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Jonas Software

Director of Support

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care ...

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Service Coordinator

Wilmington, MA

$21.50 - $27.25/hr

Ability to manage multiple objectives and properly prioritize workload * Experience with Jonas Software considered a plus Additional Information Associates degree in a Technical or Business ...

Pike13, Inc.

Product Manager

Seattle, WA · On-site +1

Operating under the Jonas Software Group, we are a proud subsidiary of the public company ... Product Management and Strategy * Act as primary product manager for Pike13 products. * Work ...

Colleton River Club, Inc.

Events Manager

Bluffton, SC · On-site

Manage financial requirements for an event including budgeting, deposits, final payments, and ... Jonas software knowledge a plus Able to flex work schedule each week to include evenings, weekends ...

Colleton River Club, Inc.

Events Manager

Bluffton, SC · On-site

Manage financial requirements for an event including budgeting, deposits, final payments, and ... Jonas software knowledge a plus Able to flex work schedule each week to include evenings, weekends ...

Wellington Club

Assistant Controller

Wellington, FL · On-site

$65K - $85K/yr

... • Jonas software experience a plus • Paylocity experience a plus Job Knowledge, Core ... manage multiple tasks with priorities and work-flow. • General knowledge of Generally Accepted ...

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How much do manager jonas software jobs pay per year?

As of Jul 18, 2026, the average yearly pay for manager jonas software in the United States is $142,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $169,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Jonas Software vs Project Manager Jonas Software?

AspectManager Jonas SoftwareProject Manager Jonas Software
CertificationsTypically PMP, CAPM, or industry-specific certificationsOften PMP, CAPM, or Agile certifications
Work EnvironmentOversees teams, manages operations, strategic planningManages specific projects, coordinates teams, ensures project delivery
Industry UsageCommon in software, IT, and tech companiesCommon in software development, IT, and consulting firms

The Manager Jonas Software focuses on overseeing teams and strategic operations, while the Project Manager Jonas Software concentrates on managing individual projects from initiation to completion. Both roles require similar certifications and are prevalent in the software and tech industries, but their core responsibilities differ in scope and focus.

What cities are hiring for Manager Jonas Software jobs? Cities with the most Manager Jonas Software job openings:
What are the most commonly searched types of Jonas Software jobs? The most popular types of Jonas Software jobs are:
What states have the most Manager Jonas Software jobs? States with the most job openings for Manager Jonas Software jobs include:
What job categories do people searching Manager Jonas Software jobs look for? The top searched job categories for Manager Jonas Software jobs are:
Manager Jonas Software jobs near you
Infographic showing various Manager Jonas Software job openings in the United States as of July 2026, with employment types broken down into 5% Internship, 27% As Needed, 1% Full Time, 56% Contract, 10% Nights, and 1% Summer. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $142,832 per year, or $68.7 per hour.

Director of Support

Jonas Software

Remote

Full-time

Posted 18 hours ago

Job description


Job Position - Director of Support
Location - Remote USA (100%)
Brief Summary of the job: The Director of Support at PrestoSports is responsible for defining the strategy, operations, and execution of world-class technical support for all PrestoSports clients, primarily collegiate athletic departments and conference offices. This role leads the entire Support organization, focusing on maximizing customer retention, achieving aggressive SLAs, and driving continuous improvement in the customer experience using data-driven insights. This leader acts as a critical voice of the customer, partnering with Product and Engineering teams to prioritize bug fixes, reduce support volume, and ensure the successful adoption of the PrestoSports Super Suite (Websites, Mobile Apps, Stats, Social Graphics.). A core function of this role is to champion the professional growth and coaching of the support team, ensuring high engagement and low turnover.
Responsibilities:
  • Define, track, and consistently meet or exceed key performance indicators (KPIs) for the support organization, including First Contact Resolution (FCR), Customer Satisfaction (CSAT), and average resolution time (ART).
  • Develop, coach, and mentor a high-performing support team, fostering a culture of urgency, accountability, and deep product knowledge across all PrestoSports offerings, and creating clear pathways for career growth and professional development.
  • Design, deploy, and continuously optimize AI-driven support solutions (such as Intercom/Fin) to automate tier-one responses, enhance self-service discovery, and improve agent efficiency without compromising personalized client care.
  • Oversee and optimize the support technology stack, with primary focus on leveraging Salesforce Service Cloud for case management, reporting, and knowledge base integration, and utilizing Jira for seamless escalation and bug tracking with Development.
  • Manage and optimize workflows between automated AI conversational agents and live support tiers, ensuring seamless ticket escalation, accurate context handoff, and a frictionless client experience.
  • Establish performance baselines and KPIs for AI support tools, tracking metrics such as AI resolution rate, deflection accuracy, and customer sentiment during AI interactions.
  • Manage communication during critical incidents and outages, coordinating resources and providing timely, clear updates to both internal stakeholders and external clients.
  • Investigate and champion the integration of emerging AI and machine learning tools to enhance self-service options, automate tier-one response, and improve agent efficiency without compromising personalized client care.
  • Analyze support data and trends to identify root causes of client issues, translating insights into actionable recommendations for the Product and Engineering teams to reduce future support volume.
  • Ensure the creation and maintenance of a comprehensive, high-quality knowledge base and self-service portal tailored to the unique needs of Sports Information Directors and athletic administrators.
  • Manage the support budget, including staffing, tooling, and training resources, ensuring cost-effective service delivery.

Qualifications: Education:
  • Bachelor's degree in Business Administration, Information Technology, or a related field.

Experience:
  • 8+ years of experience in a technical client support or customer success role within a high-growth SaaS environment.
  • 5+ years of experience in a leadership or management role, specifically managing a high-volume, global or 24/7 technical support team. Demonstrable success in coaching, performance management, and career development for direct reports is essential.
  • Proven track record of successfully implementing, managing, and tuning customer-facing AI support agents or chatbots in a SaaS production environment (experience with Intercom and its Fin AI agent is highly preferred).
  • Demonstrable hands-on experience and expertise working with Salesforce Service Cloud (including administration, reporting, and customization).
  • Proven experience managing ticketing workflows and escalation processes using Jira or similar development tracking systems.
  • Strong, verifiable experience or professional background in the sports, college athletics, or higher education market is mandatory.

Knowledge:
  • Expert-level knowledge of customer support best practices, quality assurance, and service level agreement (SLA) management.
  • Deep understanding of conversational AI capabilities, Prompt Engineering for AI customer service agents, retrieval-augmented generation (RAG) concepts, and knowledge-base structuring for AI training.
  • Deep understanding of common web, streaming, and software platforms used by athletic departments (e.g., CMS, live stats systems).
  • Familiarity with foundational principles of AI/ML as they apply to customer support, such as automated triage, chatbot deployment, and predictive analytics.
  • Proficiency in utilizing data to drive operational decisions (e.g., CSAT scores, time-to-resolution, ticket categorization).

#LI-PP1
Business Unit:
Scheduled Weekly Hours:
40
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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