solutions Engineer

West Valley City, UT · On-site

As a member of this service-focused team, you will have the opportunity to work on a large variety ... The Post Order phase revolves around supporting 3form Project Managers and the internal operations ...

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Pwc

OCI Solution Architect - Manager

Salt Lake City, UT · On-site

$99K - $232K/yr

... solutions. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing ...

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Member Solutions Manager information

What does a member solutions manager do?

A member solutions manager oversees customer support and engagement strategies to ensure member satisfaction. They coordinate with teams to resolve issues, improve processes, and implement solutions that enhance the member experience, often using CRM tools and data analysis. Strong communication and problem-solving skills are essential for this role.

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

What are popular job titles related to Member Solutions Manager jobs in Utah? For Member Solutions Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Member Solutions Manager jobs in Utah look for? The top searched job categories for Member Solutions Manager jobs in Utah are:
What cities in Utah are hiring for Member Solutions Manager jobs? Cities in Utah with the most Member Solutions Manager job openings:
Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in Utah as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Bilingual (Spanish) Financial Solutions Representative I (Call Center)

Chartway Federal Credit Union

Tooele, UT • Remote

Full-time

Re-posted 27 days ago

Job description

Job Description: 
A Financial Solutions Representative I report to the Member Solutions Center or Service Manager and is responsible for providing exceptional service experiences in a fast paced call center environment.  Day to day interactions include assisting and educating members on successfully managing their credit union relationship.  Representatives are accountable for accurately assisting callers with credit union eligibility, account transactions, online banking support and account maintenance requests.  All experiences delivered should contribute positively to the channels assigned performance objectives.    
Responsible and Accountable for: 
Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, credit cards, certificates of deposit, business accounts and loan products (auto, equity, line of credits and personal loans) 
Option to work from home based on skillset and time in position 
Exercise problem solving skills and promote the benefits of membership 
Update member and account information as needed 
Maintain Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment 
Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience.  
Handle complex conversations and situations professionally to create an outstanding member experience on every call. 
Consistently and effectively cross-selling credit union products and services to achieve assigned referral goals.  
Ability to respond to member inquiries regarding current products and services, as well as current promotions. 
Utilize "available" time efficiently, consistently maintaining low "work" and "unavailable" percentages while meeting interaction performance 
Comply with all member verification processes to mitigate risk and protect the member and the credit union for fraud or loss.  
Comply with all record keeping requirements of the Bank Secrecy Act for wire funds transfers of 3,000 or more. 

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