Manager Of Program Operations Jobs in Riverside, CA

Job Posting Location:

Claremont, CA

Job Posting Title:

Job Description:

Established in 1925, The Claremont Colleges includes five undergraduate liberal arts colleges and two graduate institutions: Pomona College, Claremont Graduate University, Scripps College, Claremont McKenna College, Harvey Mudd College, Pitzer College, and Keck Graduate Institute. Located on contiguous campuses in the Southern California city of Claremont, each institution has its own student body, faculty, governance, curricular emphasis, culture, and mission. Intercollegiate cooperation provides university-scale services and facilities. With 8,500 students and 3,300 faculty and staff located on more than 540 acres of land, The Claremont Colleges benefit from the diverse missions, character and culture, and the integration of academic and extracurricular programs that make up this truly unique consortium. Nestled in the San Gabriel Mountain foothills, Claremont is 32 miles east of Los Angeles and part of the greater Los Angeles County.

Salary Range: $85,000-$100,000

Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

POSTION OVERVIEW

Reports To: Executive Director of TEI

The Evaluator's Institute (TEI) at Claremont Graduate University and the Claremont Evaluation Center (CEC) are building a team of individuals who can help manage existing educational and training programs as well as launch new initiatives that will take the university into the future. The successful candidate has demonstrated strengths in project management, evaluation practice, business development, marketing, operations, and delivering online and hybrid programs.

The position is responsible for program development, client relations, financial analysis and management, supporting faculty relations, and logistical implementation of a portfolio of approximately 8-12 custom and open enrollment evaluation education programs per year, serving approximately 600 professional participants annually. The Program Director works independently, employing strategic analysis to take actions and make decisions that support TEI's and CEC's long-term goals. The position is responsible for the creation of an optimal learning environment for participants and an optimal teaching environment for faculty. This position works closely with the faculty in CEC and TEI and supervises a team of graduate assistants.

Supervisory Responsibility: The Budget Assistant in the School of Social Science, Policy, and Evaluation will report jointly to the Director of Operationsfor TEI and CEC budgeting, and to Dean of SSSPE for all functions.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

Essential Functions:

• Design and implement open-enrollment and custom professional development programs in evaluation, including determination of educational goals and development of program curriculum.
• Assess the effectiveness of faculty and use data to continuously improve faculty performance
• Provide strategic analysis of the programs in relation to competitors by conducting research on competitors and competitive programming. Identify new markets to partner with for evaluation education.
• Price programs, considering revenues, margins, marketplace potential, and competition.
• Administer and execute all details associated with program implementation.
• Work with academic leadership, budget office personnel, information technology staff, enrollment service managers, marketing and communications, finance, and other stakeholders to develop and deliver innovative online learning.
• Professionally represent CGU's TEI and CEC at meetings with corporate, government, and non-profit sponsors, professional groups, and faculty to discuss new and continuing programs.
• Inspect, visit, and develop potential program sites.
• Conduct ongoing evaluation of TEI programs, policies, procedures, and workflows; identify opportunities for improvement; and implement or recommend changes to enhance participant experience, operational efficiency, and program performance.
• Understand and apply the tenets of adult learning theory and provide analysis and input into curriculum and program design to improve the learning experience and enhance the efficacy of TEI and CEC.
• Form strategic partnerships with appropriate organizations.
• Monitor program operations; respond to and resolve issues involving faculty, participants, and program delivery; and document and implement process improvements to support effective and consistent operations.
• Administer TEI Social Betterment award, including: development of supporting infrastructure; marketing efforts; award presentation; and post-award webinar.

Responsibilities:

• Develop and oversee financial budgets.
• Analyze costs, make and implement budgetary changes, and manage financial performance for portfolio of programs.
• Prepare and administer program budgets, with overall profit and loss, revenue and expense responsibility.
• Manage outstanding payments and balance collection; manage TEI investment fund, including developing strategies for increased accountability and measuring ROI.
• Implement procedures to increase group and program revenue and net income.
• Achieve financial targets for all programs.
• Evaluate the profitability potential of prospective programs and find ways to improve financial performance with effective program budgeting.
• Attend offsite client programs and client meetings at local, out-of-state, and international locations.
• Maintain the focus on student success, high quality, and clear business processes.
• Ensure that all project management standards are followed.
• Establish performance goals and key performance indicators and implement strategies to support achievement of program objectives.
• Maintain consistent and accurate status information, data, documentation, and audit trail for each project and implement a communication standards protocol.
• Provide progress and other pertinent reporting to TEI and university leadership.
• Identify opportunities and risks and develop contingency plans.
• Implement a continuous improvement process
• Establish and adapt strong management projects through phases, from development and implementation to improvement.

