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Manager Zappos Customer Service Jobs (NOW HIRING)

Amazon

Senior Product Manager, Zappos

Madison, WI

$127K - $168K/yr

We're seeking an experienced Product Manager to own delivery promise quality across Zappos ... In this role, you will ensure customers receive consistent delivery speed by identifying promise ...

Zappos

Data Engineer II, Zappos Analytics

Manhattan, NY · On-site

$126K - $151K/yr

... manage data warehousing solutions to ensure efficient data storage, retrieval, and query ... customer experiences. Company : Zappts is a reference in Consulting and Development of Channels ...

Amazon

Merchandise Planner, Zappos

New York, NY · On-site

... aligning with customer needs and business objectives. The successful candidate is a results ... management with creative, innovative ideas that are translated into actionable insights for the ...

Amazon

Buyer II, Zappos Merchandising

New York, NY · On-site

You will be responsible for managing a portfolio of brands through the ordering of new products and ... Key job responsibilities Identify trends by conducting thorough research and a customer mindset.

Customer Service

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Troy, MI · On-site

Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...

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Customer Service Manager

Elgin, IL · On-site

$90K - $115K/yr

Job Overview The Customer Service Manager will lead our Account Management Department and mentor our Account Management Team with a focus on providing world-class customer service. The Customer ...

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Customer Service Manager

Houston, TX

The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

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Customer Service Manager

Denver, CO · On-site

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

Hobby Lobby Careers

Customer Service Manager

Seabrook, NH

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

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Manager Zappos Customer Service information

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How much do manager zappos customer service jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager zappos customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Manager in Zappos Customer Service typically support team development and maintain high morale?

As a Manager in Zappos Customer Service, you'll play a key role in fostering a positive and engaging team culture. This involves regularly coaching agents, recognizing individual achievements, and promoting open communication to address challenges proactively. You'll also facilitate ongoing training and encourage professional growth, ensuring team members feel valued and equipped to deliver exceptional service. Maintaining high morale is achieved through transparent leadership, celebrating successes, and supporting work-life balance, all of which are integral to Zappos' unique company culture.

What are the key skills and qualifications needed to thrive as a Manager in Zappos Customer Service, and why are they important?

To thrive as a Manager in Zappos Customer Service, you need strong leadership abilities, customer service expertise, and experience in team management, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and inspire teams help individuals excel in this role. These skills and qualities are essential for delivering outstanding customer experiences, maintaining team morale, and achieving service excellence in a fast-paced, customer-centric environment.

What does a Manager of Zappos Customer Service do?

A Manager of Zappos Customer Service oversees the daily operations of the customer service team, ensuring that customers receive excellent support in line with Zappos’ commitment to outstanding service. They are responsible for coaching, training, and motivating team members, handling escalated customer issues, and developing strategies to improve customer satisfaction. This role also involves monitoring performance metrics, implementing best practices, and collaborating with other departments to enhance the overall customer experience.
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Manager Zappos Customer Service jobs near you
Infographic showing various Manager Zappos Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Senior Product Manager, Zappos

Senior Product Manager, Zappos

Amazon

Madison, WI

$127K - $168K/yr

Full-time

Posted 21 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,828 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

We're seeking an experienced Product Manager to own delivery promise quality across Zappos' distinct business marketplaces. In this role, you will ensure customers receive consistent delivery speed by identifying promise anomalies, diagnosing root causes, and driving product solutions that improve promise quality and reliability. Your insights will inform strategic improvements across inventory placement, operations, and transportation that enhance delivery speed.

You will own the end-to-end product strategy and roadmap for promise quality, working cross-functionally with engineering, supply chain, technology, and operations teams. This position requires strong product vision, analytical rigor, and the ability to operate in ambiguity while managing multiple complex priorities.
Key job responsibilities
- Own the product strategy and roadmap for promise quality across Zappos' distinct business marketplaces, serving as the primary point of contact for delivery speed consistency
- Identify opportunities to improve promise quality by analyzing performance data, understanding drivers of promise deviations, and translating insights into product solutions
- Influence cross-functional teams on strategic improvements to inventory placement, operations, and transportation based on promise quality insights
- Exercise judgment prioritizing between competing initiatives based on customer impact, business value, and operational feasibility across each marketplace
- Work with technology and engineering teams to develop monitoring capabilities and predictive frameworks that identify promise anomalies and anticipate operational impacts
- Drive product solutions for systemic promise issues across inventory placement, ship optimization, promise orchestration, and outbound transportation-resolving data quality and system constraints that prevent optimal speed generation
- Establish metrics and KPIs for promise quality, developing mechanisms to track trends, quantify business impact, and measure product effectiveness
- Provide clear direction to engineering, technology, operations, and senior leadership stakeholders regarding product vision, performance insights, and recommendations
- Partner with marketing and customer experience teams to define features that communicate delivery expectations effectively
- Design scalable mechanisms for ongoing delivery speed health monitoring and continuous improvement
A day in the life
You'll spend your day reviewing delivery speed performance data to identify anomalies and understand their drivers, work with technology teams to uncover patterns and trends, and meet with engineering teams to define monitoring and alerting capabilities. You'll collaborate with supply chain and transportation teams to diagnose root causes and develop product solutions that address systemic constraints in promise generation

You'll write product specifications and manage feature backlogs, making prioritization decisions that balance customer experience with operational constraints. You'll brief senior leadership on performance insights and improvement opportunities. Your stakeholders include senior leadership, engineering, technology, supply chain, transportation, and operations teams.

Your customers are Zappos shoppers expecting consistent delivery speed.
About the team
The Speed & Delivery team at Shopbop and Zappos drives innovation in delivery speed, cost efficiency, and on-time performance across Amazon Fashion Subsidiaries. You'll join a team that balances standardized solutions with brand-specific innovation, supporting Zappos' focus on performance athletic footwear and Shopbop's curated luxury fashion.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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