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Manager Amazon Connect Jobs in Michigan (NOW HIRING)

Business Development Associate

Grand Rapids, MI · On-site

$42K - $58K/yr

We connect businesses to workers through our online marketplace, enabling a real-time approach to ... Manage CRM, HubSpot, and identify scalable ways to generate interest and attract clients * Leverage ...

Be Seen First

This role combines customer support with product and data management responsibilities. The ideal ... Amazon, BigCommerce, Shopify, or similar platforms is highly desirable. · Strong computer skills ...

Oracle Tech Cloud Senior Consultant

Detroit, MI · On-site

$62.75 - $79.25/hr

If you are passionate about innovation and believe your skills set you apart, we want to connect ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

Showing results 41-50

Manager Amazon Connect information

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

What are the most commonly searched types of Amazon Connect jobs in Michigan?

The most popular types of Amazon Connect jobs in Michigan are:

What are popular job titles related to Manager Amazon Connect jobs in Michigan?

For Manager Amazon Connect jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Manager Amazon Connect jobs in Michigan look for?

The top searched job categories for Manager Amazon Connect jobs in Michigan are:

Business Development Associate

Veryable, Inc.

Grand Rapids, MI • On-site

$42K - $58K/yr

Full-time

Re-posted 17 hours ago


Job description

Title: Business Development Associate
Summary
Are you an industrious, energetic, growth-oriented experienced professional or recent grad, who has a passion for manufacturing, logistics or supply chain? Do you want to LEARN, work in a TEAM environment (in the office to connect real-time) and have career PROMOTION based on RESULTS and HARD WORK? Have you researched what we do - did it make you say "this will transform USA manufacturing and supply chain"? Do you want to learn, receive coaching, to grow professionally all while bringing a disruptive technology to your city? Are you comfortable communicating and learning lean/manufacturing/supply chain knowledge to advise local businesses how to use on-demand workers to solve their biggest operational challenge - labor? If yes, you may be the type of individual for business transformation through Veryable's technology as a Business Development Associate (the "BDA") in our Grand Rapids office.
At Veryable, we are revitalizing U.S. Manufacturing. We connect businesses to workers through our online marketplace, enabling a real-time approach to production. We give workers more options, and give flexibility and control to leaders on the shop floor. One of the fastest growing U.S. tech start-ups, we are looking for a BDA for the Grand Rapids market to drive business development, account retention, and revenue growth in the market through persistence, drive, and impactful communication of Veryable's cutting-edge technology. To succeed, the BDA will be responsible for interacting with decision-makers and key operational leaders (plant managers, warehouse leaders, production leaders, etc.) in manufacturing & distribution organizations, effectively communicating the value of Veryable's innovative technology within their organization. The BDA reports to the GM, Grand Rapids and will work closely with a team of other business development and operations professionals to drive business growth in the market.
Collaboration, learning, and career development at Veryable takes place in real-time and therefore remote candidates will not be considered.
Responsibilities
  • Promote and uphold our company values, reputation, and culture
  • Conduct site visits and consultations with manufacturing, operations and warehouse leaders to build and cultivate strategic accounts and partnerships
  • Conduct presentations to potential clients, persuasively educating them on the value of using Veryable's platform
  • Create strategic roadmaps to onboard new clients and establish benchmarks for their success with Veryable
  • Research target lists, build brand awareness and initiate/maintain relationships with clients through various forms of communication (cold calls, email campaigns, social media)
  • Manage CRM, HubSpot, and identify scalable ways to generate interest and attract clients
  • Leverage a variety of tools including LinkedIn, ZoomInfo, Hubspot, etc. to manage the business development process
  • Maintain compliance with operational and business development metrics
  • Conduct market research to stay current on industry and market trends and tailor approach to remain competitive
  • Collaborate with regional team to deliver maximum value, execute team goals, and grow Veryable's local area footprint

Required Qualifications:
  • Passionate about Veryable's offerings, our vision and mission
  • Eager to learn, desire to grow professionally all with winning attitude
  • Coachable - takes feedback with humility and confidence to try again
  • Self-starter, industrious individual who has demonstrated mastery of something (e.g. sport, music, etc.)
  • Strong communication skills with ability to story tell, win hearts and minds with direct and plain language
  • Detail oriented with proven ability to take complex problem, break it down point using data
  • Collaborative and willing to think broadly, working with a cross-functional team to drive growth
  • Experience in the workforce (e.g. part-time work while at school, internship, etc.)
  • Highly proficient with MS Office Suite of products (Excel, PowerPoint)
  • Ability to be in Grand Rapids office every day and visit local businesses across the metroplex each week (<25% time visiting businesses)
  • Neither worked at nor 'studied processes' of a FAANGS company (Facebook/Meta, Amazon, Apple, Netflix, Google or any other Silicon-valley based company)

Preferred Qualifications:
  • Direct experience working in industries we serve (logistics, supply chain, distribution, manufacturing)
  • Experience working with diverse functional teams (operations and finance, supply chain and engineering)
  • Lean, six sigma, continuous improvement training or certification

Ideal candidates will have at least one of the following foundational experiences:
  • operational position such as food service or retail;
  • studies focused on operations, supply chain, manufacturing, or industrial engineering;
  • internship or early career experience as an:
    • engineer (manufacturing, process, sales, industrial, application or project),
    • process improvement specialist (CI, Lean, Six Sigma);
    • Supply Chain and Ops associate (production / manufacturing supervisor, operations leader, warehouse leader, master scheduler, production planning, etc.);
    • other operations project management roles (program manager, project manager)

About Veryable
At Veryable, our mission is to accelerate next generation capabilities in the manufacturing and logistics space by enabling businesses to scale production in real-time to changing needs and conditions.
The journey to the next generation of manufacturing and logistics starts with addressing labor as the first critical constraint in meeting production demand. Our co-founders had a vision of making the gig economy accessible to manufacturing and distribution through both a mobile app for workers and a suite of business tools for companies to assess their labor needs and access labor when they need it. This technological innovation has allowed businesses to address the routine variability of their production demand with labor that is available just in time.
Veryable is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Veryable abides by all laws deemed constitutional and does not discriminate on the basis of vaccine choices or violate your personal healthcare privacy.
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