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Member Engagement Manager Jobs (NOW HIRING)

Ash

Product Manager, Member Engagement

New York, NY · On-site +1

$135K - $150K/yr

About the Role Ash is seeking a Product Manager, Member Engagement to join our Platform team. In this role, you'll own the member engagement product roadmap including email, SMS, and AI-powered voice ...

Ash

Product Manager, Member Engagement

New York, NY · On-site +1

$135K - $150K/yr

About the Role Ash is seeking a Product Manager, Member Engagement to join our Platform team. In this role, you'll own the member engagement product roadmap including email, SMS, and AI-powered voice ...

BGIS

Learning & Engagement Manager

Hudson, FL · On-site

$78K - $102K/yr

Key responsibilities include leveraging best practices, measuring results of technician team member ... The Learning & Engagement Manager demonstrates BGIS values and the company's commitment to safety ...

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Member Engagement Manager information

See salary details

$27K

$77.8K

$136.5K

How much do member engagement manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for member engagement manager in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What does a member engagement manager do?

A Member Engagement Manager is responsible for developing and implementing strategies to increase member participation, satisfaction, and retention within an organization. They often manage communications, organize events, and gather feedback to better understand member needs. Their goal is to foster a strong relationship between the organization and its members, ensuring that members feel valued and engaged. This role may be found in associations, nonprofits, clubs, and other membership-based organizations.

What are the key skills and qualifications needed to thrive as a member engagement manager?

To thrive as a Member Engagement Manager, you need expertise in member relations, project management, and data-driven decision-making, often supported by a bachelor's degree in business, communications, or a related field. Familiarity with CRM platforms, email marketing tools, and analytics systems is typically required to manage and assess engagement strategies. Outstanding interpersonal skills, creativity, and proactive communication help build strong relationships and foster member loyalty. These abilities are crucial for driving member satisfaction, retention, and overall organizational growth.

How does a member engagement manager typically collaborate with other departments to enhance member experience?

A Member Engagement Manager works closely with teams such as marketing, customer service, and product development to design and implement initiatives that improve member satisfaction and retention. Regular cross-functional meetings are common to ensure alignment on engagement strategies, gather feedback, and address member needs promptly. This collaboration enables the development of targeted campaigns, personalized communications, and responsive support, all of which contribute to an outstanding member experience.

What is the difference between Member Engagement Manager vs Community Manager?

AspectMember Engagement ManagerCommunity Manager
CredentialsTypically requires a bachelor's degree in marketing, communications, or related fields; certifications in community engagement or digital marketing are common.Similar educational background; certifications in social media management or community engagement are often preferred.
Work EnvironmentWorks within organizations like nonprofits, associations, or membership-based companies focusing on member retention and engagement.Operates in online or offline communities, social media platforms, and event settings to foster community interaction.
Employer & Industry UsageCommonly employed by membership organizations, nonprofits, and corporate entities with a focus on member relations.Used across industries including tech, entertainment, and nonprofits to manage online communities and brand loyalty.

While both roles focus on fostering engagement, the Member Engagement Manager primarily concentrates on strengthening relationships with members through strategic initiatives, whereas the Community Manager often manages broader online or offline communities, emphasizing interaction and brand building.

Is a member engagement manager a good career?

A member engagement manager is a role focused on building relationships and increasing participation within organizations or communities. It often requires strong communication, interpersonal skills, and familiarity with engagement tools or platforms. The career can be stable and rewarding for those interested in community development and customer relations.

What cities are hiring for Member Engagement Manager jobs?

Cities with the most Member Engagement Manager job openings:

What are the most commonly searched types of Member Engagement jobs?

The most popular types of Member Engagement jobs are:

Who are the top companies hiring for Member Engagement Manager jobs?

The top employers for Member Engagement Manager jobs are:

What states have the most Member Engagement Manager jobs?

States with the most job openings for Member Engagement Manager jobs include:

Member Engagement Manager jobs near you
Infographic showing various Member Engagement Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Product Manager, Member Engagement

Ash

New York, NY • On-site, Remote

$135K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

About the Role
Ash is seeking a Product Manager, Member Engagement to join our Platform team. In this role, you'll own the member engagement product roadmap including email, SMS, and AI-powered voice outreach from channel logic and configuration to performance measurement and iteration. You'll collaborate with product managers, engineers, and the marketing team to deliver high-quality member engagement content. This role is foundational as outreach is the first and often only chance to reach members who've been missed by traditional care. The work you do here turns a mailed kit into a completed test, and a completed test into a closed gap in care, directly impacting health outcomes for hundreds of thousands of members.
Responsibilities
  • Configure and manage client campaigns in Customer.io, including audience segmentation, trigger logic, message sequencing, and A/B testing across outreach touchpoints.
  • Dive into engagement data to identify drop-off points, surface opportunities for further targeting, and build the case for roadmap investments that improve program performance.
  • Drive experimentation where applicable to increase member engagement rates.
  • Work alongside Senior Product Manager and Platform engineering team to ship improvements to the member engagement engine.
    Collaborate with the marketing team to refine message content, tone, and timing for diverse member populations to drive action in the home.
  • Serve as the internal expert on how our notification and outreach systems work, educating Client Delivery, Sales, and Operations on capabilities and constraints

Qualities
  • Our ideal candidate is a mission-driven, motivated multi-tasker who finds fulfillment in doing work that has real impact.
  • Command a high bar for product experiences and leverage patient-centered design principles to guide your decision-making.
  • Analytical mindset with demonstrated ability to use data to drive product decisions and measure success.
  • Self-starter who proactively identifies opportunities to improve the product and user experience.
  • Excellent communication and leadership skills, with the ability to bridge conversation across external clients, internal stakeholders, and engineering.

Requirements
  • 3-5 years of product management experience.
  • Proven results moving conversion or retention metrics.
  • Strong analytics fluency.
  • Experience bringing AI-driven capabilities into consumer-facing product experiences preferred.
  • Knowledge of and experience managing CRM tools, like HubSpot or Customer.io, and AI voice calling tools like Bland.ai.

About Ash
Ash is a leading at-home health care platform that enables organizations to close care gaps and improve medication adherence by bringing lab-quality testing and remote patient monitoring directly into members' homes. Combining an AI-driven engagement model with a customizable white-label experience, Ash successfully activates hard-to-reach populations at scale. The platform has helped clients connect over one million members with essential health services, including hormonal health, chronic condition management, sexual health screening, cancer screening, and beyond.
Founded in 2019 with a mission to make healthcare more inclusive and accessible for all, Ash works with organizations around the nation across the Digital Health, Public Health, and Payer sectors. Ash maintains full HIPAA compliance, and its network of laboratories holds CLIA certification and CAP accreditation. Discover more by visiting www.poweredbyash.com.
What we offer
  • The opportunity to join a mission driven team and play a crucial role in shaping the future of the company.
  • Inclusive and transparent social culture.
  • Challenging work, fast learning cycles, practical training, and meaningful feedback. We want to learn from every member of the team and bring fresh ideas to the table every day.
  • Flexible working environment with unlimited vacation time and company provided team lunches.
  • Competitive pay, full health benefits (medical, dental, vision), stock options, 401k program.

Commitment to Diversity, Equity, and Inclusion
Ash values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems in making healthcare more accessible and inclusive. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

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