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Member Service Representative Jobs in Wisconsin (NOW HIRING)

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How much do member service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for member service representative in Wisconsin is $16.06, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $19.18 per hour, depending on experience, location, and employer.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.
What are the most commonly searched types of Member Service Representative jobs in Wisconsin? The most popular types of Member Service Representative jobs in Wisconsin are:
What cities in Wisconsin are hiring for Member Service Representative jobs? Cities in Wisconsin with the most Member Service Representative job openings:
Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,406 per year, or $16.1 per hour.

Member Service Representative

Community First Credit Union

Appleton, WI • On-site

Full-time

Re-posted 18 days ago

Job description

We believe passionate people provide excellent service. As our Member Service Representative, your active listening skills, "find a way" attitude, and financial acumen will solidify your role as a valued partner for our members. Our strong branch traffic shows there's still something special about the face-to-face conversations you'll support. Having relationship-based discussions to uncover a member's financial needs will allow you to offer exceptional consumer deposit and loan products solutions. If you seek meaningful work and aspire to create a positive, life-changing difference in your community, we'd like to talk with you!
As our Member Service Representative, you will:
  • Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions utilizing products and services available within Community First. Provide solutions within the governing policies and procedures of the credit union
  • Open and service deposit accounts for members or prospective members, including savings, checking, certificates, money markets, HSA, IRA, ACH, and ATM. Also, close accounts when necessary
  • Assist members with service needs, including wire transfers, payroll deduction/direct deposit, check and ATM requests, and statement queries
  • Assist members in the successful resolution of questions or concerns they may have regarding their accounts at Community First
  • Take loan applications, perform debt ratio/collateral analysis, obtain approval, close loan, and complete file
  • Customize protection solutions for all applicable lending products, including payment protection, GAP, and warranty
  • Address member questions about mortgage loans, commercial loans, credit cards, and other products or services
  • Promote and cross-sell based on member needs all credit union products and services to increase services per household and deepen member relationships

We are open in the driveup from 7 a.m. to 6 p.m. Monday through Friday, and open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the driveup from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.
An ideal candidate will have a combination of:
  • Associate's degree in banking, finance, business, or a related field
  • Two years of relevant experience; prior lending, and financial services experience is preferred
  • Exceptional verbal and written communication skills, strong time management, and organizational skills
  • Familiarity with Microsoft Office suite and web-based software packages
  • Passion for providing outstanding service to our members - internal and external
  • The ability to work hard, find solutions and have fun

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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