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Partner Success Manager Jobs in Reston, VA (NOW HIRING)

AvePoint

Partner Success Manager

Arlington, VA · On-site

As a Partner Success Manager, you will play a critical role as a technical advisor throughout the sales cycle, becoming an expert in AvePoint's solutions to educate partners, build consensus, and ...

AvePoint

Partner Success Manager

Arlington, VA · Remote

As a Partner Success Manager, you will play a critical role as a technical advisor throughout the sales cycle, becoming an expert in AvePoint's solutions to educate partners, build consensus, and ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Kipu Health

Customer Success Manager

Washington, DC · On-site

Customer Success Manager (CSM) The Customer Success Manager (CSM) owns the success, retention, and ... The CSM balances relationship management, data analysis, and execution while partnering cross ...

New

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in ... partners, and communities. We believe a diverse workforce allows us to match our growth ambitions ...

Be the Brand

Be Seen First

Client Success Manager

Washington, DC · On-site

$60K - $72K/yr

Client Success Manager Reports to: Principal of Content and Client Partnerships Classification ... We partner closely with accomplished leaders to define what they want to be known for, translate ...

New

Enhesa

Customer Success Manager

Washington, DC · On-site

As a trusted partner, we empower the global business community with the insight to act today and ... The Customer Success Manager partners closely with Account Management, which owns commercial ...

Windward

Customer Success Manager

Washington, DC · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Partner with the Sales team to identify and team up on upsell and cross-sell opportunities ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

You'll manage client engagement, track service activity, and partner with service and technical teams to drive satisfaction, retention, and long-term success. Through regular check-ins and alignment ...

Enhesa

Customer Success Manager

Washington, DC · On-site

As a trusted partner, we empower the global business community with the insight to act today and ... The Customer Success Manager partners closely with Account Management, which owns commercial ...

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

Urban Legend's Creator Success Manager Urban Legend's Creator Success Manager will grow and support ... We partner with some of the most trusted voices across social media to launch high-impact, action ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

... Success Manager in the innovative dental technology space. The ideal candidate will be passionate ... Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... partnership growth. This position requires excellent communication and relationship-management ...

Platform9

Customer Success Manager

Washington, DC · On-site

As a founding member of the Customer Success function, you will partner closely with Customer ... Manage special projects as assigned (onboarding improvements, customer success process design ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

... Success Manager in the innovative dental technology space. The ideal candidate will be passionate ... Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers--ensuring they're set up for success, using the platform effectively ...

SimpliGov

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government customers achieve their strategic objectives and realize maximum value from their investment in ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... partners, and communities. We believe a diverse workforce allows us to match our growth ambitions ...

Genlogs

Customer Success Manager

Washington, DC · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Drive renewals and expansion opportunities while partnering with Sales on larger opportunities.

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All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Reston, VA

Partner Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do partner success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for partner success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.
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Partner Success Manager jobs near you

Partner Success Manager

AvePoint

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the position:
Your job is to partner with our partner account managers as the key technical lead throughout the post-sales lifecycle of our Elements/Channel business. Through this partnership, will act as a strategic technical resource for high-priority channel accounts, driving product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts.
Specific responsibilities include, but are not limited to:
  • Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals.
  • Build and maintain long-term relationships with key channel partners, coordinating enablement efforts and establishing a trusted advisor role.
  • Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations.
  • Align AvePoint's product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success.
  • Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies.
  • Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion.
  • Guide partners through renewal cycles, working closely with sales to ensure timely and successful contract renewals.
  • Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks.
  • Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment.
  • Become a subject matter expert in AvePoint's platform to effectively educate and enable partner teams.
  • Plan and execute onsite or virtual partner visits to deepen understanding of their goals and deliver impactful business reviews.
  • Lead Quarterly Business Reviews (QBRs) to assess partner performance, adoption, and future growth opportunities.
  • Coordinate technical onboarding and implementation support for partner-led deployments.
  • Deliver pre-sales training and certification programs to empower partner sales and technical teams.
  • Support joint marketing initiatives and lead generation efforts in collaboration with channel and marketing teams.
  • Identify upsell and cross-sell opportunities within partner accounts and support execution strategies.
  • Collect and communicate partner feedback to internal teams to inform product development and program improvements.
  • Ensure partner compliance with program requirements and support utilization of incentives and rebates.
  • Advocate for successful partners by supporting case study development and reference activities.
  • Participate in internal performance reviews to assess partner maturity and recommend strategic actions.

OK, I'm interested... is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. As a Partner Success Manager, you will play a critical role as a technical advisor throughout the sales cycle, becoming an expert in AvePoint's solutions to educate partners, build consensus, and showcase how our platform solves complex Microsoft and multicloud challenges.
Other qualities you will need to be a fit for this role include:
  • Bachelor's degree in a relevant field
  • 3+ years of experience in a technical consulting role such as technical account management or technical business analysis
  • Proficient in having conversations with IT stakeholders and addressing common concerns around interoperability and differentiation from common enterprise systems.
  • Proven success in a customer facing, pre-sales role proposing software solutions at all levels of a customer organization.
  • Strong customer satisfaction, customer service, adoption, and retention experience
  • Excellent written/verbal communication, organization, presentation, and project management skills
  • Ability to work individually and within a highly collaborative global team setting
  • Willingness to learn and adapt in a fast-paced environment
  • Strong experience in communicating with different stakeholders and decision makers, both internally and externally
  • Expert at customer relationship management
  • Advanced ability to understand business objectives through requirements gathering and analysis
  • Impeccable organizational awareness skills
  • Have completed or currently Pursuing Certifications such as is a nice to have. If not, we will support you in obtaining these with our tuition reimbursement program.

Technical Qualities:
  • Experience in IT professional related topics such as server and software installation, configuration and administration, especially for Windows Server, Microsoft SQL Server, Dynamics CRM, SharePoint, Microsoft 365 & Azure technologies
  • Understanding of Microsoft SharePoint architecture, components, and configuration, including the differences between SharePoint versions and hybrid architecture
  • Working knowledge of TCP/IP, DNS, SMTP, and DHCP technologies
  • Working knowledge of Microsoft SQL Server, IIS, and Active Directory
  • Broader knowledge of server and cloud offerings in the tech industry i.e. Office 365, Azure, AWS, Google Cloud is strongly preferred.

Benefits we offer:
  • Competitive market-based compensation (salary, yearly bonus + equity)
  • Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
  • Work life balance through hybrid working model of 3 days a week in office
  • Unlimited PTO

The Salary Range for this role is $100,000 - $130,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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