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Manager Zappos Customer Service Jobs (NOW HIRING)

Amazon

Merchandise Planner, Zappos

New York, NY

... aligning with customer needs and business objectives. The successful candidate is a results ... management with creative, innovative ideas that are translated into actionable insights for the ...

Amazon

Merchandise Planner, Zappos

New York, NY

... aligning with customer needs and business objectives. The successful candidate is a results ... management with creative, innovative ideas that are translated into actionable insights for the ...

Ebco Inc

Customer Service Manager

Elgin, IL · On-site

Job Overview The Customer Service Manager will lead our Account Management Department and mentor our Account Management Team with a focus on providing world-class customer service. The Customer ...

Ebco Inc

Customer Service Manager

Elgin, IL

The Customer Service Manager has overall responsibility for the performance of the Account Management Department. Additional responsibilities will include entering customer orders and forecast on a ...

Venteon

Customer Service Manager

Middletown, CT · On-site

Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service Manager Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing ...

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How much do manager zappos customer service jobs pay per year?

As of Jun 10, 2026, the average yearly pay for manager zappos customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Manager in Zappos Customer Service typically support team development and maintain high morale?

As a Manager in Zappos Customer Service, you'll play a key role in fostering a positive and engaging team culture. This involves regularly coaching agents, recognizing individual achievements, and promoting open communication to address challenges proactively. You'll also facilitate ongoing training and encourage professional growth, ensuring team members feel valued and equipped to deliver exceptional service. Maintaining high morale is achieved through transparent leadership, celebrating successes, and supporting work-life balance, all of which are integral to Zappos' unique company culture.

What are the key skills and qualifications needed to thrive as a Manager in Zappos Customer Service, and why are they important?

To thrive as a Manager in Zappos Customer Service, you need strong leadership abilities, customer service expertise, and experience in team management, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and inspire teams help individuals excel in this role. These skills and qualities are essential for delivering outstanding customer experiences, maintaining team morale, and achieving service excellence in a fast-paced, customer-centric environment.

What does a Manager of Zappos Customer Service do?

A Manager of Zappos Customer Service oversees the daily operations of the customer service team, ensuring that customers receive excellent support in line with Zappos’ commitment to outstanding service. They are responsible for coaching, training, and motivating team members, handling escalated customer issues, and developing strategies to improve customer satisfaction. This role also involves monitoring performance metrics, implementing best practices, and collaborating with other departments to enhance the overall customer experience.
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Manager Zappos Customer Service jobs near you
Infographic showing various Manager Zappos Customer Service job openings in the United States as of June 2026, with employment types broken down into 85% Part Time, 4% Temporary, and 11% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Marketing Operations Manager, Zappos

Marketing Operations Manager, Zappos

Zappos.com LLC

Madison, WI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

This role is a critical marketing operations and coordination role responsible for keeping Zappos' full-funnel marketing engine running with precision and accountability. This person serves as the connective tissue across marketing teams, ensuring campaigns are planned on time, cross-functional dependencies are met, and creative work moves forward with clarity and confidence.
At the heart of this role is a deep commitment to process integrity and cross-functional alignment. The Marketing Operations Manager doesn't just track timelines, they build the systems, habits, and accountability structures that allow marketing teams to do their best work. By owning the 12-week planning framework and enforcing milestone checkpoints, this person creates the conditions for campaigns to launch on time, on strategy, and with the right creative foundation in place.
This role sits at the intersection of strategy and execution. On any given week, the Marketing Operations Manager might be facilitating a Tier 1 marketing strategy session, resolving a dependency blocker with the Buying team, or working with channel leads to improve how they use Workfront. The breadth of this work requires someone who can zoom out to see the big picture while staying close enough to the details to catch problems before they cascade.
BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building and optimizing multiple, simultaneous marketing campaigns
- Experience managing or working within cross-functional marketing and creative teams
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience driving direction and alignment with cross-functional teams
- Knowledge of project management tools and software
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service and experience in managing and troublshooting network
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
PREFERRED QUALIFICATIONS- Experience in multi-territory campaign management
- Experience in digital marketing and content production timelines and process
- Experience within e-commerce or Retail fields
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.


USA, WI, Madison - 78,800.00 - 137,900.00 USD annually

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