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Manager Of Training And Development Jobs (NOW HIRING)

Afni, Inc.

On-Site Director of Training

Tucson, AZ

$120K - $160K/yr

Provide logistical support and leadership for course development, delivery, evaluation, process measurements, and cost management of the training department. * Function as the company's point of ...

MAUI JIM, Inc.

Training & Development Intern

Peoria, IL · On-site

$19 - $20/hr

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury ... Build out and organize content within internal and external Learning Management Systems (LMS)

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Manager Of Training And Development information

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$34.5K

$80.6K

$127.5K

How much do manager of training and development jobs pay per year?

As of Jul 14, 2026, the average yearly pay for manager of training and development in the United States is $80,622.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the 70 20 10 rule for training and development?

The 70 20 10 rule for training and development suggests that 70% of learning comes from on-the-job experiences, 20% from social interactions like coaching and mentoring, and 10% from formal training programs. Managers of training and development use this model to design effective employee development strategies that balance experiential learning with structured education.

What is the difference between Manager Of Training And Development vs Training Coordinator?

AspectManager Of Training And DevelopmentTraining Coordinator
CredentialsBachelor's degree, often with certifications in training or HRBachelor's degree, relevant certifications optional
Work EnvironmentOversees training programs, manages teams, develops strategiesCoordinates training sessions, supports trainers, handles logistics
Employer & Industry UsageCommon in corporate, educational, and nonprofit sectorsTypically found in corporate and educational settings

The Manager Of Training And Development focuses on designing, implementing, and overseeing training strategies, often managing teams and budgets. In contrast, the Training Coordinator handles the logistical aspects of training sessions, supporting the development process. Both roles require related skills and certifications but differ in scope and responsibilities.

What does a training and development manager do?

A training and development manager oversees the design, implementation, and evaluation of training programs to improve employee skills and performance. They analyze organizational needs, develop learning strategies, and may use tools like learning management systems (LMS) to deliver training. Strong communication, leadership, and knowledge of instructional design are essential for this role.

What does a Manager of Training and Development do?

A Manager of Training and Development is responsible for overseeing the learning and professional growth of an organization's employees. They design, implement, and evaluate training programs to ensure staff acquire the necessary skills and knowledge to perform their jobs effectively. This role often involves assessing training needs, managing budgets, coordinating with department heads, and measuring the success of training initiatives. The goal is to boost employee performance, satisfaction, and retention through continuous learning and development opportunities.

What are some common challenges faced by a Manager of Training and Development, and how can they be overcome?

Managers of Training and Development often face challenges such as aligning training initiatives with organizational goals, securing buy-in from stakeholders, and measuring the effectiveness of training programs. To overcome these, it's important to conduct regular needs assessments, communicate the value of training to leadership, and use data-driven methods to evaluate program impact. Building strong relationships with department heads and staying updated on industry best practices can also help ensure training remains relevant and impactful.

How much do training managers make in the US?

Training managers in the US typically earn a median annual salary of around $115,000, with salaries ranging from approximately $70,000 to over $180,000 depending on experience, industry, and location. They often require strong leadership, communication skills, and knowledge of training tools and methodologies.

What are the key skills and qualifications needed to thrive as a Manager of Training and Development, and why are they important?

To thrive as a Manager of Training and Development, you need a strong background in instructional design, adult learning principles, and experience in organizational development, often supported by a degree in human resources, education, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and relevant certifications such as CPLP or SHRM-CP is highly beneficial. Excellent communication, leadership, and problem-solving skills distinguish top performers in this role. These skills ensure the effective creation and delivery of training programs that align with organizational goals and foster employee growth.

What is the role of a training and development manager?

A training and development manager oversees the design, implementation, and evaluation of training programs to improve employee skills and organizational performance. They analyze training needs, develop curricula, and collaborate with departments to ensure effective learning initiatives, often using tools like Learning Management Systems (LMS).
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What cities are hiring for Manager Of Training And Development jobs? Cities with the most Manager Of Training And Development job openings:
What are the most commonly searched types of Of Training And Development jobs? The most popular types of Of Training And Development jobs are:
What states have the most Manager Of Training And Development jobs? States with the most job openings for Manager Of Training And Development jobs include:
Manager Of Training And Development jobs near you
Infographic showing various Manager Of Training And Development job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $80,622 per year, or $38.8 per hour.
Retail Banking Training & Development Manager

Retail Banking Training & Development Manager

Leader Bank

Arlington, MA

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Job description

Leader Bank is looking for exceptionally dedicated team members to join one of the country’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary

The Manager of Training & Development is responsible for designing, delivering, and continuously improving training programs across Retail Banking to strengthen service quality, team member capability, and client experience. Reporting to the AVP of Retail Banking, this role serves as a key driver of Leader Bank’s service culture, ensuring consistent execution of the WOW Call / I.C.A.R.E. client service framework across all retail locations.  This position is not based in a single location and requires regular travel across retail banking sites based on business needs.

