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Manager Knowledge Management Jobs in Utah (NOW HIRING)

Workstream

Revenue Operations Manager

Lehi, UT · On-site

$120K - $140K/yr

Exceptional writing and organizational skills with a passion for documentation and knowledge management. * Ability to thrive in an unstructured, fast-paced environment and build processes from the ...

Wsgr

Practice Support Lawyer, M&A

Salt Lake City, UT · On-site +1

Responsibilities Knowledge Management & Resources * Draft, maintain, and promote standard form agreements and key documents for the M&A practice * Curate and continuously improve a library of high ...

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Manager Knowledge Management information

See Utah salary details

$25K

$74.4K

$125.2K

How much do manager knowledge management jobs pay per year?

As of Aug 9, 2026, the average yearly pay for manager knowledge management in Utah is $74,356.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $106,100.00 per year, depending on experience, location, and employer.

What is the difference between Manager Knowledge Management vs Knowledge Coordinator?

AspectManager Knowledge ManagementKnowledge Coordinator
ResponsibilitiesOversees knowledge strategies, manages teams, develops policiesSupports knowledge sharing, updates databases, assists with content management
Required SkillsLeadership, strategic planning, communicationOrganizational skills, attention to detail, technical proficiency
CertificationsKnowledge Management certifications, project managementBasic certifications, familiarity with knowledge tools
Work EnvironmentOffice-based, managerial settingOffice or remote, support role

The main difference is that the Manager Knowledge Management leads and develops knowledge strategies, while the Knowledge Coordinator supports daily knowledge sharing activities. Managers focus on strategic oversight, whereas coordinators handle operational tasks to ensure information flows smoothly within organizations.

What are the key skills and qualifications needed to thrive as a manager knowledge management, and why are they important?

To thrive as a Manager Knowledge Management, you need expertise in information management, content strategy, and business process improvement, typically backed by a relevant degree and experience in knowledge management practices. Familiarity with knowledge management systems (like SharePoint or Confluence), taxonomy development, and certifications such as CKM (Certified Knowledge Manager) are valuable. Strong communication, leadership, and change management skills are crucial for fostering knowledge sharing and driving organizational culture. These skills ensure the effective capture, organization, and dissemination of knowledge, leading to improved decision-making and operational efficiency.

What does a manager knowledge management do?

A Manager of Knowledge Management is responsible for overseeing the processes and systems that help an organization capture, organize, share, and utilize information and expertise effectively. They develop strategies to ensure valuable knowledge is documented, accessible, and used to support business goals. This role often involves implementing knowledge management tools, facilitating collaboration among teams, and promoting best practices for information sharing. Managers in this field also assess gaps in knowledge and work to bridge them, ensuring continuous learning and improvement across the organization.

How does a manager knowledge management typically collaborate with other departments to ensure effective knowledge sharing?

A Manager Knowledge Management frequently works across departments—such as IT, HR, and operations—to develop and maintain systems that facilitate information sharing. They lead workshops, establish best practices, and ensure alignment between knowledge initiatives and organizational goals. Regular meetings, cross-functional projects, and feedback sessions are common, allowing the manager to tailor knowledge resources to specific team needs and ensure seamless access. This collaborative approach not only improves workflow efficiency but also fosters a culture of continuous learning and innovation.
What are the most commonly searched types of Knowledge Management jobs in Utah? The most popular types of Knowledge Management jobs in Utah are:
What are popular job titles related to Manager Knowledge Management jobs in Utah? For Manager Knowledge Management jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Manager Knowledge Management jobs in Utah look for? The top searched job categories for Manager Knowledge Management jobs in Utah are:
What cities in Utah are hiring for Manager Knowledge Management jobs? Cities in Utah with the most Manager Knowledge Management job openings:
Manager Knowledge Management jobs near you
Infographic showing various Manager Knowledge Management job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $74,356 per year, or $35.7 per hour.

Junior Customer Success Manager - Contract 9-12 months

Carv.io

Park City, UT • On-site

Other

Posted 6 days ago

Job description

Full-time contract, 9-12 months. Immediate start date.
Location: Park City, Utah. 5 days in office per week, with some weekends.
About the role
We're looking for a Customer Success Manager to be the operational backbone of our Customer Experience (CX) team. The role is critical and at the front line with our customers as we scale into a new and exciting product direction for this winter. We're looking for you to run the CS team and drive us forward. This is a cross-functional role for someone who loves building systems that make teams run smoothly - combining CRM operations, people operations, HR systems ownership, and office and events coordination.
Your work will directly shape both the experience of our customers and the day-to-day experience of the people who serve them.
What you'll do
Knowledge management & CRM performance
  • Govern CRM usage across the CX team - setting data quality standards, enforcing hygiene protocols and tracking performance.
  • Collaborate with CX Managers to spot knowledge gaps and turn them into new or updated knowledge base articles.
  • Monitor self-serve metrics and use the insights to reduce repeat contacts and escalations.
  • Define and manage quality-of-service standards across email, chat and phone, including response-time SLAs and CSAT benchmarks.
  • Lead regular audits of knowledge base content and CRM workflows, retiring stale material and improving search relevance.
  • Identify tooling improvements and champion adoption of features that make agents more efficient and customers happier.
People operations
  • Manage our intern program end to end - onboarding, day-to-day support, performance check-ins and offboarding.
  • Own our HR platform (Rippling): automating holiday requests, approvals, and balance tracking; configuring rota templates and scheduling workflows; streamlining hiring and onboarding sequences; and automating performance review admin and reminders.
  • Review and publish team rotas to ensure strong coverage across peak and off-peak periods.
  • Oversee holiday scheduling to balance employee wellbeing with business continuity.
Office & events coordination
  • Run day-to-day US office operations for the new office and accommodation we're opening this year in Park City
  • Plan and deliver internal team events, mostly in the form of offsites, on budget and on time.
  • Gather post-event feedback to keep improving the employee experience.
What success looks like
In your first year, you'll be measured on outcomes like:
  • Efficiency: reclaiming significant time currently lost to manual HR and scheduling work through automation.
  • Coverage: consistently strong schedule coverage during peak periods.
  • Team satisfaction: a healthy employee NPS, reflecting a well-run, well-supported team.
  • Self-service: a high share of customer enquiries resolved through the knowledge base without agent contact.
  • Responsiveness & quality: meeting response-time SLAs and high CSAT across channels, with time-to-resolution improving year over year.
  • Events: high event satisfaction scores, delivered within budget.
What we're looking for
  • A people-first mindset: you care about both customer outcomes and team culture.
  • Experience in customer experience, support operations, people operations, or a similar cross-functional operations role.
  • Experience managing interns or junior team members.
  • A track record of owning and improving processes: you spot manual, repetitive work and automate it.
  • Hands-on experience with an HR platform (Rippling a plus) and/or CRM and support tooling.
  • Comfort working with data and metrics to drive decisions and demonstrate impact.
  • Strong organisational and project-management skills, with the ability to juggle people, systems and events at once.
  • Excellent communication and stakeholder-management skills, especially partnering with managers.
  • Event and/or office coordination experience, with an eye for logistics and budgets.
  • Experience scaling operations through periods of team or regional growth.
What we offer
  • Competitive salary and bonus
  • Opportunity for accommodation in our Park City accommodation
  • A ski pass for local mountains
How To Apply
Please apply below. In your covering letter, please include:
  • Why you think you are a good fit for this role.
  • A description of your skiing experience.

Apply