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Remote Member Service Representative Jobs in Wisconsin

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms * A ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... The salary range represents the expected compensation for this role at the time of posting.  The ...

Staples, Inc.

Customer Service Representative

Bloomington, WI · On-site +1

$15 - $20.50/hr

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... The salary range represents the expected compensation for this role at the time of posting.  The ...

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All JobsMember Service Representative JobsRemote Member Service Representative JobsRemote Member Service Representative Jobs in Wisconsin

Remote Member Service Representative information

See Wisconsin salary details

$8

$16

$24

How much do remote member service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote member service representative in Wisconsin is $16.06, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $19.18 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

What are the most commonly searched types of Member Service Representative jobs in Wisconsin?

The most popular types of Member Service Representative jobs in Wisconsin are:

What are popular job titles related to Remote Member Service Representative jobs in Wisconsin?

For Remote Member Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Member Service Representative jobs in Wisconsin look for?

The top searched job categories for Remote Member Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Member Service Representative jobs?

Cities in Wisconsin with the most Remote Member Service Representative job openings:

Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,406 per year, or $16.1 per hour.

Remote Member Support Advisor - Customer Service & Benefits

Globe Life American Income Division

Milwaukee, WI • On-site, Remote

Full-time

Medical, Life

Posted 15 days ago

Job description

Remote Member Support Advisor - Customer Service & Benefits
Company: AO (American Income Division)
Location: 100% Remote - U.S. Residents Only
Schedule: Flexible | Work From HomeHelp People. Build Relationships. Grow Your Career.
Are you looking for a remote career where you can use your communication and customer service skills to make a meaningful difference?
AO is seeking motivated, people-focused professionals to join our growing team as Remote Member Support Advisors. In this role, you'll work virtually with working families, veterans, union members, and other eligible groups, helping them understand available supplemental benefits and financial protection options.
This opportunity combines customer service, benefits education, relationship building, and enrollment support in a fully remote environment.
Whether you're starting a new career or bringing experience from customer service, healthcare, hospitality, retail, education, administrative support, or sales, we provide the training, mentorship, and ongoing development needed to help you succeed.
No prior insurance experience is required.About AO
AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families and organizations across North America.
Our representatives work with members and families to help them understand supplemental life, accident, health, and financial protection options available to them.
Since 2020, our organization has operated in a fully virtual environment, allowing representatives to serve clients from home while staying connected through online training, mentorship, technology, and team collaboration.
Our culture emphasizes service, integrity, professional development, accountability, and long-term growth.What You'll Do
As a Remote Member Support Advisor, you'll serve as a trusted resource for members and their families throughout the benefits process.Member Support & Customer Service
  • Meet virtually with members through Zoom and scheduled phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain benefit programs clearly and professionally
  • Help members understand options based on their individual needs
  • Assist with applications, enrollments, and required documentation
  • Provide ongoing customer service and follow-up support
  • Maintain accurate member records and documentation
  • Build lasting relationships through professionalism, integrity, and consistent communication
Training & Professional Development
  • Participate in structured virtual onboarding and training
  • Attend ongoing coaching and professional development sessions
  • Learn industry products, systems, and best practices
  • Strengthen communication, customer service, and relationship-building skills
  • Collaborate with experienced team members and mentors
  • Develop skills that can lead to future leadership opportunities
What We Offer
🏡 100% Remote Flexibility
Build your career from home in a modern virtual environment.
  • Work remotely from anywhere within the United States
  • Flexible scheduling after training
  • No daily commute
  • Virtual client appointments
  • Remote training and team collaboration
🤝 Client Opportunities Provided
Connect with members and families who have requested information regarding available benefits.
  • Focus on client education and service
  • Build relationships rather than relying on traditional prospecting
  • No cold calling
  • Provide ongoing support to members and their families
💰 Weekly Performance-Based Compensation
Representatives have opportunities for:
  • Weekly performance-based compensation
  • Performance bonuses and incentives
  • Recognition programs
  • Residual income opportunities
  • Leadership incentives as they advance

Compensation can vary based on individual activity, performance, and results.
📚 Comprehensive Training & Mentorship
No prior insurance experience is required.
We provide:
  • Structured onboarding
  • Virtual product and systems training
  • Weekly coaching
  • Ongoing mentorship
  • Professional development
  • Leadership training opportunities
🚀 Career Advancement
AO provides opportunities for motivated representatives to advance based on performance, initiative, consistency, and leadership ability.
Growth opportunities may include:
  • Leadership development
  • Team mentorship
  • Management opportunities
  • Professional coaching
  • Advanced leadership positions
Benefits, Recognition & Incentives
Qualifying representatives may have access to:
  • Medical reimbursement program
  • Company-supported life insurance
  • Residual income opportunities through client renewals
  • Leadership development and continuing education
  • Company-sponsored incentive trips
  • Leadership conferences and professional events
  • Performance recognition programs
  • Modern virtual technology and business tools

Eligibility and qualification requirements may apply.Who We're Looking For
Successful candidates typically demonstrate:
  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal abilities
  • Positive attitude and professional demeanor
  • Active listening and problem-solving skills
  • Self-motivation and personal accountability
  • Dependable work ethic
  • Strong organizational and time-management skills
  • Ability to work independently in a remote environment
  • Comfort communicating through Zoom and other virtual platforms
  • Integrity and attention to detail
  • Coachability and willingness to learn

Most importantly, we're looking for individuals who genuinely enjoy helping people and building relationships.Helpful Experience - Not Required
Experience in any of the following areas can be beneficial:
  • Customer Service
  • Member Services
  • Healthcare
  • Hospitality
  • Retail
  • Education
  • Administrative Support
  • Client Relations
  • Call Center Operations
  • Sales

No prior insurance experience is required. Training and mentorship are provided.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
  • Be comfortable working and communicating virtually
  • Be willing to complete required training and professional development
Why AO?
AO proudly serves working families, veterans, union members, and other eligible groups by helping them understand supplemental benefit and financial protection programs.
Our culture is built around mentorship, collaboration, professional development, and recognizing individual achievement. You'll have access to experienced leaders who can help you strengthen your skills, develop professionally, and prepare for future advancement.
This opportunity may be a strong fit if you want to:
  • Build a flexible career from home
  • Help people while developing valuable professional skills
  • Work with members who have requested benefit information
  • Advance based on performance rather than seniority
  • Develop leadership skills through mentorship
  • Build long-term earning potential through client relationships and renewals
Interview Process
Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.
All interviews are conducted through Zoom video conferencing, providing a convenient and accessible hiring experience.Ready to Get Started?
If you're looking for a flexible remote career where you can serve others, build meaningful relationships, develop professionally, and create long-term growth opportunities, we'd love to hear from you.
Apply today to be considered for our Remote Member Support Advisor opportunity.Support Families. Build Relationships. Grow Your Future with AO. 🚀

Apply