ZipRecruiter

Log In

1

Manager Non Voice Email Chat Support Jobs (NOW HIRING)

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. · Delivery credentials for Self-Service and Analytics solutions enabled with speech-based ...

ibex

Backoffice Representative

Crittenden, NY · On-site

$15 - $20.50/hr

... support to their customers -- it is our mission. We focus on providing the environment, selection ... When necessary the option to flex from backoffice, email, chat and voice lobs Qualifications ...

Kelly Services

Chat Support Agent

Smyrna, TN

Experience with CRM or ticketing systems * Strong problem-solving skills Education Requirements ... Apply to be Chat Support Agent today! #GRACE As part of our promise to talent, Kelly supports those ...

AYS

Live Chat Support Agent

Phoenix, AZ · Remote

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and ... manage time effectively in a fast-paced environment - Familiarity with live chat software and ...

ClifyX

Teams SME (non-Voice)

Austin, TX

... 1. Provide support on daily customer initiated and controlled operations of the services in ... Knowledge of App Centric Mgmt. for Teams 20. Knowledge of API Registrations for Teams Apps both ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

... support for said language (chat, voice, email) working with direct consumers (B2C) Must be able to ... and mastering customer management tools to simultaneously communicate with users while ...

Gotham Biotech

Live Chat Support Agent

Portland, ME · Remote

$22 - $25/hr

Live Chat Support Agent Industry: Customer Service & Digital Support Salary: $23-$25 per hour ... Maintain detailed and accurate records of all customer interactions in the CRM system.

Zelis

Director, Payee Services

Saint Petersburg, FL · On-site

... voice, email, chat), with exposure to BPO/vendor management. * Strong leadership and people ... Accessibility Support We are dedicated to ensuring our application process is accessible to all ...

next page

Showing results 1-20

All JobsNon Voice Email Chat Support JobsManager Non Voice Email Chat Support Jobs

Manager Non Voice Email Chat Support information

See salary details

$22.5K

$67.9K

$121K

How much do manager non voice email chat support jobs pay per year?

As of Jun 15, 2026, the average yearly pay for manager non voice email chat support in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Non Voice Email Chat Support vs Customer Service Manager?

AspectManager Non Voice Email Chat SupportCustomer Service Manager
Primary ResponsibilitiesOverseeing email and chat support teams, ensuring timely responses, maintaining quality standardsManaging overall customer service operations, including calls, emails, and in-person interactions
Work EnvironmentRemote or office-based, focused on digital communication channelsOffice-based, overseeing multiple communication channels including voice and non-voice
Required SkillsExcellent written communication, team management, familiarity with chat/email toolsStrong leadership, communication skills, experience in customer service processes

The main difference is that Manager Non Voice Email Chat Support specializes in managing digital communication channels like email and chat, focusing on quick, written responses. Customer Service Managers oversee broader customer interactions, including voice support, and handle overall service quality. Both roles require leadership and communication skills but differ in scope and communication methods.

What are the key challenges faced by a Manager in Non-Voice Email and Chat Support, and how can they be effectively addressed?

Managers in Non-Voice Email and Chat Support often encounter challenges such as maintaining high-quality customer interactions across multiple digital channels, ensuring timely response rates, and managing team performance remotely. Effective solutions include implementing robust quality assurance processes, leveraging analytics to monitor response times and customer satisfaction, and providing ongoing coaching to agents. Additionally, fostering strong communication within the team and encouraging collaboration with other departments, like IT and training, can help address technical or process-related issues promptly.

What does a Manager Non Voice Email Chat Support do?

A Manager Non Voice Email Chat Support oversees teams that handle customer inquiries and support through email and chat, rather than phone calls. Their responsibilities include ensuring high quality service, monitoring team performance, resolving escalated issues, and implementing process improvements. They also train and mentor staff, track key metrics, and ensure customer satisfaction goals are met. This role is crucial in companies where digital customer service is a primary channel.

What are the key skills and qualifications needed to thrive as a Manager Non Voice Email Chat Support, and why are they important?

A Manager Non Voice Email Chat Support should have a strong background in customer service operations, team leadership, and problem-solving, typically supported by a bachelor’s degree and relevant experience in non-voice support environments. Familiarity with CRM platforms, ticketing systems, and analytics tools like Zendesk or Salesforce is essential for managing workflow and quality metrics. Excellent communication, conflict resolution, and organizational skills help in motivating teams and ensuring effective client interactions. These competencies are crucial for maintaining high service standards, optimizing team performance, and delivering seamless customer support through digital channels.
More about Manager Non Voice Email Chat Support jobs
What cities are hiring for Manager Non Voice Email Chat Support jobs? Cities with the most Manager Non Voice Email Chat Support job openings:
What are the most commonly searched types of Non Voice Email Chat Support jobs? The most popular types of Non Voice Email Chat Support jobs are:
What states have the most Manager Non Voice Email Chat Support jobs? States with the most job openings for Manager Non Voice Email Chat Support jobs include:
What job categories do people searching Manager Non Voice Email Chat Support jobs look for? The top searched job categories for Manager Non Voice Email Chat Support jobs are:
Manager Non Voice Email Chat Support jobs near you
IVR Chatbot

IVR Chatbot

Donato Technologies, Inc

Newark, NJ • On-site

Contractor

Posted 4 days ago

Job description

IVR Chatbot Developer (Genesys focus)

·Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

·Hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows.

·Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.

·Thorough understanding of Genesys Framework and integration with internal and external components.

·Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)