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Manager Customer Success Manager Jobs in Puerto Rico

C-Axis, Inc.

Customer Success Associate Manager

Caguas, PR · On-site

$40K - $52K/yr

... management level 6. Communicates effectively with the customer's project/program team, customer ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.

C-Axis

Customer Success Associate Manager

Caguas, PR · On-site

... management level 6. Communicates effectively with the customer's project/program team, customer ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.

Global LT

Customer Success Coach

San Juan, PR · On-site

The Customer Success Coach is to coordinate tailored language learning programs to support ... Cultivate and manage positive client relationships with corporate relocation management companies ...

Asurion

Regional Success Manager

San Juan, PR · On-site

This role focuses on achieving revenue growth, customer satisfaction, and market expansion by ... success. The Regional Account Manager is responsible for managing and developing strategic ...

Deca Analytics

Key Account Manager

San Juan, PR · On-site

As a Key Account Manager, you will be responsible for maintaining and expanding relationships with ... Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ...

Deca Analytics

Key Account Manager

San Juan, PR · On-site

As a Key Account Manager, you will be responsible for maintaining and expanding relationships with ... Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ...

Deca Analytics

Key Account Manager

San Juan, PR · On-site

$45K - $55K/yr

As a Key Account Manager, you will be responsible for maintaining and expanding relationships with ... Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ...

Ericsson

Account Manager - New Business

San Juan, PR · On-site

Ericsson is hiring an Account Manager - New Business to identify and secure new commercial ... Actively contribute to customer success, ensuring that delivered solutions create measurable value ...

CorePlus

PR · On-site

$45K - $50K/yr

... the overall success of the organization. Responsibilities * Actively seek out and identify ... Address customer problems and complaints promptly to maximize satisfaction. * Collaborate with ...

CVS Health

Operations Manager

Aguadilla, PR

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Turtle and Hughes

PR · On-site

For over 100 years, we've built a reputation for innovation, excellence, and exceptional customer ... Manage MRO purchasing in partnership with the customer * Oversee accounts payable and accounts ...

Sally Beauty

Store Manager

Caguas, PR · On-site

We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and ...

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Manager Customer Success Manager information

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.

What are popular job titles related to Manager Customer Success Manager jobs in Puerto Rico?

For Manager Customer Success Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Manager Customer Success Manager jobs in Puerto Rico look for?

The top searched job categories for Manager Customer Success Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Manager Customer Success Manager jobs?

Cities in Puerto Rico with the most Manager Customer Success Manager job openings:

Manager Customer Success Manager jobs near you

Customer Success Associate Manager

C-Axis, Inc.

Caguas, PR • On-site

$40K - $52K/yr

Full-time

Re-posted 11 days ago

Job description

Description
Essential Duties and Responsibilities:
1. Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans
2. Builds team ownership and commitment to program plans
3. Responsible for leadership of product development programs and related work stream activities for products
4. The scope of programs includes all product support activities from Quote to the end of programs life
5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level
6. Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team
7. Generally is the first and main point of contact for the customer
8. Identify additional business opportunities whether within the project/program managing or other opportunities become aware of
9. Manage and lead the customer's large, complex projects/programs
10. The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents
11. Manages the internal team's roles and responsibilities
12. Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule
13. Proven ability to motivate cross functional teams which do not report to you to achieve success
14. Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness
15. Technical knowledge in all technologies and processes the business offers to help lead customer and team members
16. Mentors other Project/Program Managers to help further develop their skills and advance
17. Mentors team members to help them improve their communication, become stronger technically, and become leaders
18. Work as part of a team or independently with no supervision necessary
19. Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep
20. Leads all phase and business reviews
21. To fulfil these responsibilities, associates are required to have various sales skills,
22. Other responsibilities may be assigned, as needed.
Requirements
1. Bachelor degree
2. At least 5 years related experience in customer service
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About C-Axis

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

51 - 200 Employees

Headquarters location

Hamel, MN, US

Year founded

1997

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