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Remote Amazon Connect Jobs in Michigan (NOW HIRING)

Familiarity with retail media networks (Amazon, Walmart Connect, Instacart) as part of an ... Remote What We Offer Benefits * Excellent, full coverage medical, dental, and vision insurance ...

$97K/yr

Familiarity with retail media networks (Amazon, Walmart Connect, Instacart) as part of an ... Remote What We Offer Benefits * Excellent, full coverage medical, dental, and vision insurance ...

Remote Amazon Connect information

What is a Remote Amazon Connect job?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What are the key skills and qualifications needed to thrive as a Remote Amazon Connect Specialist, and why are they important?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.
What are the most commonly searched types of Amazon Connect jobs in Michigan? The most popular types of Amazon Connect jobs in Michigan are:
What job categories do people searching Remote Amazon Connect jobs in Michigan look for? The top searched job categories for Remote Amazon Connect jobs in Michigan are:
What cities in Michigan are hiring for Remote Amazon Connect jobs? Cities in Michigan with the most Remote Amazon Connect job openings:

Associate Director, Paid Search (Feeds & Shopping) (Remote)

Monks

Detroit, MI • Remote

Other

Posted 11 days ago


Job description

About the Role

We're looking for an Associate Director of Paid Search who lives and breathes the commerce side of search - someone who sees a product feed not as plumbing but as the single highest-leverage asset in a retail or DTC media program.

This is a hands-on leadership role. You'll own the strategy and execution of large Shopping and Performance Max programs, obsess over feed quality and structure, and connect paid search to the broader buying experience - from query to PDP to conversion. You'll lead a small group of search/shopping specialists while staying close enough to the platforms to spot what others miss.

Responsibilities:
  • Own paid search strategy across Google Ads and Microsoft Advertising for a portfolio of commerce-driven clients, with Shopping, Performance Max, and standard search working as one system.
  • Treat feed optimization as a core discipline: audit, restructure, and continuously improve product feeds (titles, attributes, GTINs, custom labels, supplemental feeds) to maximize coverage, relevance, and ROAS.
  • Participate in new business pitches.
  • Architect campaign and feed segmentation strategies that give buyers control inside increasingly automated, AI-driven products.
  • Partner with clients and internal teams on the full shopping experience - landing pages, PDP quality, merchant feed health, promotions, and conversion tracking - so media spend lands on a page that converts.
  • Set the measurement frame: ROAS, new-customer acquisition, margin-aware bidding, incrementality, and feed-level performance diagnostics.
  • Lead, mentor, and grow a team of search and feed specialists; raise the bar on QA, hygiene, and documentation.
  • Stay ahead of platform changes - Performance Max evolution, AI Max, retail media adjacencies, and the shift toward signal- and feed-driven buying - and translate it into client roadmaps.
  • Act as a senior point of contact for clients: present strategy, defend recommendations with data, and build trust.
About YouThe essentials:
  • 7+ years in paid search / performance media, with deep, demonstrable experience in Shopping and feed-driven campaigns at meaningful spend.
  • Genuine feed fluency - you've worked directly with Merchant Center, feed management tools (e.g., Feedonomics, Versafeed, Productsup, or similar), and know how feed structure drives auction outcomes.
  • Strong command of Google Ads (Shopping, Performance Max, search) and ideally Microsoft Advertising and retail media platforms.
  • A commerce mindset: comfort with margin, AOV, LTV, and the mechanics of how a feed connects to a storefront.
  • Experience leading people and owning client relationships at a senior level, ideally in an agency or managed-service environment.
  • Excellent communication and the ability to make complex feed/search strategy legible to non-specialist stakeholders.
Not a must, but a plus:
  • Experience with large catalogs (retail, marketplace, multi-region) and supplemental feed strategies.
  • Familiarity with retail media networks (Amazon, Walmart Connect, Instacart) as part of an integrated commerce program.
  • Scripting/automation exposure (Google Ads scripts) to scale feed and account management.
  • Analytical rigor - comfortable in GA4, BigQuery, Looker Studio, or similar, and able to turn data into a clear point of view.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

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