Manager Student Support Services Jobs (NOW HIRING)

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Manager - Student Account Services

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Business Services

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

The Manager – Student Account Services is a full-time, fiscal year appointment reporting to the Executive Director Business Services. The Manager is responsible for the assessment, collection, disbursement and reporting of student tuition and fees.
This position requires a work schedule of 37.50 hours per week. The manager may, on occasion, work some evenings and weekends as needed; have the ability to travel between two (2) main campuses, and site locations if needed.

Job Duties

• Supervise the cashiering function of the college. Assign tasks to, train and review performance of three full time employees.
• Reconcile and monitor student accounts and assist students with any tuition/fee related problem.
• Design and maintain publication and webpage information for tuition/fees and other cashier processes.
• Create and submit 1098T forms to students and the IRS.
• Monitor control settings and coordinate upgrading and management of the college’s cashiering software.
• Verify feeds from cashiering software packages are received in the Banner system and deposits and reconciliations are performed accurately and timely.
• Ensure all college receipting functions are compliant.
• Perform database management of Banner Student AR rule and validation tables.
• Supervise the maintenance of detail code, third party contract, fee waiver and exemptions tables. Set up refund and fee assessment tables for each term.
• Perform testing with registration module to ensure accurate assessment of student tuition and fees.
• Supervise the disbursement of student refunds due to students as a result of adjustments in tuition and fee charges or awarding of local, state or federal financial aid programs. Ensure funds are disbursed timely in accordance to federal and state regulations.
• Research problems and assist students regarding their accounts.
• Special projects and other assignments as assigned.

Minimum Qualifications

• Bachelor’s degree in Business Administration or related field from an accredited college and experience which enables one to perform the essential job functions, or combination of education and work related exp.
  
• Three (3) years of recent experience in financial aid, accounting, auditing, collections or finance.
  
• A background check will be required for the successful candidate.
  

Preferred Qualifications

• Master’s Degree in Accounting or a related field from an accredited college.
  
• Ellucian Banner system experience.

Knowledge, Skills, and Abilities

• Ability to provide excellent customer service towards students, faculty, staff and visitors.
  
• Ability to interpret and administer policies and guidelines set forth by the Tennessee Board of Regents, Federal, State and Local agencies.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.