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Manager At&T Customer Service Representative Jobs

SwimRVA

Customer Service Representative

Richmond, VA · On-site

$14.25/hr

Onsite at our facility, you'll interact with a diverse community that appreciates your warm and ... If you're ready to dive in and enhance our customer experience, we can't wait to see your ...

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Expand International

Be Seen First

Customer Service Representative (CSR)

Stratford, CT · On-site

$21 - $23/hr

As a Detail-Oriented Customer Service Representative at Expand International, you will play a pivotal role in managing customer interactions, order entry, project management and ensure the highest ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Monroe, GA · On-site

$55K/yr

The company views all customer service representatives as potential branch managers. Customer Service Representatives who receive first consideration for promotion are those who excel not only at ...

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Manager At T Customer Service Representative information

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$26

How much do manager at&t customer service representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for manager at&t customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Manager AT&T Customer Service Representative and how are they addressed?

A Manager AT&T Customer Service Representative often faces challenges such as handling high call volumes, resolving complex customer issues, and ensuring team performance meets company standards. To address these, managers utilize advanced CRM systems, provide regular training to their teams, and implement effective escalation protocols. Collaboration with other departments, such as technical support and billing, is essential to resolve issues efficiently and maintain customer satisfaction. Developing strong communication and problem-solving skills helps managers lead their teams through these challenges successfully.

Is AT&T customer service representative a good job?

A customer service representative at AT&T is a role that involves assisting customers with billing, technical issues, and service inquiries, often requiring communication skills and familiarity with company products. The job typically offers full-time hours, benefits, and training, but job satisfaction depends on individual preferences and work environment. It can be a stable entry-level position with opportunities for advancement within the company.

What are the key skills and qualifications needed to thrive as a Manager AT&T Customer Service Representative, and why are they important?

To thrive as a Manager AT&T Customer Service Representative, you need strong leadership skills, a background in customer service, and often a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T-specific platforms is typically required. Outstanding communication, conflict resolution, and team-building abilities help you motivate staff and address customer concerns effectively. These skills ensure efficient operations, high customer satisfaction, and successful team performance in a dynamic service environment.

How do I escalate a complaint to AT&T?

As an AT&T Customer Service Representative, you can escalate a complaint by following the company's internal procedures, which typically involve informing a supervisor or manager and documenting the issue. Customers are encouraged to contact AT&T's customer support directly through their official channels, such as phone, online chat, or the AT&T support app, to escalate unresolved issues. Proper documentation and clear communication are essential when escalating complaints within the company or to higher levels of customer support.

How much does AT&T work from home pay?

AT&T customer service representatives working from home typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They may also receive benefits such as health insurance and paid time off, with schedules often including full-time or part-time options.

What does a Manager AT&T Customer Service Representative do?

A Manager AT&T Customer Service Representative oversees a team of customer service representatives, ensuring they provide high-quality support to AT&T customers. They handle escalated issues, train new staff, and monitor performance metrics to improve service levels. Managers also implement policies and procedures to enhance customer satisfaction and resolve complex problems. Their role is crucial in maintaining positive customer relationships and supporting company goals.

How hard is it to get hired at AT&T?

Getting hired as an AT&T Customer Service Representative typically involves completing an online application, passing a skills assessment, and participating in an interview. Candidates with good communication skills, customer service experience, and a high school diploma or equivalent tend to have better chances of being hired, though competition can vary based on location and demand.
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Manager At T Customer Service Representative jobs near you
Infographic showing various Manager At&T Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Little Rock, AR

$13 - $17.75/hr

Other

Posted 19 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR's.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to's.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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