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Medical Office Rep Jobs (NOW HIRING)

CommonSpirit Health

Medical Office Rep

Folsom, CA · On-site

$21.75 - $26/hr

One Mission. One California As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our ...

BayCare Health System

Medical Office Rep - Hyde Park

Tampa, FL · On-site

$18.50 - $22/hr

BayCare is currently in search of our newest Medical Office Rep who is passionate about providing outstanding customer service to our community. BayCare's top priority is the health and well-being of ...

BayCare Health System

Medical Office Rep - Hyde Park

Tampa, FL · On-site

$19.25 - $23/hr

BayCare is currently in search of our newest Medical Office Rep who is passionate about providing outstanding customer service to our community. BayCare's top priority is the health and well-being of ...

CommonSpirit Health

Medical Office Rep II

Stockton, CA

$21.25 - $25.50/hr

One Mission. One California As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our ...

Posted today

CommonSpirit Health

Medical Office Rep II

El Dorado Hills, CA · On-site

$20.50 - $24.75/hr

One Mission. One California As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our ...

Posted today

CommonSpirit Health

Medical Office Rep II

Carmichael, CA · On-site

$23 - $27.75/hr

One Mission. One California As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our ...

Next Staff

Front Office Medical Representative

Bradenton, FL · On-site

$14.25 - $17/hr

Front Office Representative - Medical Practice Nextaff is seeking an organized, professional, and friendly Front Office Representative for a full-time, temporary assignment with a busy medical ...

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Medical Office Rep information

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How much do medical office rep jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for medical office rep in the United States is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $23.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by medical office reps, and how can they be effectively managed?

Medical Office Representatives often face challenges such as managing a high volume of patient inquiries, handling confidential information, and coordinating appointments efficiently. To effectively manage these challenges, it's important to stay organized, utilize electronic health record systems, and maintain clear communication with both patients and healthcare staff. Building strong multitasking skills and staying calm under pressure can also help ensure a smooth workflow and positive patient experience.

How can I get hired at a medical office representative?

To become a medical office representative, candidates typically need a high school diploma or equivalent, strong organizational and communication skills, and familiarity with medical billing and scheduling software. Relevant certifications, such as Certified Medical Administrative Assistant (CMAA), can improve job prospects, and previous experience in healthcare settings is often preferred.

What is the difference between Medical Office Rep vs Medical Secretary?

AspectMedical Office RepMedical Secretary
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentPhysician offices, clinics, outpatient facilitiesPhysician offices, hospitals, clinics
Primary ResponsibilitiesPatient scheduling, insurance verification, data entryScheduling, correspondence, patient records management
Industry UsageCommonly used in outpatient and private practice settingsCommonly used in hospitals and clinics

The Medical Office Rep and Medical Secretary roles share similar environments and responsibilities, such as scheduling and patient communication. However, Medical Office Reps often focus more on insurance and billing tasks, while Medical Secretaries handle more administrative and clerical duties. Both roles are essential in healthcare settings, with overlapping skills but distinct primary functions.

How stressful are medical office representatives?

Medical office representatives often experience moderate stress due to managing patient interactions, scheduling, and administrative tasks in a fast-paced healthcare environment. The job requires strong organizational skills and the ability to handle multiple priorities, which can contribute to workload-related stress, especially during busy periods or when dealing with difficult patients or insurance issues.

What is a medical office rep?

Medical Office Representatives are administrative professionals who manage front desk operations in healthcare facilities such as clinics, hospitals, and private practices. Their duties typically include greeting patients, scheduling appointments, handling patient records, processing insurance forms, and answering phone calls. They play a vital role in ensuring the office runs smoothly and that patients have a positive experience. Strong organizational and communication skills are essential for this role, as is a basic understanding of medical terminology and office software.

What are the key skills and qualifications needed to thrive as a medical office rep?

To thrive as a Medical Office Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and insurance verification processes is essential. Excellent communication, customer service, and multitasking abilities help you manage patient interactions and administrative tasks effectively. These skills and qualities are crucial for maintaining efficient office operations and providing a positive patient experience.
More about Medical Office Rep jobs
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Medical Office Rep jobs near you
Infographic showing various Medical Office Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,889 per year, or $21.6 per hour.

Medical Office Rep

CommonSpirit Health

Folsom, CA • On-site

$21.75 - $26/hr

Full-time

Re-posted 16 days ago

CommonSpirit Health rating

7.0

Company rating: 7.0 out of 10

Based on 531 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers

Job description

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California 


As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. 

Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.

To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.  

  • Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
  • Consistently makes eye contact and smiles.
  • Demonstrates active listening with positive can do attitude.
  • Consistently respectful, concerned, and shows empathy.
  • Uses scripted greeting. "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you"
  • Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Required:

  • Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
  • High School diploma or equivalent
  • Excellent interpersonal, organizational, and customer service skills are essential
  • Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment

Preferred:

  • Familiarity with an electronic practice management system is preferred
  • Experience with multi-line phones/ACD phones preferred Medical terminology preferred

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