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Manager Customer Success Manager Jobs in Reston, VA

Citian

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Wolters Kluwer

Customer Success Manager

Washington, DC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Posted today

Genlogs

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Management (CSM) is Workday's bridge between our Professional Services and Production Services teams. Members of CSM advocate on behalf of Workday customers and take a team-based ...

Appian

Customer Success Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Socket.dev

Customer Success Manager

Mclean, VA · On-site

$125 - $250/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager Location: Tysons Corner- Hybrid | In-Office Options About the Role TechnoMile is looking for a Customer Success Manager to join our team! This role owns a dedicated ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

SailPoint Technologies

Customer Success Manager

Washington, DC · On-site

$59K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value ...

Everfox

Customer Success Manager

Herndon, VA · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

100 Everfox Holdings, LLC

Customer Success Manager

Herndon, VA · On-site

$93.40 - $127.90/hr

  • Medical

  • Retirement

  • PTO

We are looking for a Customer Success Manager (CSM) to build and sustain strong customer relationships that drive satisfaction, retention, and growth. Location This is a hybrid role in Hendon, VA or ...

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Showing results 21-40

All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Reston, VA

Manager Customer Success Manager information

See Reston, VA salary details

$23.9K

$63.8K

$106.6K

How much do manager customer success manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for manager customer success manager in Reston, VA is $63,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $71,800.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.

What are the most commonly searched types of Customer Success Manager jobs in Reston, VA?

The most popular types of Customer Success Manager jobs in Reston, VA are:

What are popular job titles related to Manager Customer Success Manager jobs in Reston, VA?

For Manager Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Manager Customer Success Manager jobs in Reston, VA look for?

The top searched job categories for Manager Customer Success Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Manager Customer Success Manager jobs?

Cities near Reston, VA with the most Manager Customer Success Manager job openings:

Manager Customer Success Manager jobs near you

Customer Success Manager

Citian

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems - roads, rail, transit, bicycle, pedestrian - operate.
Our tech solutions:
  • Reduce traffic fatalities
  • Enhance pedestrian accessibility
  • Empower system operators to save time & money

You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.
Who You Are:
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Required Qualifications:
  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed. Travel will be regional and national

Preferred Qualifications:
  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients

Your Citian Advantage:
  • Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
  • 401(k) company match and monthly commuter transportation benefit
  • On-site gym and free snacks in the office
  • High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Let's build smarter cities together! Learn more about Citian here: www.citian.co
** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

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