Responsibilities
Client Service Culture & Standards

  • Define and embed Leader Bank's client service standards across all branches — in-person and phone
  • Develop and maintain a Client Service Playbook that codifies expectations, scripts, and best practices
  • Create branch-level service culture initiatives that connect front-line bankers to the 'why' behind client experience
  • Champion a recognition culture that celebrates WOW moments and reinforces desired behaviors
  • Benchmark Leader Bank's service standards against best-in-class community banks and regional competitors
  • Own, evolve, and scale the WOW Call training program across all retail branches and the EB Call Center
  • Facilitate live and recorded I.C.A.R.E. training sessions for new hires, existing bankers, and branch managers
  • Maintain and update all training materials, scorecards, audit tools, and recognition program assets
  • Partner with Branch Managers to monitor call quality scores and drive continuous improvement
  • Analyze audit results monthly and identify branch-level coaching opportunities

 
Compliance and Regulatory Training

  • Partner with Compliance to ensure all required regulatory training (BSA/AML, FDIC, privacy, fair lending) is delivered on schedule and documented
  • Maintain training completion records and certifications for all retail staff
  • Translate complex compliance content into engaging, understandable training that sticks
  • Support audit readiness by ensuring training documentation is current and accessible

Onboarding and New Hire Training

  • Design and facilitate a structured onboarding program for all new Retail Banking hires
  • Ensure every new banker understands Leader Bank's culture, values, service standards, and I.C.A.R.E. framework before client-facing deployment
  • Create role-specific onboarding tracks for Tellers, Personal Bankers, and Branch Managers
  • Establish 30/60/90-day competency checkpoints for all new retail staff

Measurement & Reporting

  • Track and report training completion rates, call quality scores, and client service KPIs to AVP and Head of Retail monthly
  • Use data from the WOW Call Scorecard and branch audits to identify trends and adjust training priorities
  • Evaluate training effectiveness through pre/post assessments, mystery shop results, and manager feedback
  • Present quarterly training impact reports with actionable insights

Skills & Qualifications
 • Proven excellence in employee onboarding, training, and engagement strategies
 • In-depth knowledge of banking systems, operations, and project management principles
 • Highly skilled in process optimization and cross-departmental collaboration.
 • Strong communicator with demonstrated leadership in team development and strategic initiatives

First 90 Days

  • I.C.A.R.E. training delivered to 100% of retail staff
  • WOW Call audit cadence running in all branches
  • New hire onboarding program documented and launched
  • Compliance training calendar built and on track
  • Relationships established with all Branch Managers

6–12 Months

  • Average WOW Call scores trending upward branch-wide
  • Client Service Playbook complete and distributed
  • Product knowledge training library built out
  • Recognition program generating visible WOW moments
  • Training impact metrics reported to leadership 

Requirements

  • Bachelor’s degree or Associate’s degree
  • 3–5+ years of experience in training, learning & development, or a related field — 
  • Demonstrated experience designing and facilitating learning programs
  • Strong understanding of client service principles and operations
  • Exceptional communication and presentation skills — able to engage and inspire front-line staff
  • Highly organized with project management capability; able to manage multiple programs simultaneously
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Preferred:
  • Experience in banking or with branch network management
  • Background in call quality monitoring, coaching frameworks, or contact center training
  • Familiarity with compliance training requirements in a regulated banking environment
  • Experience building recognition and incentive programs tied to service performance

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class. 

The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Salary Minimum: $80,000.00 - Salary Max: $100,000.00

The range listed is just one component of Leader Bank’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.

Leader Bank is an E-Verify® participant. * For more information, click on the links below:

https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG

https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg

* E-Verify® is a registered trademark of U.S. Department of Homeland Security

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