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Manager Amazon Connect Jobs in Michigan (NOW HIRING)

Deloitte

Oracle Tech Cloud Manager

Detroit, MI · On-site

If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...

Magna

Manager, Smart Factory Solutions

Troy, MI · On-site

$110K/yr

Develop and implement modern smart factory solutions that connect legacy manufacturing equipment to ... Hands-on experience with Amazon Web Services (AWS), including cloud architecture, deployment, and ...

Magna

Manager, Smart Factory Solutions

Troy, MI · On-site

$110K/yr

Develop and implement modern smart factory solutions that connect legacy manufacturing equipment to ... Hands-on experience with Amazon Web Services (AWS), including cloud architecture, deployment, and ...

BDA

Associate Account Manager - NHL Team Sports

Troy, MI · On-site

$72K/yr

They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world ... Fortune 500 companies and major sports leagues and teams come to us looking to connect with their ...

Veryable, Inc.

Business Development Associate

Troy, MI · On-site

$42K - $57K/yr

We connect businesses to workers through our online marketplace, enabling a real-time approach to ... Manage CRM, HubSpot, and identify scalable ways to generate interest and attract clients * Leverage ...

Veryable, Inc.

Business Development Associate

Grand Rapids, MI · On-site

$42K - $58K/yr

We connect businesses to workers through our online marketplace, enabling a real-time approach to ... Manage CRM, HubSpot, and identify scalable ways to generate interest and attract clients * Leverage ...

Deloitte

Oracle Tech Cloud Senior Consultant

Detroit, MI · On-site

$62.75 - $79.25/hr

If you are passionate about innovation and believe your skills set you apart, we want to connect ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

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Showing results 21-40

All JobsAmazon Connect JobsManager Amazon Connect JobsManager Amazon Connect Jobs in Michigan

Manager Amazon Connect information

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.
What are the most commonly searched types of Amazon Connect jobs in Michigan? The most popular types of Amazon Connect jobs in Michigan are:
What are popular job titles related to Manager Amazon Connect jobs in Michigan? For Manager Amazon Connect jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Manager Amazon Connect jobs in Michigan look for? The top searched job categories for Manager Amazon Connect jobs in Michigan are:
Manager Amazon Connect jobs near you

Senior Software Engineer - Platform

Rocket Close, LLC

Detroit, MI • On-site

$121K - $159K/yr

Full-time

Re-posted 23 days ago

Job description

As a Senior Software Engineer supporting the Rocket Close Platform team, you will design and develop scalable back-end software solutions with heavy integration focus to our new platform initiatives. You'll use various programming languages and cloud technologies to develop, improve, test, and maintain software that meets user needs while leveraging AI and modern development practices.
About the role
  • Design, develop, or modify software by using various programming languages (.NET, JavaScript, Python, PostgreSQL ) depending on the needs of the product(s)
  • Develop and maintain back-end services with heavy focus on platform integration and scalability
  • Modify existing software to fix errors, improve overall quality and functionality, or update integrations with other software
  • Analyze user needs to determine how software should be built or if existing software should be modified
  • Develop and/or perform software automated testing procedures, solutions, and frameworks to ensure software functions as needed
  • Translate business requirements and specifications into usable and scalable software
  • Process and understand capabilities and limitations of data outputs from the software
  • Participate in design and code reviews
  • Assist with delivery estimates
  • Determine and execute software deployment processes using Azure DevOps pipelines
  • Leverage AI and Claude for development efficiency and problem-solving
  • Act as a mentor to other team members
  • Subject to participate in on-call rotations to support business functions

About You
Required Qualifications
  • 5+ years of experience in software development and design
  • 5+ years of experience in database management as it relates to software development, preferably with PostgreSQL
  • Heavy expertise in .NET and AWS technologies
  • Proficiency with JavaScript, Python, and PostgreSQL
  • Strong experience with Infrastructure as Code (IaC) and CloudWatch for monitoring
  • Experience with Azure DevOps for pipeline management and CI/CD
  • Experience using Docker and Kubernetes for containerization and orchestration
  • Experience with GitHub for version control and collaboration
  • Proficiency with AI tools and Claude for development workflows
  • Experience translating business requirements into scalable software solutions
  • Strong understanding of software testing frameworks and automated testing procedures

Preferred Qualifications
  • Experience with software development frameworks and platforms such as C# and .NET 8+
  • Amazon Connect experience is strongly preferred
  • Mentoring and leadership experience within engineering teams

What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
On-Call Expectations
This role may include participation in an on-call rotation to support production systems and ensure service reliability. On-call responsibilities may include coverage during nights and weekends. If applicable, frequency and scheduling will be determined by team needs and communicated accordingly.
About us
Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you'll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.

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