ZipRecruiter

Log In

1

Member Service Representative Jobs in Milwaukee, WI

YMCA

Attendant Member Service

Brown Deer, WI · On-site

The Member Service Representative will connect members and potential members with Y resources, programming and information through outstanding personalized service. ESSENTIAL FUNCTIONS: * Take ...

Kohler Credit Union

Call Center Representative

Mequon, WI · On-site

$19.15 - $21.40/hr

Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This opportunity is ideal for individuals looking to grow a career in financial services ...

next page

Showing results 1-20

All JobsMember Service Representative JobsMember Service Representative Jobs in Milwaukee, WI

Member Service Representative information

See Milwaukee, WI salary details

$8

$15

$23

How much do member service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for member service representative in Milwaukee, WI is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $11.83 and $18.70 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the most commonly searched types of Member Service Representative jobs in Milwaukee, WI?

The most popular types of Member Service Representative jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Member Service Representative jobs?

Cities near Milwaukee, WI with the most Member Service Representative job openings:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,580 per year, or $15.7 per hour.

Member Service Representative/ Teller

Kohler Credit Union

Grafton, WI • On-site

$19.15 - $21.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Kohler Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Ready to build a rewarding career in banking while making a difference in your community? Join Kohler Credit Union, a trusted financial institution committed to helping members achieve their financial goals. We are hiring a Full-Time Teller/Member Service Representative for our Grafton Branch.Starting pay is $19.15 - $21.40 per hour, and no previous banking experience is required. This is an excellent opportunity for individuals with experience in customer service, retail, hospitality, cash handling, sales, or relationship building who are looking to grow their career in financial services.As a Teller / Member Service Representative, you'll be the first point of contact for our members, processing financial transactions, answering questions, building lasting relationships, and identifying solutions that support their financial needs. We provide comprehensive training, ongoing professional development, and opportunities for career advancement within the credit union.We offer a competitive benefits package including medical, dental, and vision insurance, 401(k) with employer match, life insurance, tuition reimbursement, paid time off, and flexible scheduling. Join a collaborative workplace where your contributions are valued and your career can grow.Position OverviewThe Teller / Member Service Representative assists members with everyday banking transactions, account inquiries, and financial solutions while creating a positive banking experience. This role is ideal for someone who enjoys helping others, building relationships, and developing a career in retail banking and financial services.Key ResponsibilitiesDeliver friendly, professional support to members in person, over the phone, and through email.Process deposits, withdrawals, loan payments, account maintenance, and other banking transactions accurately and efficiently.Handle cash while maintaining accuracy, security, and compliance.Identify member needs and recommend appropriate financial products and services.Educate members on digital banking tools and additional credit union solutions.Resolve member questions while maintaining confidentiality and following credit union policies and procedures.Support branch goals by providing an outstanding member experience and contributing to a collaborative team environment.Participate in ongoing training and professional development opportunities.QualificationsHigh School Diploma or GED required.Experience in customer service, retail, hospitality, sales, cash handling, banking, or financial services is preferred but not required.Strong communication and interpersonal skills.Passion for helping others and building relationships.Basic math skills and confidence using technology.Ability to learn quickly, work accurately in a fast-paced environment, and collaborate with a team.Why Join Kohler Credit Union?At Kohler Credit Union, our employees are the foundation of our success. We invest in your development, encourage career growth, and empower you to make a positive impact on the members and communities we serve. Whether you're starting your career or taking the next step, you'll find the support and opportunities needed to succeed.Apply today and start building your future with Kohler Credit Union.Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
Job Posted by ApplicantPro

What Kohler Credit Union employees say

Pay

Benefits

Workplace

Get the full story on Breakroom