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Manager Omni Interactions Jobs (NOW HIRING)

haydon

Project Manager (OMNI Electric)

Phoenix, AZ

JOB PURPOSE / POSITION OVERVIEW As a Project Manager, you will be responsible for managing all ... PHYSICAL DEMANDS / WORKING CONDITIONS (environment, noise level, public interactions ) * Office ...

haydon

Project Manager (OMNI Electric)

Phoenix, AZ

JOB PURPOSE / POSITION OVERVIEW As a Project Manager, you will be responsible for managing all ... PHYSICAL DEMANDS / WORKING CONDITIONS (environment, noise level, public interactions ) * Office ...

Omni Hotels & Resorts

Spa Manager

Hot Springs, VA · On-site

$38K - $52K/yr

The Omni Homestead Resort & Spa The Omni Homestead Resort & Spa has been delighting vacationers ... Analyze and translate guest interactions into service and facility improvements. * Respond to ...

CallMiner

Account Executive - Omni Agent

Build and manage a strong pipeline through proactive value based selling efforts, marketing ... Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions ...

CallMiner

Account Executive - Omni Agent

Waltham, MA · Remote

Build and manage a strong pipeline through proactive value based selling efforts, marketing ... Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions ...

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Manager Omni Interactions information

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$22.5K

$64.2K

$114K

How much do manager omni interactions jobs pay per year?

As of Jul 26, 2026, the average yearly pay for manager omni interactions in the United States is $64,154.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are Manager Omni Interactions?

A Manager Omni Interactions is responsible for overseeing and optimizing customer interactions across multiple channels, such as in-store, online, phone, and social media, to ensure a seamless and consistent customer experience. They develop strategies to integrate these channels, manage teams, and analyze data to improve customer satisfaction and business performance. This role often collaborates with marketing, IT, and customer service departments to create a unified brand experience and respond effectively to customer needs.

What are the key skills and qualifications needed to thrive as a Manager, Omni Interactions, and why are they important?

To thrive as a Manager, Omni Interactions, you need strong leadership, project management, and customer experience strategy skills, usually supported by a degree in business or a related field. Familiarity with omnichannel platforms, CRM systems, and data analytics tools is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for managing teams and delivering seamless customer journeys. These abilities ensure effective coordination, high-quality service delivery, and the ability to meet evolving customer expectations across multiple channels.

How does a Manager of Omni Interactions typically collaborate with cross-functional teams to ensure a seamless customer experience?

A Manager of Omni Interactions works closely with departments such as marketing, sales, customer service, and IT to streamline customer touchpoints across various channels—both online and offline. This role involves coordinating strategies, sharing insights from customer data, and implementing unified processes to create a consistent and engaging customer journey. Collaboration often includes regular meetings, joint projects, and aligning on key performance indicators to measure success. Effective communication and project management are essential, as the manager acts as a bridge between teams to resolve challenges and optimize the overall customer experience.
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What cities are hiring for Manager Omni Interactions jobs? Cities with the most Manager Omni Interactions job openings:
What are the most commonly searched types of Omni Interactions jobs? The most popular types of Omni Interactions jobs are:
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Manager Omni Interactions jobs near you
Infographic showing various Manager Omni Interactions job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $64,154 per year, or $30.8 per hour.
Manager, Omni Learning and Development

Manager, Omni Learning and Development

L'Oreal

Clearwater, FL • On-site

Full-time

Posted 29 days ago

L'Oreal rating

7.2

Company rating: 7.2 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

3rd of 24 rated health and beauty retailers

Job description

Job Title: Manager, Omni Learning and Development
Division: Omni Learning and Development
Supervisor Title: Assistant Vice-President, Omni Learning and Development
Location: St. Petersburg, FL (National Operations Center - NOC)
FLSA Status: Exempt
The Manager, Omni Learning and Development partners closely with the Assistant Vice President of Omni L&D to design, develop, and execute high-impact product education, retail training, and commercial skills programs for field representatives and managers. This role is responsible for creating dynamic, agile training and service materials that complement SalonCentric's selling processes, strategic omni-channel initiatives, and organizational growth.
The successful candidate will embody the Omni L&D mission: serving and transforming the Omni Vision by cultivating a culture of continuous feedback, fostering an inclusive and inspiring learning environment, and leveraging innovative tools and modern educational resources to help our teams grow.
Key Responsibilities
Program Design, Development & Execution
  • Strategic Curriculum Design: Develop and implement comprehensive, strategic training programs and learning paths focused on skills development and product education for both new and existing employees across the Omni Commercial Field teams (inclusive of Street and Store channels).
  • End-to-End Content Creation: Collaborate as part of a high-performing team to design, build, and execute training and education materials. This includes virtual, e-learning, and in-person training curricula, service and sales directives, structured onboarding programs, robust facilitator/leader guides, and actionable business-building resources.
  • Coaching & Leadership Alignment: Partner with field leadership to cascade coaching and leadership tools, establishing a consistent methodology for talent development across the organization.

