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Manager Application Support Engineer Jobs in Minnesota

BI Worldwide

Application Manager

Edina, MN · On-site

$100K - $120K/yr

Application Managers are responsible for managing and supporting the software applications ... software engineering teams when development support is required. * Coordinate activities with ...

3B Staffing LLC

Support Engineer

Minnesota City, MN · On-site

TDWC * Master Domain Manager * Backup MDM * JSC (Job Scheduling Console) Advanced * Agent ... Experience with ServiceNow application * ITIL Certification * Troubleshooting experience. * MS ...

3B Staffing LLC

Support Engineer

Minnesota City, MN · On-site

TDWC * Master Domain Manager * Backup MDM * JSC (Job Scheduling Console) Advanced * Agent ... Experience with ServiceNow application * ITIL Certification * Troubleshooting experience. * MS ...

Konik

Product Support Engineer

Saint Paul, MN · On-site

$30 - $55/hr

You'll influence design decisions, define maintenance strategies, and manage long-term risks like ... Product Support Engineer Responsibilities: * Perform logistics analyses to define spares ...

Konik

Software Support Engineer

Minneapolis, MN · On-site

Software Support Engineer - Software & Hardware Systems Minneapolis, MN | Direct Hire | $100,000 ... Ability to manage multiple priorities while working independently and collaboratively. Preferred ...

Compunnel

Athena Support Consultant

Minneapolis, MN · On-site

The ideal candidate will have hands-on experience supporting Athena, strong Athena configuration expertise, and project management experience. The consultant will assist with application support ...

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All JobsApplication Support Engineer JobsManager Application Support Engineer JobsManager Application Support Engineer Jobs in Minnesota

Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What does a Manager Application Support Engineer do?

A Manager Application Support Engineer oversees the support and maintenance of software applications, ensuring their stability, performance, and availability. They coordinate support teams, troubleshoot complex issues, and implement solutions, often using tools like ticketing systems and monitoring software. Strong technical knowledge, leadership skills, and experience with application environments are essential for this role.

What are the most commonly searched types of Application Support Engineer jobs in Minnesota?

The most popular types of Application Support Engineer jobs in Minnesota are:

What are popular job titles related to Manager Application Support Engineer jobs in Minnesota?

For Manager Application Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Manager Application Support Engineer jobs in Minnesota look for?

The top searched job categories for Manager Application Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Manager Application Support Engineer jobs?

Cities in Minnesota with the most Manager Application Support Engineer job openings:

Manager Application Support Engineer jobs near you

Application Manager

BI Worldwide

Edina, MN • On-site

$100K - $120K/yr

Full-time

Posted 16 days ago

Job description

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Corporate Applications team is seeking an Application Manager to join the team. Application Managers are responsible for managing and supporting the software applications delivered by the department. Working closely with internal customers, external vendors and integration partners, Application Managers ensure applications are performing as intended and meet the business and customer needs. Application Managers have a strong development background, with experience in support, diagnosing, and resolving issues.

Role & Responsibilities

  • Serve as the primary point of contact for application support, responding to and managing reported issues from internal customers and vendors.
  • Lead issue triage and troubleshooting to diagnose and resolve application problems securely and efficiently.
  • Monitor application health, scheduled processes, integrations, and batch jobs to ensure successful execution and timely resolution of failures.
  • Onboarding, configure, test, validate, and support EDI transactions and partner integrations to ensure accurate and reliable data exchange.
  • Execute functional, integration, and regression testing to validate system changes and enhancements before production deployment.
  • Guide customers on effective application usage and provide support to help them achieve their business objectives.
  • Document requirements, issues, and enhancement requests, providing clear work instructions and specifications to software engineering teams when development support is required.
  • Coordinate activities with global support, development, and business resources to ensure timely issue resolution and project delivery.
  • Maintain operational procedures, support documentation, and knowledge base content to promote consistency and efficiency.
  • Identify opportunities for process improvement, automation, and increased system reliability.
  • Ensure application support activities comply with security, audit, and operational standards.

Skills & Abilities

  • Experience with eCommerce and ERP platforms.
  • Strong communication and multi-tasking skills.
  • Knowledge of eCommerce supply chain management and data sharing (EDI, API, etc).
  • Strong experience in cloud application management and support.
  • Experience with a variety of tech stacks and tools to aid in validation and troubleshooting of reported issues.
  • Experience and ability to create PL/SQL queries.
  • Working knowledge of micro-service architecture concepts.
  • Highly organized individuals with a drive for process improvements.
  • Ability to work well with a cross-functional team of varying technical skill sets.
  • Driven, self-motivated individual that takes pride in your work, ownership of your projects, and is accountable for the success of applications.

Education/Experience Required

  • Minimum 5 years' technical application management experience.
  • Minimum 3 years' experience in cloud computing.
  • Minimum 3 years' experience in financial systems or ecommerce.
  • BS/BA in Computer Science or related field, preferred.

Base Salary Range: $100,000 to $120,000. The final salary and offer will be determined by the applicant's background, experience, and skills.

More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/

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