Other Duties as Assigned

The duties and responsibilities described above are not intended to be an exhaustive list. The employee may be assigned additional duties, projects, or responsibilities that are reasonably related to the position and consistent with the needs of the department, school, and University.

REQUIRED QUALIFICATIONS:

• Master's degree from an accredited institution and significant relevant professional experience.
• Master's degree in one of the following: program evaluation, instructional design, instructional technology, educational technology, or related field.
• Three years of experience and demonstrated success related to online learning and project management, including two years of supervisory experience.
• Excellent analytical and communication skills.
• Knowledge of online learning, project management in a higher education setting, pedagogy and theory, basic budgeting skills, leadership abilities, and advanced knowledge of learning technologies. Proven ability to self-motivate in a team-oriented and high-pressure environment.

PREFERRED QUALIFICATIONS:

• Doctorate preferred. Equivalent combinations of education and experience that demonstrate the required knowledge, skills, and abilities may be considered.
• Education or educational experience with the field of evaluation.
• Project Management Professional (PMP) Certification.
• Demonstrated ability to work with faculty to improve online learning environments.
• Customer relations.
• Process design and experience managing multiple priorities. Innovation and change management.

HOURS: Work Schedule

The regular work schedule for this position is Monday through Friday, 8:30 a.m. to 5:00 p.m. This position is primarily on-site. Upon successful completion of the probationary period and with supervisor approval, the incumbent may be eligible to work remotely up to two (2) days per week. Hours and work location may vary based on departmental and University needs.

To support operational, academic, and institutional priorities, the incumbent may be required to work evenings, weekends, holidays, Commencement activities, student events, orientations, accreditation visits, and other special programs or events. Any work performed outside the regular schedule must be approved in advance and recorded in accordance with University policies and applicable wage and hour laws.

CLASSIFICATION AND STATUS: Full-time, Exempt (Salary). Benefits-eligible.

Physical Activities

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
Never Occasionally Constantly

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
Never Occasionally Constantly

Remaining in a stationary position, often standing or sitting for prolonged periods.
Never Occasionally Constantly

Moving about to accomplish tasks or moving from one worksite to another.
Never Occasionally Constantly

Adjusting or moving objects up to 20 pounds in all directions.
Never Occasionally Constantly

Communicating with others to exchange information.
Never Occasionally Constantly

Repeating motions that may include the wrists, hands and/or fingers.
Never Occasionally Constantly

Operating machinery and/or power tools.
Never Occasionally Constantly

Operating motor vehicles or heavy equipment.
Never Occasionally Constantly

Assessing the accuracy, neatness and thoroughness of the work assigned.

Never Occasionally Constantly

Environmental Conditions

Low temperatures.
Never Occasionally Constantly

High temperatures.
Never Occasionally Constantly

Outdoor elements such as precipitation and wind.
Never Occasionally Constantly

Noisy environments.
Never Occasionally Constantly

Hazardous conditions.
Never Occasionally Constantly

Poor ventilation.
Never Occasionally Constantly

Small and/or enclosed spaces.
Never Occasionally Constantly

No adverse environmental conditions expected.
Never Occasionally Constantly

Physical Demands

Sedentary work that primarily involves sitting/standing.
Never Occasionally Constantly

Light work that includes moving objects up to 20 pounds.
Never Occasionally Constantly

Medium work that includes moving objects up to 50 pounds.
Never Occasionally Constantly

Heavy work that includes moving objects up to 100 pounds or more.
Never Occasionally Constantly

EEO Statement:

Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, gender and/ or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, sex, age, sexual orientation, or physical disability or any other legally protected basis in its employment practice and in admission of students to educational programs and activities in accordance with the requirement of Title IX of the Education Amendments of 1972, Title I of the American Disabilities Act of 1990 and other applicable laws. CGU is committed to affirmative action in employment practices regarding ethnic minorities, the physically challenged, Vietnam-era veterans, and women. This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.

This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others.

It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.

Successful completion of criminal background and DMV checks required for final candidate.