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Credit Union Remote Jobs in Wisconsin (NOW HIRING)

Globe Life American Income Division

$15.50 - $21/hr

Remote Client Representative Location: 100% Remote | Schedule: Flexible We have proudly served ... labor unions, credit unions, associations, and their families . We're seeking dedicated ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... unions, credit unions and associations in the United States alone. Our company culture is ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... unions, credit unions and associations in the United States alone. Our company culture is ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... unions, credit unions and associations in the United States alone. Our company culture is ...

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Credit Union Remote information

What are the key skills and qualifications needed to thrive in the credit union remote position, and why are they important?

A Credit Union Remote job refers to a position within a credit union that can be performed remotely, typically from home or another off-site location. These roles may include customer service, loan processing, IT support, or other administrative tasks. Employees use digital tools to assist members, manage accounts, and process transactions securely. Remote positions offer flexibility while maintaining high standards of confidentiality and compliance with financial regulations.

What are some common responsibilities for remote team members at a credit union?

Remote credit union employees usually handle a variety of tasks such as assisting members with account inquiries, processing transactions, responding to loan requests, and providing financial guidance via phone, chat, or email. They often support digital banking operations and may be responsible for troubleshooting common online banking issues. Collaboration with in-office staff and compliance teams is common, typically through virtual meetings and shared platforms. This structure allows remote workers to contribute to the credit union’s member-focused approach while maintaining flexibility in their work environment.

What are the most commonly searched types of Credit Union jobs in Wisconsin? The most popular types of Credit Union jobs in Wisconsin are:
What are popular job titles related to Credit Union Remote jobs in Wisconsin? For Credit Union Remote jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Credit Union Remote jobs in Wisconsin look for? The top searched job categories for Credit Union Remote jobs in Wisconsin are:
What cities in Wisconsin are hiring for Credit Union Remote jobs? Cities in Wisconsin with the most Credit Union Remote job openings:
Credit Union Remote jobs near you
Infographic showing various Credit Union Remote job openings in Wisconsin as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% Remote job distribution.

Member Contact Specialist - All Markets

Altra Federal Credit Union

Onalaska, WI • On-site, Remote

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Altra Federal Credit Union is committed to providing exceptional service and meaningful support to our members. We offer a positive, people-centered workplace where team members can grow, contribute, and make a difference. We are currently hiring a Full-Time Member Contact Specialist for our Member Contact Center, based at our Operations Center in Onalaska, WI.

The Member Contact Specialist helps members by responding to inquiries, resolving issues, and providing prompt, professional support. In this fast-paced role, you will help create a positive member experience while upholding Altra’s values and service standards.

Key Responsibilities
  • Respond to member inquiries promptly via telephone ensuring a positive member experience.
  • Engage and coordinate the assistance of employees from other departments to provide prompt resolution to members’ inquiries.
  • Proactively identify and address members’ needs, escalating issues when necessary.
  • Accurately document member interactions in the CRM system.
  • Meet or exceed performance metrics, including response time, quality, and member satisfaction.
  • Model Altra’s service standards for being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.
  • Ability to manage a fast-paced environment with diverse situations requiring resolution, and handle stressful situations, should they arise.
Qualifications
  • High school diploma (or equivalent) required.
  • 1+ year of customer service or member support experience is required.
  • Previous call center experience would be a plus but not required.
Skills amp; Abilities
  • Ability to learn and retain knowledge.
  • Excellent phone skills, computer/keyboard skills.
  • Good math skills.
  • Effective oral and written communication skills and excellent organization skills.
  • Ability to multi-task utilizing multiple sources of software to make thorough decisions.
  • Must be proficient with Microsoft Office products (Word, Excel, Teams, and Outlook).
  • A positive attitude and commitment to providing excellent service, in a fast-paced environment.
  • Ability to handle a variety of member inquiries with patience and resilience.
  • Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership.
Availability
  • This position is full-time, 40- hours a week, Monday through Friday.
  • Hours are based on shifts between the operating hours of 7:30 a.m. to 5:30 p.m. CST.
  • Shifts are based on department seniority and preferences.
Work Environment
  • Work from home / remote opportunities will be an option for those candidates who live within Altra’s approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.
  • Member Contact Specialists require the ability to sit or stand at a desk for long periods of time, while having the ability speak, hear, and communicate with others, while taking inbound and outbound calls (on average 60-80 calls per day).
Pay amp; Benefits
  • Hourly pay starting at $19.00 per hour ($18.00 base, plus $1 MCC premium).
  • Eligible to participate in the monthly incentive plan, with payouts earned based on plan guidelines; anywhere between $5 and $400 per month.
  • When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
  • Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
  • Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
  • Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
  • Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
  • Employee-only perks and discounts.
At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

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