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Manager At&T Customer Service Representative Jobs in Texas

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

... manager-or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be ...

ShipMonk

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

AlphaGraphcis

Customer Service Representative

Dallas, TX · On-site

$15 - $18/hr

Compensation: $15.00 - $18.00 per hour At AlphaGraphics, we offer careers for everyone! Whether you ... We pride ourselves on our training programs in management, sales, operations, print, signs, design ...

US784

Customer Service Representative

Dallas, TX

$15 - $18/hr

Compensation: $15.00 - $18.00 per hour At AlphaGraphics, we offer careers for everyone! Whether you ... We pride ourselves on our training programs in management, sales, operations, print, signs, design ...

Jobs4U

Customer Service Representative

Frisco, TX · On-site

$25/hr

We are hiring a Customer Service Representative to manage customer queries and complaints. You will ... Maintaining a positive, empathetic and professional attitude toward customers at all times.

Kairos Management

Customer Service Representative

Dallas, TX · On-site

$15.50 - $21/hr

Company Description Kairos Management is a Staffing and Human Resource Management firm based in ... Customer Service Representative /Responsibilities: * Contribute to a positive work environment

United States Gold Bureau LLC

Customer Service Rep

Leander, TX · On-site

$15.25 - $20.75/hr

Manage and maintain client database related to duplicate records and rep assignments. This position ... CSR I must possess the following minimum qualifications: * Customer/Client Focus. * Flexibility

US Gold Bureau

Customer Service Rep

Leander, TX

$15.25 - $20.75/hr

Manage and maintain client database related to duplicate records and rep assignments. This position ... CSR I must possess the following minimum qualifications: * Customer/Client Focus. * Flexibility

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Manager At T Customer Service Representative information

What does a Manager AT&T Customer Service Representative do?

A Manager AT&T Customer Service Representative oversees a team of customer service representatives, ensuring they provide high-quality support to AT&T customers. They handle escalated issues, train new staff, and monitor performance metrics to improve service levels. Managers also implement policies and procedures to enhance customer satisfaction and resolve complex problems. Their role is crucial in maintaining positive customer relationships and supporting company goals.

What are the key skills and qualifications needed to thrive as a Manager AT&T Customer Service Representative?

To thrive as a Manager AT&T Customer Service Representative, you need strong leadership skills, a background in customer service, and often a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T-specific platforms is typically required. Outstanding communication, conflict resolution, and team-building abilities help you motivate staff and address customer concerns effectively. These skills ensure efficient operations, high customer satisfaction, and successful team performance in a dynamic service environment.

What are some common challenges faced by a Manager AT&T Customer Service Representative and how are they addressed?

A Manager AT&T Customer Service Representative often faces challenges such as handling high call volumes, resolving complex customer issues, and ensuring team performance meets company standards. To address these, managers utilize advanced CRM systems, provide regular training to their teams, and implement effective escalation protocols. Collaboration with other departments, such as technical support and billing, is essential to resolve issues efficiently and maintain customer satisfaction. Developing strong communication and problem-solving skills helps managers lead their teams through these challenges successfully.

What are the most commonly searched types of At&T Customer Service Representative jobs in Texas?

The most popular types of At&T Customer Service Representative jobs in Texas are:

What cities in Texas are hiring for Manager At&T Customer Service Representative jobs?

Cities in Texas with the most Manager At&T Customer Service Representative job openings:

Manager At T Customer Service Representative jobs near you
Infographic showing various Manager At&T Customer Service Representative job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

ShipMonk

Fort Worth, TX

$15.25 - $20.75/hr

Full-time

Re-posted 16 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.

They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.

Whether it involves checking on a received product's bin location-while simultaneously planning a shipment with our warehouse manager-or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be able to get by without them.


What you'll do:

  • The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
  • Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
  • The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
  • Build sustainable, long-term relationships with merchants
  • Educate merchants on service offerings and help them proactively plan to minimize issues
  • Support merchant's projects and assist throughout their lifecycle
  • The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate

What you'll need:

  • 1-2 years of experience in a Customer Service position
  • 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
  • Bachelors Degree or equivalent work experience

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