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Manager Non Voice Email Chat Support Jobs (NOW HIRING)

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

... phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as ... Manage customer contract renewals within an incentive and performance based program. * Customer ...

FirstLight

Customer Support Specialist

Portsmouth, NH · On-site

$22 - $25/hr

... phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as ... Manage customer contract renewals within an incentive and performance based program. * Customer ...

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Experience using: * CRM systems * Slack * Zoom * Phone/email/chat support tools * Strong communication and problem-solving abilities * High attention to detail and professionalism * Comfortable ...

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All JobsNon Voice Email Chat Support JobsManager Non Voice Email Chat Support Jobs

Manager Non Voice Email Chat Support information

See salary details

$22.5K

$67.9K

$121K

How much do manager non voice email chat support jobs pay per year?

As of Jul 13, 2026, the average yearly pay for manager non voice email chat support in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Non Voice Email Chat Support vs Customer Service Manager?

AspectManager Non Voice Email Chat SupportCustomer Service Manager
Primary ResponsibilitiesOverseeing email and chat support teams, ensuring timely responses, maintaining quality standardsManaging overall customer service operations, including calls, emails, and in-person interactions
Work EnvironmentRemote or office-based, focused on digital communication channelsOffice-based, overseeing multiple communication channels including voice and non-voice
Required SkillsExcellent written communication, team management, familiarity with chat/email toolsStrong leadership, communication skills, experience in customer service processes

The main difference is that Manager Non Voice Email Chat Support specializes in managing digital communication channels like email and chat, focusing on quick, written responses. Customer Service Managers oversee broader customer interactions, including voice support, and handle overall service quality. Both roles require leadership and communication skills but differ in scope and communication methods.

What are the key challenges faced by a Manager in Non-Voice Email and Chat Support, and how can they be effectively addressed?

Managers in Non-Voice Email and Chat Support often encounter challenges such as maintaining high-quality customer interactions across multiple digital channels, ensuring timely response rates, and managing team performance remotely. Effective solutions include implementing robust quality assurance processes, leveraging analytics to monitor response times and customer satisfaction, and providing ongoing coaching to agents. Additionally, fostering strong communication within the team and encouraging collaboration with other departments, like IT and training, can help address technical or process-related issues promptly.

What does a Manager Non Voice Email Chat Support do?

A Manager Non Voice Email Chat Support oversees teams that handle customer inquiries and support through email and chat, rather than phone calls. Their responsibilities include ensuring high quality service, monitoring team performance, resolving escalated issues, and implementing process improvements. They also train and mentor staff, track key metrics, and ensure customer satisfaction goals are met. This role is crucial in companies where digital customer service is a primary channel.

What are the key skills and qualifications needed to thrive as a Manager Non Voice Email Chat Support, and why are they important?

A Manager Non Voice Email Chat Support should have a strong background in customer service operations, team leadership, and problem-solving, typically supported by a bachelor’s degree and relevant experience in non-voice support environments. Familiarity with CRM platforms, ticketing systems, and analytics tools like Zendesk or Salesforce is essential for managing workflow and quality metrics. Excellent communication, conflict resolution, and organizational skills help in motivating teams and ensuring effective client interactions. These competencies are crucial for maintaining high service standards, optimizing team performance, and delivering seamless customer support through digital channels.
More about Manager Non Voice Email Chat Support jobs
What cities are hiring for Manager Non Voice Email Chat Support jobs? Cities with the most Manager Non Voice Email Chat Support job openings:
What are the most commonly searched types of Non Voice Email Chat Support jobs? The most popular types of Non Voice Email Chat Support jobs are:
What states have the most Manager Non Voice Email Chat Support jobs? States with the most job openings for Manager Non Voice Email Chat Support jobs include:
What job categories do people searching Manager Non Voice Email Chat Support jobs look for? The top searched job categories for Manager Non Voice Email Chat Support jobs are:
Manager Non Voice Email Chat Support jobs near you
Infographic showing various Manager Non Voice Email Chat Support job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Genesys Cloud CX Developer

Genesys Cloud CX Developer

Donato Technologies, Inc

Newark, NJ • On-site

$50 - $56/hr

Contractor

Re-posted 2 days ago

Job description

Job Title: Genesys Cloud CX Developer
Location: Newark, NJ Onsite
No. of Demands: 2

Job Description:

  • Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
  • Functional and hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect.
  • Thorough understanding of Genesys Framework and integration with internal and external components.
  • Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
  • Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Must have strong knowledge of:
Genesys Architect Flows, Data Actions, OAuth, Integration objects, Genesys integration with ancillary products, Genesys Cloud Reporting, and APIs.