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Member Engagement Manager Jobs (NOW HIRING)

Movn Health

Member Engagement Lead

Los Angeles, CA · On-site

You'll be the first dedicated member of a Member Engagement function at Movn Health, which means ... Panel Adherence & Retention Proactively manage a patient panel to maximize program completion ...

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Member Engagement Manager information

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$27K

$77.8K

$136.5K

How much do member engagement manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for member engagement manager in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

How does a Member Engagement Manager typically collaborate with other departments to enhance member experience?

A Member Engagement Manager works closely with teams such as marketing, customer service, and product development to design and implement initiatives that improve member satisfaction and retention. Regular cross-functional meetings are common to ensure alignment on engagement strategies, gather feedback, and address member needs promptly. This collaboration enables the development of targeted campaigns, personalized communications, and responsive support, all of which contribute to an outstanding member experience.

What are the key skills and qualifications needed to thrive as a Member Engagement Manager, and why are they important?

To thrive as a Member Engagement Manager, you need expertise in member relations, project management, and data-driven decision-making, often supported by a bachelor's degree in business, communications, or a related field. Familiarity with CRM platforms, email marketing tools, and analytics systems is typically required to manage and assess engagement strategies. Outstanding interpersonal skills, creativity, and proactive communication help build strong relationships and foster member loyalty. These abilities are crucial for driving member satisfaction, retention, and overall organizational growth.

What is the difference between Member Engagement Manager vs Community Manager?

AspectMember Engagement ManagerCommunity Manager
CredentialsTypically requires a bachelor's degree in marketing, communications, or related fields; certifications in community engagement or digital marketing are common.Similar educational background; certifications in social media management or community engagement are often preferred.
Work EnvironmentWorks within organizations like nonprofits, associations, or membership-based companies focusing on member retention and engagement.Operates in online or offline communities, social media platforms, and event settings to foster community interaction.
Employer & Industry UsageCommonly employed by membership organizations, nonprofits, and corporate entities with a focus on member relations.Used across industries including tech, entertainment, and nonprofits to manage online communities and brand loyalty.

While both roles focus on fostering engagement, the Member Engagement Manager primarily concentrates on strengthening relationships with members through strategic initiatives, whereas the Community Manager often manages broader online or offline communities, emphasizing interaction and brand building.

What does a Member Engagement Manager do?

A Member Engagement Manager is responsible for developing and implementing strategies to increase member participation, satisfaction, and retention within an organization. They often manage communications, organize events, and gather feedback to better understand member needs. Their goal is to foster a strong relationship between the organization and its members, ensuring that members feel valued and engaged. This role may be found in associations, nonprofits, clubs, and other membership-based organizations.
More about Member Engagement Manager jobs
What cities are hiring for Member Engagement Manager jobs? Cities with the most Member Engagement Manager job openings:
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Member Engagement Manager jobs near you
Infographic showing various Member Engagement Manager job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Member Engagement Specialist Supervisor

Tuesday Health

Cleveland, OH • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Be an early applicant

Job description

Member Engagement Specialist Supervisor

Location: Remote (must be located in Cleveland/Akron, Ohio)

Who We Are:

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.

The Role:

The Engagement Supervisor is responsible for the day-to-day leadership, performance management, and operational oversight of the Member Engagement team. This role directly supervises the Member Engagement Lead and Member Engagement Specialists (MES), ensuring team members effectively engage eligible members, achieve enrollment goals, maintain high-quality member interactions, and comply with organizational and health plan requirements.

Key responsibilities of this role may include:

  • Team Leadership & Staff Development

    • Directly supervise the MES Lead and Member Engagement Specialists.
    • Conduct regular one-on-one meetings focused on performance, development, and goal attainment.
    • Provide coaching, mentorship, and ongoing feedback to improve employee effectiveness.
    • Develop individualized performance improvement plans when necessary.
    • Foster a culture of accountability, engagement, collaboration, and continuous learning.
    • Assist with recruitment, interviewing, onboarding, and training of new team members.
    • Monitor call quality through routine audits and scorecard reviews.
    • Evaluate member interactions for compliance with organizational policies, health plan requirements, and regulatory standards.
    • Monitor daily, weekly, and monthly engagement metrics
    • Ensure outreach queues are worked efficiently and according to established workflows.
    • Utilize reporting and analytics to drive operational improvements.
    • Develop action plans to improve individual and team performance.
    • Collaborate with Clinical Operations, Provider Engagement, and Market Operations teams to improve member engagement outcomes.
    • Assist with market launches and engagement strategy deployment in new regions.

A strong candidate will demonstrate the following:

  • Required:

    • Minimum 3 years of healthcare operations, contact center, member engagement, care coordination, or customer service leadership experience.
    • Minimum 2 years of direct supervisory experience.
    • Experience coaching employees and managing performance.
    • Strong analytical and problem-solving skills.
    • Excellent verbal and written communication abilities.
    • Experience working with CRM, engagement, or care management platforms.

    Preferred:

    • Experience in Medicare Advantage, Medicaid, Dual Eligible, Palliative Care, Hospice, Care Management, or Population Health.
    • Experience with quality monitoring and call center operations.
    • Knowledge of motivational interviewing techniques.
    • Experience managing remote and field-based teams.

What We Offer:

  • Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
  • Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
  • Remote work with multiple onsite sessions each year to maximize collaboration and team building
  • A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way
  • Meaningful work each day; we care deeply about our mission, our patients, and each other

Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.