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Manager Non Voice Email Chat Support Jobs (NOW HIRING)

Zelis

Director, Payee Services

Saint Petersburg, FL · On-site

... voice, email, chat), with exposure to BPO/vendor management. * Strong leadership and people ... Accessibility Support We are dedicated to ensuring our application process is accessible to all ...

Weight Watchers

Contact Center Supervisor

OR · Remote

... class support to our members across voice, email, chat, and social media. What You'll Do As a ... High proficiency in Amazon Connect, G-Suite, Microsoft 365, and modern CRM platforms (e.g., Zendesk ...

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Sierra

Software Engineer, Voice

San Francisco, CA · On-site

Sierra helps businesses to build and deploy AI agents that communicate with users across channels such as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San ...

Clerk AI

Staff Design Engineer

San Francisco, CA · On-site

... management (SMS, voice, email) * Champion user experience and accessibility across our platform ... non-technical users * Contribute to the design and development of reusable component patterns for ...

HOLT Group

Customer Care Representative 1

San Antonio, TX · On-site

$13.75 - $18.75/hr

... voice, email, chat). CCRs are primarily responsible for driving concierge-level support via ... Exceptional organizational, time management, and multi-tasking skills * Excellent communication and ...

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Manager Non Voice Email Chat Support information

See salary details

$22.5K

$67.9K

$121K

How much do manager non voice email chat support jobs pay per year?

As of Jun 14, 2026, the average yearly pay for manager non voice email chat support in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Non Voice Email Chat Support vs Customer Service Manager?

AspectManager Non Voice Email Chat SupportCustomer Service Manager
Primary ResponsibilitiesOverseeing email and chat support teams, ensuring timely responses, maintaining quality standardsManaging overall customer service operations, including calls, emails, and in-person interactions
Work EnvironmentRemote or office-based, focused on digital communication channelsOffice-based, overseeing multiple communication channels including voice and non-voice
Required SkillsExcellent written communication, team management, familiarity with chat/email toolsStrong leadership, communication skills, experience in customer service processes

The main difference is that Manager Non Voice Email Chat Support specializes in managing digital communication channels like email and chat, focusing on quick, written responses. Customer Service Managers oversee broader customer interactions, including voice support, and handle overall service quality. Both roles require leadership and communication skills but differ in scope and communication methods.

What are the key challenges faced by a Manager in Non-Voice Email and Chat Support, and how can they be effectively addressed?

Managers in Non-Voice Email and Chat Support often encounter challenges such as maintaining high-quality customer interactions across multiple digital channels, ensuring timely response rates, and managing team performance remotely. Effective solutions include implementing robust quality assurance processes, leveraging analytics to monitor response times and customer satisfaction, and providing ongoing coaching to agents. Additionally, fostering strong communication within the team and encouraging collaboration with other departments, like IT and training, can help address technical or process-related issues promptly.

What does a Manager Non Voice Email Chat Support do?

A Manager Non Voice Email Chat Support oversees teams that handle customer inquiries and support through email and chat, rather than phone calls. Their responsibilities include ensuring high quality service, monitoring team performance, resolving escalated issues, and implementing process improvements. They also train and mentor staff, track key metrics, and ensure customer satisfaction goals are met. This role is crucial in companies where digital customer service is a primary channel.

What are the key skills and qualifications needed to thrive as a Manager Non Voice Email Chat Support, and why are they important?

A Manager Non Voice Email Chat Support should have a strong background in customer service operations, team leadership, and problem-solving, typically supported by a bachelor’s degree and relevant experience in non-voice support environments. Familiarity with CRM platforms, ticketing systems, and analytics tools like Zendesk or Salesforce is essential for managing workflow and quality metrics. Excellent communication, conflict resolution, and organizational skills help in motivating teams and ensuring effective client interactions. These competencies are crucial for maintaining high service standards, optimizing team performance, and delivering seamless customer support through digital channels.
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Manager Non Voice Email Chat Support jobs near you
Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Aureon

La Crosse, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

200th of 204 rated it services

Job description

Job Responsibilities:

  • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?

  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

  • High school or equivalent

Required Skills:

  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

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