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Manager Non Voice Email Chat Support Jobs (NOW HIRING)

MM International

Genesys IVR developer

Newark, NJ · On-site

... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...

Kelly Services

Chat Support Agent

Smyrna, TN

Experience with CRM or ticketing systems * Strong problem-solving skills Education Requirements ... Apply to be Chat Support Agent today! #GRACE As part of our promise to talent, Kelly supports those ...

ClifyX

Teams SME (non-Voice)

Austin, TX

... 1. Provide support on daily customer initiated and controlled operations of the services in ... Knowledge of App Centric Mgmt. for Teams 20. Knowledge of API Registrations for Teams Apps both ...

InfoTree

Be Seen First

Chat Support Agent

Smyrna, TN · On-site

$24 - $25/hr

Create PowerPoint and Excel documents for upper management * Complete support tasks as requested to assist team members * Create and monitor Salesforce Reports and Dashboards * Make outcalls to ...

New

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

... support for said language (chat, voice, email) working with direct consumers (B2C) Must be able to ... and mastering customer management tools to simultaneously communicate with users while ...

Gotham Biotech

Live Chat Support Agent

Portland, ME · Remote

$22 - $25/hr

Live Chat Support Agent Industry: Customer Service & Digital Support Salary: $23-$25 per hour ... Maintain detailed and accurate records of all customer interactions in the CRM system.

FirstLight

Customer Support Specialist

Portsmouth, NH · On-site

$22 - $25/hr

... phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as ... Manage customer contract renewals within an incentive and performance based program. * Customer ...

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

... phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as ... Manage customer contract renewals within an incentive and performance based program. * Customer ...

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All JobsNon Voice Email Chat Support JobsManager Non Voice Email Chat Support Jobs

Manager Non Voice Email Chat Support information

See salary details

$22.5K

$67.9K

$121K

How much do manager non voice email chat support jobs pay per year?

As of Jun 14, 2026, the average yearly pay for manager non voice email chat support in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Non Voice Email Chat Support vs Customer Service Manager?

AspectManager Non Voice Email Chat SupportCustomer Service Manager
Primary ResponsibilitiesOverseeing email and chat support teams, ensuring timely responses, maintaining quality standardsManaging overall customer service operations, including calls, emails, and in-person interactions
Work EnvironmentRemote or office-based, focused on digital communication channelsOffice-based, overseeing multiple communication channels including voice and non-voice
Required SkillsExcellent written communication, team management, familiarity with chat/email toolsStrong leadership, communication skills, experience in customer service processes

The main difference is that Manager Non Voice Email Chat Support specializes in managing digital communication channels like email and chat, focusing on quick, written responses. Customer Service Managers oversee broader customer interactions, including voice support, and handle overall service quality. Both roles require leadership and communication skills but differ in scope and communication methods.

What are the key challenges faced by a Manager in Non-Voice Email and Chat Support, and how can they be effectively addressed?

Managers in Non-Voice Email and Chat Support often encounter challenges such as maintaining high-quality customer interactions across multiple digital channels, ensuring timely response rates, and managing team performance remotely. Effective solutions include implementing robust quality assurance processes, leveraging analytics to monitor response times and customer satisfaction, and providing ongoing coaching to agents. Additionally, fostering strong communication within the team and encouraging collaboration with other departments, like IT and training, can help address technical or process-related issues promptly.

What does a Manager Non Voice Email Chat Support do?

A Manager Non Voice Email Chat Support oversees teams that handle customer inquiries and support through email and chat, rather than phone calls. Their responsibilities include ensuring high quality service, monitoring team performance, resolving escalated issues, and implementing process improvements. They also train and mentor staff, track key metrics, and ensure customer satisfaction goals are met. This role is crucial in companies where digital customer service is a primary channel.

What are the key skills and qualifications needed to thrive as a Manager Non Voice Email Chat Support, and why are they important?

A Manager Non Voice Email Chat Support should have a strong background in customer service operations, team leadership, and problem-solving, typically supported by a bachelor’s degree and relevant experience in non-voice support environments. Familiarity with CRM platforms, ticketing systems, and analytics tools like Zendesk or Salesforce is essential for managing workflow and quality metrics. Excellent communication, conflict resolution, and organizational skills help in motivating teams and ensuring effective client interactions. These competencies are crucial for maintaining high service standards, optimizing team performance, and delivering seamless customer support through digital channels.
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Manager Non Voice Email Chat Support jobs near you
Genesys IVR developer

Genesys IVR developer

MM International

Newark, NJ • On-site

Contractor

Posted 4 days ago

Job description

Role: Genesys IVR developer

Location: Hybrid 3 times a week in Newark, Nj, will take relos

Duration: 12 month contract

Needs:
IVR

Genesys Cloud CX

Voice and non voice application experience

Genesys cert would be nice to have


Job Description
Job Description: IVR Chatbot Developer (Genesys focus), Level 3, Hybrid-Newark

9-12 month engagement

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot.  The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).  Key skills/experiences include: Self-Service, API, Conversational Bot

Requirements:

- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.

- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.

- Thorough understanding of Genesys Framework, Integration with internal and external components.

- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)