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Member Service Representative Jobs in Wisconsin (NOW HIRING)

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$24

How much do member service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member service representative in Wisconsin is $16.06, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $19.18 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the most commonly searched types of Member Service Representative jobs in Wisconsin?

The most popular types of Member Service Representative jobs in Wisconsin are:

What are popular job titles related to Member Service Representative jobs in Wisconsin?

For Member Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Member Service Representative jobs in Wisconsin look for?

The top searched job categories for Member Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Member Service Representative jobs?

Cities in Wisconsin with the most Member Service Representative job openings:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,406 per year, or $16.1 per hour.

Member Service Representative I

1st Community Credit Union

Sparta, WI • On-site

Part-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Member Service Representative I (MSR I)

Location: Sparta, WI Hours: Part-time 20 hours per week

About 1st Community Credit Union

1st Community Credit Union is a mid-sized, full-service financial institution committed to delivering exceptional service to our members. We proudly serve residents and workers across multiple counties in Wisconsin, including Monroe, La Crosse, Trempealeau, Jackson, Buffalo, Eau Claire, Clark, Wood, Adams, Juneau, Sauk, Richland, Crawford, and Vernon counties. With branch locations in Sparta, West Salem, and Tomah, we focus on providing the tools and support our members need to achieve financial success.

We value a supportive, team-oriented workplace, promote a healthy work/life balance, and maintain a strong sense of community both inside and outside the credit union.

Position Summary

We are currently seeking a friendly, professional, and detail-oriented Member Service Representative I (MSR I) to join our team at our Sparta Office. As the first point of contact for our members, this role is essential in delivering outstanding service and assisting with a variety of financial transactions. This part-time position (20 hours per week) is ideal for someone looking to balance work with other commitments while building a career in financial services.

Key Responsibilities

  • Assist members with daily transactions, including deposits, withdrawals, and loan payments
  • Process debit card, credit card, and change order requests
  • Develop positive business relationships with new and existing members
  • Identify member needs and recommend appropriate products and services
  • Adhere to all credit union policies, procedures, and guidelines
  • Maintain strict confidentiality of member information and comply with privacy standards
  • Collaborate with team members and maintain open communication across departments

Training & Work Environment

  • Extensive on-the-job training provided
  • Team-focused environment that encourages collaboration and learning
  • Regular interaction with employees across the credit union

Qualifications & Skills

  • Friendly, professional, and member-focused attitude
  • Strong communication skills with both members and coworkers
  • High attention to detail and accuracy in financial transactions
  • Ability to maintain confidentiality and handle sensitive information responsibly

Benefits

  • Paid Personal & Vacation Time – Enjoy time away from work to rest, recharge, and attend to personal needs.
  • Casual Dress Code – A comfortable and relaxed workplace environment.
  • Recognition & Rewards Program – Be recognized and rewarded for your contributions and achievements.
  • 401(k) Eligibility – Eligible employees age 21 and older may participate in the company's 401(k) retirement plan.
  • Professional Growth & Development – Opportunities to learn new skills, grow professionally, and advance within the organization.

Our Culture

At 1st Community Credit Union, our culture matters. We are guided by our core values of community, communication, courage, and collaboration. We are committed to continuous development and creating an environment that sets us apart-so we can deliver the best possible experience to our members.

If this opportunity sounds like a great fit for you, we encourage you to apply. We look forward to learning more about you and welcoming you to our team!

1st CCU is an Equal Employment Opportunity (EEO) employer. It is the policy of 1st CCU to provide equal employment opportunities to all qualified applicants regardless of their race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by state or federal law.

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