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Member Service Representative Jobs in Wisconsin (NOW HIRING)

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How much do member service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for member service representative in Wisconsin is $16.06, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $19.18 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the most commonly searched types of Member Service Representative jobs in Wisconsin?

The most popular types of Member Service Representative jobs in Wisconsin are:

What are popular job titles related to Member Service Representative jobs in Wisconsin?

For Member Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Member Service Representative jobs in Wisconsin look for?

The top searched job categories for Member Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Member Service Representative jobs?

Cities in Wisconsin with the most Member Service Representative job openings:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,406 per year, or $16.1 per hour.

Member Service Representative/ Teller

Kohler Credit Union

Mishicot, WI • On-site

$19.15 - $21.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Kohler Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Join Kohler Credit Union and start your career at our Mishicot Branch!Kohler Credit Union is a community-focused financial institution dedicated to helping our members achieve financial success. We're excited to offer a Full-Time Teller/Member Service Representative opportunity at our Mishicot Branch. The compensation for this position is $19.15-$21.40 per hour. No previous banking experience is required, making this an excellent opportunity to launch a rewarding career in financial services.As a Teller/Member Service Representative, you'll build meaningful relationships with members by assisting with financial transactions, identifying their needs, and recommending products and services that help them reach their financial goals. At Kohler Credit Union, we're committed to your professional growth by providing comprehensive training, ongoing development, and opportunities for career advancement. We also believe in supporting a healthy work-life balance through flexible scheduling and generous paid time off.In addition to a competitive starting wage, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with employer contributions, life insurance, tuition reimbursement, and more. You'll become part of a collaborative, supportive team that values integrity, service, and community involvement.Position OverviewAs a Member Service Representative/Teller at our Mishicot Branch, you will deliver exceptional member service by processing financial transactions, answering questions, and recommending products and services that meet members' needs. You'll play an important role in creating positive member experiences while ensuring efficient and accurate daily branch operations.Key ResponsibilitiesBuild strong relationships with members by providing friendly, personalized service.Process deposits, withdrawals, payments, and other financial transactions accurately and efficiently.Maintain balanced cash drawers while following all cash handling and security procedures.Identify member needs and recommend appropriate products and services.Meet performance expectations related to service quality, accuracy, and member satisfaction.Communicate effectively with members and teammates in person, by phone, and through email.Participate in ongoing training and development opportunities to expand your knowledge and grow your career.QualificationsHigh School Diploma or GED required.Strong math, communication, and computer skills.Previous customer service or cash handling experience is preferred but not required.Positive attitude, attention to detail, adaptability, and a passion for helping others.Join Kohler Credit Union and make a difference in the Mishicot community while building a rewarding career with an organization that invests in your success.Apply today-we'd love to meet you!Applicants must be authorized to work in the United States without current or future sponsorship.
Job Posted by ApplicantPro

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