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Manager At&T Customer Service Representative Jobs in Raleigh, NC

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

We won't! We believe that consistent, trustworthy service will continue to build a great reputation ... A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR) Our Customer Service Reps arrive each day ...

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

If you're tired of working for bosses who couldn't care less about you and would enjoy a position ... Management genuinely cares about our team's well-being, and we're always finding ways to elevate ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt ... Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months: 401k ...

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How much do manager at&t customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for manager at&t customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Manager AT&T Customer Service Representative and how are they addressed?

A Manager AT&T Customer Service Representative often faces challenges such as handling high call volumes, resolving complex customer issues, and ensuring team performance meets company standards. To address these, managers utilize advanced CRM systems, provide regular training to their teams, and implement effective escalation protocols. Collaboration with other departments, such as technical support and billing, is essential to resolve issues efficiently and maintain customer satisfaction. Developing strong communication and problem-solving skills helps managers lead their teams through these challenges successfully.

Is AT&T customer service representative a good job?

A customer service representative at AT&T is a role that involves assisting customers with billing, technical issues, and service inquiries, often requiring communication skills and familiarity with company products. The job typically offers full-time hours, benefits, and training, but job satisfaction depends on individual preferences and work environment. It can be a stable entry-level position with opportunities for advancement within the company.

What are the key skills and qualifications needed to thrive as a Manager AT&T Customer Service Representative, and why are they important?

To thrive as a Manager AT&T Customer Service Representative, you need strong leadership skills, a background in customer service, and often a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T-specific platforms is typically required. Outstanding communication, conflict resolution, and team-building abilities help you motivate staff and address customer concerns effectively. These skills ensure efficient operations, high customer satisfaction, and successful team performance in a dynamic service environment.

How do I escalate a complaint to AT&T?

As an AT&T Customer Service Representative, you can escalate a complaint by following the company's internal procedures, which typically involve informing a supervisor or manager and documenting the issue. Customers are encouraged to contact AT&T's customer support directly through their official channels, such as phone, online chat, or the AT&T support app, to escalate unresolved issues. Proper documentation and clear communication are essential when escalating complaints within the company or to higher levels of customer support.

How much does AT&T work from home pay?

AT&T customer service representatives working from home typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They may also receive benefits such as health insurance and paid time off, with schedules often including full-time or part-time options.

What does a Manager AT&T Customer Service Representative do?

A Manager AT&T Customer Service Representative oversees a team of customer service representatives, ensuring they provide high-quality support to AT&T customers. They handle escalated issues, train new staff, and monitor performance metrics to improve service levels. Managers also implement policies and procedures to enhance customer satisfaction and resolve complex problems. Their role is crucial in maintaining positive customer relationships and supporting company goals.

How hard is it to get hired at AT&T?

Getting hired as an AT&T Customer Service Representative typically involves completing an online application, passing a skills assessment, and participating in an interview. Candidates with good communication skills, customer service experience, and a high school diploma or equivalent tend to have better chances of being hired, though competition can vary based on location and demand.
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Manager At T Customer Service Representative jobs near you
Customer Service Rep (CSR)

Customer Service Rep (CSR)

CMC Electric

Clayton, NC • On-site

$15 - $17/hr

Full-time

Posted 27 days ago

Job description

CMC Electric, LLC. of Clayton, NC is searching for a full-time Customer Service Rep (CSR) for, Saturday shift only. Do you want to be a part of a highly functioning office team that is dedicated to creating a positive and supportive work environment? Would you enjoy answering phones and providing great customer service to customers in our diverse community? If so, this may be the position for you!

We gladly offer our call center Reps a competitive wage of $15-$17 per hour, which is based on skills and experience. This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays.

ABOUT CMC ELECTRIC, LLC

We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.

We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture.


A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)

Our Customer Service Reps arrive each day determined to provide superb customer care to our clients and help keep our call center running smoothly. Your primary responsibilities are to answer phones and respond to online requests and inquiries for our robust customer base.

Your positive and up-beat disposition comes through in all your interactions and our clients enjoy interacting with us as a result of your intentional personal care! Your excellent communication skills and attention to detail ensure that their needs are met. You are never bored as there is always a variety of people and conversations to work out your service muscles! You love that you get to interact with people every day and enjoy keeping busy!


QUALIFICATIONS

  • Relevant customer care experience
  • Experience using a phone to interact with customers
  • Proficient computer skills

Are you a people person? Do you have excellent communication and interpersonal skills? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you comfortable working in a call center where your core purpose is to provide the best there is in customer relations? Are you service-oriented, patient, and able to empathize with others? Are you organized and able to prioritize tasks effectively? Are you detail-oriented? If so, then you might just be perfect for this Customer Service Rep (CSR) position! Please fill out our 3-minute, mobile-friendly application so that we can review your information. We can't wait to connect with you soon!

Location: 27520


Job Posted by ApplicantPro