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Manager Non Voice Email Chat Support Jobs (NOW HIRING)

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... JURIS or claims management application experience preferred. Skills & Knowledge Strong computer ...

AdQuick

Customer Support Specialist

New York, NY · Remote

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Respond to customer tickets across email, chat, and in-app messaging - quickly, clearly, and with ...

AdQuick

Customer Support Specialist

New York, NY · On-site +1

$80K - $85K/yr

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Respond to customer tickets across email, chat, and in-app messaging - quickly, clearly, and with ...

Odessa College

Student Support Specialist

Odessa, TX · On-site

Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...

Weight Watchers

Contact Center Supervisor

$60K - $65K/yr

... class support to our members across voice, email, chat, and social media. What You'll Do As a ... High proficiency in Amazon Connect, G-Suite, Microsoft 365, and modern CRM platforms (e.g., Zendesk ...

Essence Journey

Remote Customer Support Associate

Miami, FL · Remote

$16.75 - $23/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support ... tools, email, and chat platforms for remote work * Ability to work independently while managing ...

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All JobsNon Voice Email Chat Support JobsManager Non Voice Email Chat Support Jobs

Manager Non Voice Email Chat Support information

See salary details

$22.5K

$67.9K

$121K

How much do manager non voice email chat support jobs pay per year?

As of Jun 14, 2026, the average yearly pay for manager non voice email chat support in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Non Voice Email Chat Support vs Customer Service Manager?

AspectManager Non Voice Email Chat SupportCustomer Service Manager
Primary ResponsibilitiesOverseeing email and chat support teams, ensuring timely responses, maintaining quality standardsManaging overall customer service operations, including calls, emails, and in-person interactions
Work EnvironmentRemote or office-based, focused on digital communication channelsOffice-based, overseeing multiple communication channels including voice and non-voice
Required SkillsExcellent written communication, team management, familiarity with chat/email toolsStrong leadership, communication skills, experience in customer service processes

The main difference is that Manager Non Voice Email Chat Support specializes in managing digital communication channels like email and chat, focusing on quick, written responses. Customer Service Managers oversee broader customer interactions, including voice support, and handle overall service quality. Both roles require leadership and communication skills but differ in scope and communication methods.

What are the key challenges faced by a Manager in Non-Voice Email and Chat Support, and how can they be effectively addressed?

Managers in Non-Voice Email and Chat Support often encounter challenges such as maintaining high-quality customer interactions across multiple digital channels, ensuring timely response rates, and managing team performance remotely. Effective solutions include implementing robust quality assurance processes, leveraging analytics to monitor response times and customer satisfaction, and providing ongoing coaching to agents. Additionally, fostering strong communication within the team and encouraging collaboration with other departments, like IT and training, can help address technical or process-related issues promptly.

What does a Manager Non Voice Email Chat Support do?

A Manager Non Voice Email Chat Support oversees teams that handle customer inquiries and support through email and chat, rather than phone calls. Their responsibilities include ensuring high quality service, monitoring team performance, resolving escalated issues, and implementing process improvements. They also train and mentor staff, track key metrics, and ensure customer satisfaction goals are met. This role is crucial in companies where digital customer service is a primary channel.

What are the key skills and qualifications needed to thrive as a Manager Non Voice Email Chat Support, and why are they important?

A Manager Non Voice Email Chat Support should have a strong background in customer service operations, team leadership, and problem-solving, typically supported by a bachelor’s degree and relevant experience in non-voice support environments. Familiarity with CRM platforms, ticketing systems, and analytics tools like Zendesk or Salesforce is essential for managing workflow and quality metrics. Excellent communication, conflict resolution, and organizational skills help in motivating teams and ensuring effective client interactions. These competencies are crucial for maintaining high service standards, optimizing team performance, and delivering seamless customer support through digital channels.
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Manager Non Voice Email Chat Support jobs near you
IT Support Associate

IT Support Associate

Donato Technologies, Inc

Memphis, TN • On-site

$16.50 - $21.25/hr

Contractor

Posted 11 days ago

Job description

  • Description:

    Position: IT Support Associate (dedicated chat support)

    Requirement: Customer Service & entry level technical support.

    PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

    ESSENTIAL FUNCTIONS and RESPONSIBILITIES

    Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers. Provides status and follow-up information to internal or external customers. Escalates calls to the appropriate departments. Documents customer issues in call tracking system timely and accurately. Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction. Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers. Provides support after hours via on-call cell phone.

    ADDITIONAL FUNCTIONS and RESPONSIBILITIES

    Performs other duties as assigned. Supports the organization's quality program(s).

     

  • Requirements:QUALIFICATIONS
    **This position is Contract to Hire and Open to Remote** 
    Hours are 8:30 am – 5:00 pm CST Monday – Friday 
    Education & Licensing Associate degree in a computer technology field preferred.
     

    Position: IT Support Associate (dedicated chat support)

    Requirement: Customer Service & entry level technical support.

    Lifting requirement, our team to lift between 20 and 40 pounds.
    Experience Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.
    Skills & Knowledge Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office Strong oral, written and business communication skills Analytical, interpretive and decision-making skills Strong organizational skills Excellent interpersonal and customer service skills Excellent negotiation and conflict resolution skills Strong stress and time management skills Ability to work in a team environment Ability to meet or exceed Performance Competencies
    WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations.
    Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
    Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking
    NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.