Operational Agility & Collaboration
  • Operational Flexibility (Core Requirement): Demonstrate high adaptability and a proactive approach by rotating, supporting, and executing across various operational workflows within the broader L&D ecosystem as business needs dictate. This includes stepping in to support diverse instructional design, virtual event production, operational logistics, and multi-channel program rollouts.
  • Cross-Functional Partnership: Build and maintain strong collaborative relationships with Sales, Marketing, Finance, Human Resources, and Brand leadership. Align strategic learning goals with the Commercial Field Sales division's overarching objectives.
  • Field Connectivity: Participate actively in field functions and market visits to build direct, authentic connections with the teams being served, ensuring training remains highly relevant and impactful.
  • Brand Ambassadorship: Serve as a passionate SalonCentric ambassador, embodying company philosophy, culture, and values in all internal and external communications and interactions.
  • Special Projects: Lead and contribute to special, high-priority projects under the strategic direction of the AVP of Omni Learning and Development.

Experience, Competencies and Requirements
Education & Experience
  • Bachelor's degree in Education, Learning and Development, Human Resources, Management, Marketing, or a related field of study (or equivalent practical work experience) is required.
  • 5-7 years of progressive experience in Education, instructional design, Communications, and/or Corporate Training, preferable in a muti-unit retail or commercial field environment.
  • 2+ years of direct project management experience within a Retail, Sales, or Marketing environment is highly preferred.

Core Competencies
  • Operational Agility & Multi-Tasking: Must possess absolute flexibility and willingness to pivot between various operational duties within the L&D department. Proven ability to thrive in a fast-paced, multi-faceted environment and manage multiple priorities simultaneously.
  • Advanced Interpersonal & Influence Skills: Demonstrated capability to influence, guide, and collaborate with staff, stakeholders, and leaders at all levels of the organization.
  • Exemplary Communication & Facilitation: Exceptional presentation, written, and verbal communication skills. Must have proven experience effectively facilitating both virtual and in-person training sessions to large, diverse audiences with high energy and engagement.
  • People Development: A proven track record in coaching, mentoring, and developing both individuals and teams to reach their full potential.
  • Content Design Proficiency: Hands-on experience developing modern training materials (digital learning modules, instructional videos, interactive booklets, and quick-reference guides), utilizing industry-standard design tools.
  • Technical Savvy: High proficiency in Microsoft Office (specifically PowerPoint, Word, and Excel) and familiarity with modern digital presentation, design, or e-learning authoring tools.
  • Industry Passion: Knowledge of and a genuine passion for the Professional Beauty Industry and its professional brands is highly preferred.

Physical & Travel Requirements
  • Ability to travel up to 50% based upon business and market needs.
  • Ability to regularly operate standard office equipment (laptop, printer, etc.).
  • Ability to sit or stand for extended periods during workdays and training events.
  • Ability to lift and move training materials or package displays of up to 10 lbs.

Equal Opportunity Employer
SalonCentric is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender (including pregnancy), national origin, age, disability, veteran status, sexual orientation, or any other status protected under local, state, or federal laws.

What L'Oreal employees say

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Benefits

Hours and flexibility

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About L'Oreal

Sourced by ZipRecruiter

L'Oreal, based in New York, NY, US, is a globally recognized leader in the beauty and cosmetics industry. Founded in 1909 by French chemist, Eugène Schueller, L'Oreal started off as a hair dye company and has since significantly expanded its product lines and geographical reach. Today, L'Oreal offers a diverse array of products ranging from skincare, cosmetics, hair care, and perfumes. Operating in over 130 countries, L'Oreal's mission is to provide anyone, anywhere with beauty products that meet the infinite diversity of their beauty needs and desires. It is committed to sustainable business practices and continually innovates to reduce its environmental impact, contributions which were recognized when it was named one of the "World's Most Ethical Companies" by Ethisphere Institute in 2020.

Industry

Consumer goods and commercial equipment rental services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Social media

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